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InterContinental Cartagena De Indias

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Bocagrande Carrera 1 No.5-01, Cartagena 130001 Colombia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Expedia.com
USD 140
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Free cancellation until 14/09/21
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InterContinental
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Free cancellation until 15/09/21
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Prestigia.com
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Booking.comUSD 140
Hotels.comUSD 140
HurbUSD 391
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (828)
Room & Suite (180)
Pool & Beach (90)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Cartagena De Indias
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#61 of 247 hotels in Cartagena
Location
Cleanliness
Service
Value
Travellers' Choice
The InterContinental Cartagena Hotel has 287 rooms and suites distributed in 26 modern and eclectic floors. It is part of a mixed used complex that includes the well-known shopping mall NAO+FUN, and a luxury, world-class casino. In its design, it gathers the latest in technology and high comfort with native elements that show off the best of the Caribbean’s architecture.
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Full view
Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Business Centre with Internet Access
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Ocean View
Languages Spoken
Spanish
931Reviews54Q+A93Room tips
Traveller rating
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Popular mentions
Melissa M wrote a review Mar 2021
Panama City, Panama17 contributions9 helpful votes
This is a lovely hotel opposite the beach lovely pool and it next to a casino and lots of places to eat and drink I felt it was in a safe location. I don’t like that you have to pay for parking if you get car hire I do think with a five star hotel that they should at least provide parking although they did fix this for me. The staff are incredibly friendly polite and very helpful. The hotel facilities are clean the rooms are spacious and if you are very lucky to get one with a view of the sea this makes your stay worthwhile as the sunset. Is beautiful. The breakfast service is incredibly slow you have to wait always for the waiters and I think they should at least give you a menu in English. I had to keep ordering the same food so I never really got to sample much choice as the Internet connection by the pool is slow so I could not connect to the QR menu and they never offered me a menu even when I asked. This put me off eating in the hotel Shame as the food was probably really good.Shame as the food was probably really good. But I will be visiting Columbia again at the end of the year and I will definitely book this hotel.
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Room Tip: Ask for a bay view room.
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Response from InterContinental Cartagena, Director General at InterContinental Cartagena De Indias
Responded 3 days ago
Dear Mr. Apostolos Thank you for leaving us your comments, we will take into account all your recommendations to improve each aspect that you indicate. We apologize for any inconvenience, we hope you visit us again to demonstrate our quality service. Tatiana Florez Guest Relations.
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Ari Bialikamien wrote a review Jan 2021
5 contributions1 helpful vote
Where to start... Room smelled moldy, sewage smell coming from the bathroom, tried to call reception and phone was not working and TV remote not working either, when came down to reception Tatiana was terrific she immediately apologized and gave me an upgrade to a suite due to the inconvenience. The next day I asked reception to ask housekeeping to make up the room as I was going to a meeting, I came back 3 hours later and the room was not cleaned.The restaurant service is the worse I experienced at any IHG properties, extremely inconsistent, poor service and the quality of the food way below any standard. Menu is misleading and quite frankly very dishonest. They recommend the signature dish and as per menu description supposed to have crab claws, shrimp and also crab meat, guess what.... the dish came only with shrimp and when highlighted the issue to the server,he just made up excuses and then he said we do not have crab claws and crab meat... but still presented the check for the full amount. In other words, you can find better options in Cartagena for the same rate.
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Date of stay: January 2021Trip type: Travelled solo
1 Helpful vote
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Response from IHG Service, Owner at InterContinental Cartagena De Indias
Responded 3 Feb 2021
Hello DirectorofFB, Our property strives to provide the better of stays to all our guests. I'm happy to see that you are satisfied with how our staff handled the issue with the first room. As per your mention about the restaurant, I am going to notify our management about it and we will investigate how it happened. I hope you can accept my apology for that. Thank you so much for making us your choice. We truly hope to see you soon again. Stay healthy! Alejandro G. Case Manager IHGService
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Hernan_S_co wrote a review Jan 2021
Bogota, Colombia71 contributions26 helpful votes
Everything from check-in is perfect. Excellent service, pristine rooms, amazing views, nice pool area and excellent food & beverages. You'll find antibacterials everywhere in public areas, very convenient for the safety of everyone at the hotel. If you're an IHG rewards member, you'll receive the perks corresponding to your status. Very convenient. The area surrounding the hotel is safe and accesible and major points of interest are just a few minutes away in a cheap taxi ride.
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: Club rooms
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1 Helpful vote
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Katja K wrote a review Dec 2020
Frankfurt, Germany2 contributions1 helpful vote
I know hotels have to deal with Corona rules and that therefore buffet options are limited. But still what they offer here is far away from Intercontinental standard. On top you have to queue a long time on the buffet because most of the time only one person is serving. In theory you can order things on the table but there is not enough staff to have this done well and therefore they try to tell you that you can only go to the buffet. Only when you insist you can order.
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Date of stay: December 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from IHG Service, Owner at InterContinental Cartagena De Indias
Responded 12 Jan 2021
Hi KatjaK659, Thank you for your review and for staying with us. Your safety and well-being is our utmost concern, especially during these times. Please know that we have limited service and amenities in place due to the pandemic. We understand your dismay and hope you would come back once all restrictions are lifted to fully enjoy our hotel and the amenities we offer. Sincerely, Connie D Case Manager IHGService
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James V wrote a review Dec 2020
Las Vegas, Nevada105 contributions145 helpful votes
I took a trip to Cartagena, Columbia as it was one place I could actually fly to without too many restrictions. I have Ambassador status with Intercontinental so I use that when I travel so any major city where there is an Intercontinental hotel. They didn't disappoint. I checked in effortlessly. I always book club level but due to Covid they are not opening their club lounge. I checked in at the desk and the girl was very pleasant and quite helpful. I booked suite club level and was given a beautiful suite. 20th floor with a commanding view of just about everything. Since the club was closed I was told to simply use the restaurant and they will do breakfast and happy hour which by the way was quite good. I have to say everything about this hotel is first class and a pleasure to stay. The staff is helpful and quite pleasant and the location is ideal and it couldn't be better. I spent three enjoyable days and I wouldn't hesitate to return and stay again should my travels take me back to Cartagena.
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Room Tip: The higher the floor the better the view but I doubt any room there wouldn't have a great view.
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2 Helpful votes
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PRICE RANGE
USD 120 - USD 214 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
287
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Frequently Asked Questions about InterContinental Cartagena De Indias
Which popular attractions are close to InterContinental Cartagena De Indias?
Nearby attractions include Caribe Jewelry Museum & Factory (0.1 km), Sun Nao Casino (0.03 km), and The Londoner Pub (0.4 km).
What are some of the property amenities at InterContinental Cartagena De Indias?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at InterContinental Cartagena De Indias?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Cartagena De Indias?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at InterContinental Cartagena De Indias?
Yes, a parking garage is available to guests.
What are some restaurants close to InterContinental Cartagena De Indias?
Conveniently located restaurants include Pizzeria Aguanile, Ely, and Guatila Restaurante.
Are there opportunities to exercise at InterContinental Cartagena De Indias?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at InterContinental Cartagena De Indias?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Cartagena De Indias offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to InterContinental Cartagena De Indias?
Many travellers enjoy visiting Walled City of Cartagena (3.4 km), Centro Historico (2.7 km), and Sanctuary of Saint Peter Claver (2.5 km).
Does InterContinental Cartagena De Indias have any great views?
Yes, guests often enjoy the harbour view available here.