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Shangri-La Hotel Chengdu

2,136 reviews
#9 of 2,754 Hotels in Chengdu
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Traveller (622)
Room & Suite (117)
Dining (61)
Overview
  • Excellent62%
  • Very good32%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(41 reviews)
“cafe z”(37 reviews)
“across the river”(23 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel Chengdu
Special Offer: Book Direct and Save
Hotel deals
Contact Info
Name/address in local language
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Reviews (2,136)Write a Review
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Traveller rating
479
169
37
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4
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479
169
37
12
4
Show reviews that mention
All reviewshorizon clubcafe zacross the riverirish pubbars and restaurantslobby loungehealth clubconcierge staffcorner roomgreat facilitieswonderful hotelroom was spaciouspanda reservehigh floorfitness centerchinese restaurantan upgrade
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1 - 5 of 701 reviews
Reviewed 1 week ago via mobile

I was suffering with flu on arrival at hotel. I did not have any medicine with me. I asked hotel staff to help and they really were very responsive. Specially Mr Tom has gone out of the way and bought me medicine and herbal tea...More

Thank Rajesh M
Response from Dexter-Cheng, General Manager at Shangri-La Hotel ChengduResponded 3 days ago

Dear Rajesh M, thank you for your feedback and giving us the FULL score. We are proud that you have acknowledged our friendly and helpful colleague Tom and will certainly share your comments with him here. We at Shangri-la Hotel, Chengdu look forward to welcoming...More

Reviewed 1 week ago

The service in the club lounge is second to none! I feel like the youngest child in a large family, spoiled! The staff are always welcoming and accommodating. Whether is my cappuccino in the morning or a cold beverage at night the staff serve it...More

Thank neverathomeMontreal
Response from Dexter-Cheng, General Manager at Shangri-La Hotel ChengduResponded 3 days ago

Dear neverathomeMontreal, thank you for your feedback and giving us the FULL rating. I am delighted to know that you had a great stay with us, and especially impressed by our colleagues at Horizon Lounge, who went the extra mile to make your stay more...More

Reviewed 1 week ago via mobile

We found a man selling a 30 year old tortoise hanged by its tail on a main road of chengdu, china. It was meant to be consumed as food!! We paid him and bought the tortoise and i was very suprised this is not illegal...More

Review collected in partnership with 单个酒店
Thank sunlakchumjit
Reviewed 1 week ago

I have been staying at this hotel for over ten years. It has had its ups and downs but right now it is at the top of its game and the beauty of the hotel and its grand style is matched by the skill of...More

Review collected in partnership with shangri-la.com
Thank brightlygold
Response from Dexter-Cheng, General Manager at Shangri-La Hotel ChengduResponded 3 days ago

Dear brightlygold, thank you for your feedback and giving us the full rating. We are delighted to know that you have enjoyed your stay and our team at Horizon was able to make your stay more memorable. Thanks again and our team at Chengdu look...More

Reviewed 2 weeks ago

We were delighted with our tay at Chengdu Shangrila and have been glad to share this where we have been able. The staff were highly professional and helpful to us (one of us an English-speaker, one a Chinese Mandarin-speaker). All the staff were very "can-do",...More

Review collected in partnership with shangri-la.com
Thank Cawls
Response from Dexter-Cheng, General Manager at Shangri-La Hotel ChengduResponded 3 days ago

Dear Cawls, thank you for your feedback and giving us the FULL score. We are delighted to know that you had a pleasant stay with us, and especially impressed by our service, Café Z and the view which enable to make your stay more memorable....More

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Traveller (622)
Room & Suite (117)
Dining (61)
Pool & Beach (3)
Hotel & Grounds (484)
Bathroom (23)
Business Centre & Event Rooms (8)
Family and Play Areas (1)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 149 - USD 197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#2 Family Hotel in Chengdu
#6 Spa Hotel in Chengdu
#8 Luxury Hotel in Chengdu
#46 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 149 - USD 197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#2 Family Hotel in Chengdu
#6 Spa Hotel in Chengdu
#8 Luxury Hotel in Chengdu
#46 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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