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Sofitel Legend Santa Clara

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Calle Del Torno 39-29 Barrio San Diego, Cartagena 130003 Colombia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1900)
Room & Suite (385)
Dining (126)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 21/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Legend Santa Clara
Updated 21/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 247 hotels in Cartagena
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Swimup bar
Poolside bar
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Solarium
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Green
Languages Spoken
English, French, Spanish, Portuguese
2,449Reviews62Q+A100Room tips
Traveller rating
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  • 44
Time of year
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Popular mentions
Jacob S wrote a review 9 Apr
Geneva, Switzerland37 contributions29 helpful votes
Where to start? The Sofitel Legend Santa Clara is definitely a new favourite of mine. We stayed for 4 nights to finish our trip around Colombia and we definitely did NOT want to leave! The way we were treated by the Sofitel staff from the moment the taxi door opened until the taxi door closed 4 days later was truly special. We felt special. Being an ALL Accor member, we were offered the butler service even though we did not book a suite. They were simply amazing! Catered to all our needs throughout our stay. We even got a tour of the property by Ernesto and learned a lot about its history! Highly recommended! The bed feels like a cloud, the pool is amazing, drinks at the bar are great! We were expecting slightly better for breakfast but I guess Covid doesn’t give the hotel the opportunity to show their true breakfast experience! Next time! Thank you Sofitel Legend Santa Clara and all the staff we had the pleasure to interact with for a memorable experience! We will be back!
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Date of stay: April 2021Trip type: Travelled as a couple
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RonaldoSnoopy wrote a review Mar 2021
Toronto, Canada26 contributions4 helpful votes
+1
When We decide my partner and I to travel after so many months, one of the requirement was Covid safety and feeling safe every where we would go in the hotel and The Sofitel Legend Santa Clara surpassed our expectations. I have to thank Mr. Nicolas Pesty, the Hotel General Manager for having such an extraordinary team that knows how to make you feel at home and is there at every occasion to make you feel extra special. Daniella who assisted us with the Check-in and we had a pleasure to chat at other occasions during our stay. Rafael, Chef Concierge and Les Clefs d'Or Member made my partner's birthday extra special, thank you for the surprise! and thank you for making our stay from great to memorable! His entire team including Marco was there to kindly assisting us during our stay. Ernesto, Gustavo and Rudy from the Butler team that was always there for us. Great service of Claudia & Yarlenis at breakfast and Jesus at Lunch. We had a great chat during Thursday night cocktail with Mr. Eric Arredondo (Room Division Manager) and the Spa Manager (so sorry for not remembering your name) We loved the room, the bed was so comfortable that we didn't want to wake up in the morning. My partner enjoyed the pool and we really enjoyed our view from the balcony. We felt safe each time we were coming in to the hotel. The hotel is so well located within the historic walled city and walking distance from many great restaurants and especially Mistura recommended by Rafael. We were a bit surprised and overwhelmed on our first night walking around the hotel to be approached by street vendors, people singing rap, or fruit lady for picture. The next few evenings were easier and we decided to walk more in the morning to be able to take pictures of this beautiful colonial city. We also went to Rosario islands on a very beautiful sunny day! To be honest, Cartagena was not on our bucket list to visit and after our stay at the Sofitel Legend Santa Clara, we can't wait to go back! Merci! Thank You! Gracias for making our stay from great to memorable!
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Date of stay: February 2021
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded 5 Mar 2021
Dear RonaldoSnoopy, It is a real honor for me to read such a nice review about your stay with us. Thank you very much for sharing your experience in detail with us and for choosing us during your visit to Cartagena. We were more than happy to welcome you and your partner and to assist you with any request you may had. I will share your comment with all the staff, especially with our GM Mr. Pesty, Rafael and Marco, the butlers tea, Eric, Claudia & Yarlenis. I am happy to know you enjoyed your room, the view, the pool, the location and the city itself. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We can’t wait to welcome you again. Regards, Daniela Martinez Guest Relations Manager
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vlizarralde wrote a review Mar 2021
Cartagena, Colombia1 contribution
Indulge yourself at the SPA !!! Great and relaxing afternoon in a Zen atmosphere. Warm welcome and everyone with a big smile. Ask for Ana, you’ll be in great hands!! Experience & profesional massage therapist!!
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Date of stay: February 2021Trip type: Travelled solo
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded 5 Mar 2021
Bonjour Dear vlizarralde, It is a real pleasure to see that you took the time to share with details your experience with us. At Sofitel we care about creating memorable experiences in each of our outlets, this is why we have created sophisticated rituals that evokes the delicacy of Living The French Way. I will share your review with Ana and the rest of the Spa team. We look forward to welcome you again. Regards, Daniela Martinez Guest Relations Manager
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uszerik wrote a review Mar 2021
Budapest 2 contributions
This hotel is one of the most beautiful accomodations ever stayed. The building, its gardens, pools and wells, the ambience in general are all amazing. We also appreciated the warm hospitality and kindess of all hotel employees. This hotel is highly recommended!
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
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Sleep Quality
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded 5 Mar 2021
Dear Uszerik, We highly appreciate you consider us one of the best hotel you have ever stayed. For us it is an honor to be a part of this magical Cartagena´s historical heritage and we feel very proud of our building which is 400 year this 2021. We are glad to read your comments and to know that you enjoyed our “magnifique piscine”, the garden, the ambience. I will share your review with our staff, I am sure they will be as happy as me to read your experience. Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Regards, Daniela Martinez Guest Relations Manager
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SimonandCoralie wrote a review Feb 2021
Maidstone, United Kingdom16 contributions
The Santa Clara is an outstanding hotel which has rightly earned every singe one of it’s accolades. The Management and staff deserve much credit for establishing and maintaining a truly wonderful place to stay. Of course, when you pay high prices, you should expect the highest quality. However, credit must be given for what was an exceptional experience, only possible because collectively every single one of the staff were interested, attentive, professional and friendly. The dining experiences at breakfast and other mealtimes were wonderful. The food was always beautifully presented and quite delicious. Around the pool, terraces and bars, the atmosphere was so relaxing and enjoyable. All the facilities were first class with a great pool, lovely room with great outlook and access to everything you could imagine needing to make the whole stay quite memorable. Lastly, who can stay at this hotel without falling in love with the beautiful building. With magical central garden full of lush planting and some exquisite flowering varieties, it made dining or just a quiet drink or conversation that much more intimate and relaxing. I wish I could give a higher and more deserving rating.
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Date of stay: February 2021
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded 1 Mar 2021
Dear SimonandCoralie, Thank you very much for your very nice comments about your stay with us, but more over, thank you for choosing us as your home while in Cartagena. At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, and for us it is an honor to have you as a part of Santa Clara family. We highly appreciate your compliments about our staff, dinning and breakfast experiences, the food, the garden, the pool, among other things. I will share your feedback with the rest of the team, I am sure it will serve as an encouragement to all of them. Thank you very much for taking the time to share your experience for this special occasion and we hope to have the pleasure to welcome you again in the near future. Regards, Daniela Martinez Guest Relations Manager
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PRICE RANGE
USD 217 - USD 527 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel santa clara hotel cartagena, sofitel hotel santa clara, sofitel cartagena, cartagena sofitel
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
124
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Frequently Asked Questions about Sofitel Legend Santa Clara
Which popular attractions are close to Sofitel Legend Santa Clara?
Nearby attractions include Walled City of Cartagena (0.3 km), La Serrezuela (0.3 km), and Plaza de San Diego (0.09 km).
What are some of the property amenities at Sofitel Legend Santa Clara?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sofitel Legend Santa Clara?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Legend Santa Clara?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel Legend Santa Clara?
Yes, parking is available to guests.
What are some restaurants close to Sofitel Legend Santa Clara?
Conveniently located restaurants include Lila's Pomarossa, Pezetarian, and El zaguan & Sandwicheria Artesanal.
Are there opportunities to exercise at Sofitel Legend Santa Clara?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sofitel Legend Santa Clara have an airport shuttle?
Yes, Sofitel Legend Santa Clara offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Legend Santa Clara?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Legend Santa Clara offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Legend Santa Clara?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.