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Hotel Cartagena Plaza

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Hotel Cartagena Plaza
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1,075 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Sao Leopoldo, RS
Reviewed 1 week ago NEWvia mobile

It's supposed to be a 4-star hotel. I'd not rate like that. It's a very good hotel, but there are many things to improve. Especially if they want to be a real 4-star hotel! The worst thing about it is the elevator. We needed to use it, we were on the 9th floor with a baby using a stroller -...

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Helpful?
Thank Vanessa B
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone. On the other hand, I will personally supervise them.

Reviewed 1 week ago

AC (not central AC) and hair dryer did not work the first night of my stay...the repairman said it needed freon...tried to change rooms but couldn't because they were full for my first night...we hardly slept. The next day we changed rooms and I asked for a discount for the first night and I was told that someone from service...

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Helpful?
Thank Radha A
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Radha A Yours sincerely, We appreciate and value your comments, these allow us to take the necessary actions and adjustments to improve the quality of the service that has characterized us. We hope to have it again with us to demonstrate the quality of our services, we tried to communicate with you several times and it was impossible because...

Reviewed 21 October 2016

I was a few weeks ago at the hotel and the experience was wonderful, great pool, beach really beautiful, the food, shops around and tours available within the hotel. However, I'd recommend instruct a bit more bell staff (not all) as there was one, I think Crisitian is his name, although I served well. I felt very uncomfortable, to the...

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Helpful?
Thank Jhon M
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Guest, thank you for your comments for us are very important, as these help us better day after day. we will consider your User Input and take corrective action immediately to situations how are you not returning. I hope on your next vacation.

Buenos Aires, Argentina
Reviewed 26 September 2016

Awesome location in Bocagrande, walking distance to everywhene (I even walked to the walled city!) right in front of the beach, be sure to get sea view room, and an awesome array of breakfast options, juice bar, etc.

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Helpful?
Thank Alantau
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Alantau We thank you for devoting some of your valuable time to leave us your comments, and allow customers to know the impression that like you, we prefer. We appreciate their valuable observation on the Servicesand and facilities. We hope very soon give a warm welcome soon and witness our improvements. Best regards Aura Amador Lopez Customer Service Coordinator

Sao Paulo, SP
Reviewed 20 August 2016

Very well located. Dorm room is huge (at least the one I was in - beachfront). Staff very attentive. Minor flaws: very busy elevators, people in the pool not very polite (albait this is not, technically speaking, hotel's fault).

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1Thank Andre M
Clinton, New Jersey
Reviewed 29 July 2016

I was in Cartagena on a beach vacation. If you have the opprotunity to stay on the executive floor take it!!! Its a private floor with its own concierge (Afredo is a great attentive person), dinning, laundry service and much more and all this at an average price that will not break the bank... The beach in front of thehotel...

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Thank brucestarnes
Pittsburgh, Pennsylvania
Reviewed 20 July 2016 via mobile

Traveling with grandparents, smaller children and food allergies. The location is great, just in front of the beach and a short drive to all of Cartagena city attractions. We came to the hotel in the morning and were able to change and enjoy the beach. The front desk staff was very thoughtful and gave us one of the rooms a...

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Helpful?
2Thank Adriana B
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Adriana B Our daily mission is to create memorable and pleasant stays at our guesthouse, therefore we are always giving our best to keep this promise. Our aim is that you leave the hotel satisfied and completely happy. We are looking forward to welcome you in our hotel in Cartagena. Kind regards, Aura Amador López Customer Service

Guatemala City, Guatemala
Reviewed 13 June 2016 via mobile

We stayed for a week on a family trip with the all inclusive package. The hotel is being renovated and is very clean, staff is friendly and especially the doormen and bell boys are eager to offer GREAT advice for the beach (don't accept "beach credit!") and point out where things are (like currency exchange places with better rates and...

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Helpful?
1Thank Tereligo
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Tereligo, Thanks for sending us your comment. You can be certain that we will take care about your suggestion. We’re glad to know that we could outperform your expectations and that all the performed services were to your satisfaction. We’d like to invite you to continue visiting us in your next holidays. Kind regards, Aura Amador López Customer Service...

Palm Springs, Florida
Reviewed 31 May 2016

I had five days experience at Cartagena Plaza Hotel great rooms , always clean , awesome breakfast on the 10th floor and 2nd floor . Great job Alfredo I give you 10 you # 1 and the cleaning person I believe her name is Myladis ; great job both of you . You two are the best . KEEP UP...

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Thank fhedmont
Reviewed 18 May 2016

I had a one week experience in Cartagena Plaza hotel! Great rooms, always clean, really confy and awesome breakfast!! Nothing to complain at all. I was suprised that nobody in the hotel was able to speak in english properly .

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Helpful?
1Thank Fernando August... B
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Fernando August, Having been selected by you as your place to stay in Cartagena is a great honor for us. Thank you for sharing your experience in our hotel. We are currently training our staff in the English language as we are a hotel with high standards of quality and always giving the best for our guests. We are...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Cartagena Plaza

Address: Carrera 6 - 154 | Bocagrande, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $106 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cartagena Plaza 3*
Number of rooms: 313
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Hotel Style:
#16 Spa Hotel in Cartagena
#17 On the Beach Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cartagena Plaza staff and other travellers.
28 questions
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3 months ago
Bryn Mawr, Pennsylvania
over a year ago

See all questions (28)

Questions? Get answers from Hotel Cartagena Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for central AC in your room”
 of 5 bubbles 162radhaa, 28 Nov 2016 | Read review
“If you want to stay, I'd recommend 10th floor,it is quiet and very comfortable.”
 of 5 bubbles jhonm376, 20 Oct 2016 | Read review
“the 10th floor is great!!! Private access only”
 of 5 bubbles brucestarnes, 29 Jul 2016 | Read review
“Rooms at 10th floor are the best !”
 of 5 bubbles fhedmont, 31 May 2016 | Read review
“I would rent the Executive suite and pass on the all - inclusive aspect”
 of 5 bubbles 298keithk, 14 May 2016 | Read review
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