This hotel impressed me on so many different levels. The arquitectura is gorgeous, beautiful and classy.I loved the Occitane amenities! The service was above and beyond. Staff was so friendly and helpful. I also received a strong team feel from them, the maintenance man will open the door if he is closest, or the front desk will run up to the kitchen if need be. This spirit really comes out in the overall customer experience.
We had an amazing time in Casa Pombo. The service was amazing, every person in the hotel was really nice. The architecture is wonderful; the oldest colonial house in Cartagena restored to be the perfect place to spend quality time with your couple. For me and my fiancé, the most beautiful hotel in Cartagena.
We stayed here for one night on our last night in Colombia and it could not have been more perfect! The hotel is an old bath house and is beautiful. Our room was massive and the bathroom was fantastic with all the amenities of a luxury hotel. Unlike anywhere else we stayed in Colombia it also had air conditioning which was so refreshing to get out of the Cartagena heat. We loved the rooftop pool and the breakfast was wonderful too. The only issue we had was on our day of arrival a large plant was covering the name of the hotel from the outside and we had a bit of a hard time finding the entrance. I would not recommend this place for young children .
Such a beautiful intricate home with grand spaces honoring the history while incorporating some fun contemporary aspects like the central pool/fountain and cool nooks and crannies to explore. Helpful and kind staff, nice breakfast. In a very central accessible location but also relatively quiet in front of the plaza.
The entire staff was so helpful. They went above and beyond to make sure our stay was perfect. They gave great recommendations and arranged all of our activities. The rooms are great but the living areas that can be shared and the pool on the first floor and roof top made the stay that much better.
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