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Kempinski Hotel Chengdu

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#28 of 2,618 Hotels in Chengdu
Certificate of Excellence
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1 room 2 adults 0 children
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Kempinski Hotel Chengdu
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679 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Going, Austria
Reviewed 18 September 2016 via mobile

Second time staying at the Kempinski Chengdu. The location is convenient and a short walk from the metro station. Rooms are spacious and clean even though a bit dated. Hot water was a little bit iffy and only warm, water pressure is also a big low. Service is generally very friendly, with special thanks to Lady in Red Lisa, who...

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Helpful?
Thank Katzi M
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are very excited that you enjoyed your stay with us and were very satisfied with the majority of our services. We have shared your compliments with the respective teams especially with Iris Liang in Guest Relations and Liu Shuang...

Manchester, United Kingdom
Reviewed 3 September 2016

As soon as I arrived at the hotel a young man opened the boot of my taxi and began to put my luggage on a trolley. Check-in was very smooth and pleasant. The room was perfect for me, and had the added luxury of a bathtub, as well as a shower. Everything was spotless. The bed was so comfortable that...

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Helpful?
Thank DrMSuleiman
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are very happy to learn that our services were according to your expectations. We shared your positive comment with our teams. As the unclear instructions location of breakfast and English unskilled employees at our restaurant leaded to your unpleasant...

Shanghai
Reviewed 21 August 2016 via mobile

Beaten and old hotel, carpets smell like dust and smoke. Dirty and beat up. rooms, equally old. my colleague and me took a room, beds so close together might as well be one bed. Wifi is slow and needs wechat to connect, mold and crap around the vents. Staff is nice.

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Helpful?
Thank deterius
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. Your comments have been shared with our management team and I’m sorry to read that our room wasn’t clean and the internet speed not in line with your expectations. The room you stayed in was actually not supposed to be...

Dessau, Germany
Reviewed 11 August 2016

The general impression of the hotel is that it needs a facelift but well maintained. The room was comfortable, clean and all amenities in place you expect from a Kempinski. Breakfast buffet was excellent as well as the Paulaner brewery restaurant. The staff took well care of us and it happened to be my birthday while I was there, the...

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Helpful?
Thank katzeWilly2
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, it is a pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu. Thank you for taking the time sharing your impressions. We are delighted that you enjoyed the breakfast which we consider the most important meal of the day as well our German brewery restaurant Paulaner. We have shared your feedback...

Wien
Reviewed 9 August 2016

Arrived very late night at the Kempinski Hotel and was greeted by a young gentleman who assisted me in a very friendly manner with my luggage and check in. Very good welcome. It´s always nice to come back to the Kempinski Hotel Chengdu. The room was a bit old and needs some renovation. In general the hotel location is perfect...

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Thank Traumreise60
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very happy to learn that our concierge services were according to your expectations. We shared as well your positive comment about our breakfast with our teams. In regards to the facilities please be informed that we are planning...

Dubai
Reviewed 29 July 2016 via mobile

We stayed in Kempinski Chengdu before going to Leshan for our short holiday in Sichuan. From the time we arrived, we were enthusiastically greeted by one of lady wearing red dress and she speaks very fluent English. The hotel staff are very friendly specially the concierge team, they gave us so many suggestions on the places that we must visit...

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Thank annaqute
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are very happy to learn that our services as well as restaurants were according to your expectations. Especially your comment about our Lady in Red, which is a signature employee in all Kempinski hotels worldwide, was well received and...

Dongguan, China
Reviewed 25 July 2016

I was here for one night in January during an unplanned overnight stay in Chengdu. I arrived with no reservation, but the staff were extremely helpful. It is a modern beautiful hotel. The room was very clean, with a good wifi connection. The staff are obviously well trained, and many of them spoke good English. The meals were excellent. I...

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Helpful?
Thank albir60
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very happy to learn that the guest room  as well as the hotel services were according to your expectations. We continuously strive to improve our products and services to create a memorable guest experience. I have already shared your...

Mayo
Reviewed 23 July 2016

The Kempinski Chengdu was a nice hotel. The staff were very friendly, helping us arrange our day time activities and helping us pick a traditional Sichuan restaurant that we could walk to. Our room was very modern with a great view.

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Thank Katie_Irl_
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very happy to learn that our services were according to your expectations. We would be delighted to welcome you again to the Kempinski Hotel Chengdu upon your next trip to the West of China. General Manager Axel Bethke.

A TripAdvisor Member
Level Contributor
16 reviews
9 hotel reviews
Reviewed 13 July 2016 via mobile

A very good Kempinski Hotel, As most other ... Great room arrangement fantastic great bed. Has a modern look and make it interesting. The Paulaner restaurant is great and attracts a lot of local business people! It is a good meeting point for business and pleasure!

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Thank A TripAdvisor Member
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. I have already shared your positive feedback with our team. The Paulaner Brauhaus was established to bring people together in a typical Germany Bavarian atmosphere and enjoying freshly local brewed Paulaner beer and authentic Bavarian dishes. We would be delighted...

Bangkok, Thailand
Reviewed 10 July 2016

I've had four or five stays at the Kempinski in Chengdu, and it's a solid hotel with good access to the airport. Staff speak English, and the room service is good. This being said, the property has a somewhat old feel, and it is a little way from the center of Chengdu itself and many of the best nightlife options...

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Helpful?
Thank PaisleyTie40
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We addressed the air condition issue with our engineering department to make all efforts to ensure the care and comfort of our guests at all times. In regards to the taxi situation which is indeed a Chengdu challenge especially on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 

Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Region: China > Sichuan > Chengdu
Price Range: $116 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Chengdu 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Chengdu Kempinski Hotel
Kempinski Hotel Chengdu Sichuan
Hotel Style:
#16 Business Hotel in Chengdu
#17 Spa Hotel in Chengdu
#25 Luxury Hotel in Chengdu
#31 Best Value Hotel in Chengdu
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Questions & Answers

Questions? Get answers from Kempinski Hotel Chengdu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The executive room very good.”
 of 5 bubbles Luckyhoney, 4 Dec 2016 | Read review
“Corner suites are spacious with a Kitchen and are very quiet”
 of 5 bubbles Bert992016, 1 Nov 2016 | Read review
“The higher floors have excellent views of the area”
 of 5 bubbles albir60, 24 Jul 2016 | Read review
“book on the non smooking floors”
 of 5 bubbles danielsL4808PS, 17 Feb 2016 | Read review
“Higher floors are a little quieter.”
 of 5 bubbles mlahm, 27 Jul 2015 | Read review
5 of 5