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    Sonesta Hotel Cartagena

    Carrera 9 # 35-104 | Anillo VialZona Norte, Cartagena, Colombia
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    01/01/2018 02/01/2018
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    Traveller (324)
    Room & Suite (122)
    Pool & Beach (92)
    Overview
    • Excellent32%
    • Very good37%
    • Average19%
    • Poor7%
    • Terrible5%
    Travellers talk about
    “hotel beach” (2 reviews)
    “nice hotel” (6 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Business Centre
    Dry Cleaning
    Tennis Court
    4.0 Star Hotel
    All hotel details
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    Rooms
    1 Jan.2 Jan.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (602)
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    1 - 5 of 80 reviews

    Reviewed 4 weeks ago

    Located at 3 minutes from the airport (it takes around 15 minutes the way back to the airport due to the traffic) the taxi cost around $5 to $7USD, is not in the old city. The property looks with about 2 o 3 years there...More

    Thank FerTannus
    Response from alvaromarrugojimenez, Gerente at Sonesta Hotel CartagenaResponded 4 weeks ago

    Dear FerTannus. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review...More

    Reviewed 20 October 2017

    Large, beautiful room. Unfortunately there are some works taking place in front of the hotel (building a bridge) and during the day, noise can be annoying, as well as the traffic. I asked for a possibility of having a late check out (until 2 pm),...More

    Thank jcsnCaracas
    Response from alvaromarrugojimenez, Gerente at Sonesta Hotel CartagenaResponded 30 October 2017

    Dear. Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review...More

    Reviewed 26 September 2017

    Please stay away from this hotel is dangerous for your health, it has a lots of black mold, dirty. If I can give this hotel negative starts I will do it because this is the worst SONESTA I've ever been. Please check the pictures below....More

    1  Thank Dyane R
    Response from alvaromarrugojimenez, Gerente at Sonesta Hotel CartagenaResponded 30 September 2017

    Dear Dyane R. Have a warm greeting from all Sonesta Cartagena. We have received your nonconformities about your visit to our hotel and it is really unfortunate not to have contributed to one of the minimum standards affecting your peace and rest. Our Quality Policy...More

    Reviewed 24 September 2017

    It took them over 2+ hours to check me in, I cannot believe this is how they trip guests. After I was checked in, I realized they didn't adhere to my room preferences or anything I'd chosen when I selected this hotel... To add insult...More

    Thank Dee S
    Response from alvaromarrugojimenez, Gerente at Sonesta Hotel CartagenaResponded 2 October 2017

    Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review...More

    Reviewed 3 September 2017 via mobile

    The property is ok, seems like a distressed property they fixed.. but it's okay if you get a nice room. Clean. Comfortable. HOWEVER, the government is building a bridge in front of the hotel... they start working at 8am-7pm - Sunday through Sunday!! SATURDAY AND...More

    Thank guila h
    Response from alvaromarrugojimenez, Gerente at Sonesta Hotel CartagenaResponded 2 October 2017

    Dear. Guila. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why we want to thank you for taking a few minutes of your valuable time to review...More

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    About
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Free Parking
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • USD 70 - USD 164 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Business Hotel in Cartagena
    • #17 Family Hotel in Cartagena
    • #25 On the Beach Hotel in Cartagena
    • #26 Spa Hotel in Cartagena
    • #38 Luxury Hotel in Cartagena
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 118
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, getaroom.com, Hotwire, Orbitz, Travelocity, TripOnline SA, HotelQuickly and Cancelon so you can book your Sonesta Hotel Cartagena reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Colombia >
    • Bolivar Department >
    • Cartagena District >
    • Cartagena
    Add Photo Photos
    Traveller (324)
    Room & Suite (122)
    Pool & Beach (92)
    Dining (18)
    Hotel & Grounds (220)
    Bathroom (13)
    Family and Play Areas (2)
    Business Centre & Event Rooms (1)
    Nearby
    Nearby HotelsSee all 158 hotels in Cartagena
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    Holiday Inn Cartagena Morros
    731 reviews
    .25 km away
     
    Vistamarina Casa Hotel
    233 reviews
    .62 km away
     
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    Ask a question
    Questions & Answers
    Gricelda C
    12 July 2017|
    AnswerShow all 2 answers
    Response from haydnpercy | Reviewed this property |
    sorry i cant speak Spanish Gricelda
    0
    Votes
    Room Tips
    "Higher floor for quiet rooms and interior or beach rooms for the odor."
    Read review
    "Ask for room with no view to "La Cienaga""
    Read review
    "Please stay AWAY from this property"
    Read review
    "get a sea view to eliminate noise"
    Read review
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