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Crowne Plaza Chengdu City Center

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Crowne Plaza Chengdu City Center
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778 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Zurich, Switzerland
Reviewed 8 September 2016

Good hotel at a very good place in the center of Chengdu. Rooms are not new but more than ok. Breakfast offers a large variety of Western and Chinese food. A huge shopping area with good malls is in walking distance. Other shops and the city center are also very close. Small restaurants with delicious and cheap food are all...

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Helpful?
Thank Traveller-VIE64
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear traveler-VIE64 Delighted to read your positive feedback and I am very glad you had a great stay with us. I noted you enjoyed our breakfast and the location gave you a great choice of shopping and restaurants. We all look forward to welcoming you back again to Chengdu. With best wishes William Hall General Manager

Penang Island, Malaysia
Reviewed 2 September 2016

My third stay in 3 different years + Great staff that go extra mile. We had hard time getting a taxi and the Concierge suggested to help us on Uber. Can't recall the guy and gal name but she called and assured Uber to pick us up (usually Uber does not want to pick foreigners for fear of language barrier)....

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Helpful?
Thank GaikBoonHng
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear GaikBoonHng Delighted to read your positive feedback concerning your recent stay at the hotel. I was very pleased to note how our Concierge team helped you with the Uber booking. I am glad you enjoyed our central location and the attractions surrounding the hotel.i noted your comment concerning check in and check out plus bananas for the breakfast buffet...

Erlangen, Germany
Reviewed 25 August 2016 via mobile

- Old hotel. Though relatively well maintained Not very professional staff: We were 4 of us ihg member, none of us received the welcome drink no matter how high the ihg status. If you need request your welcome drink it is no more a welcome drink to me... Bar is serving red wine out of the fridge and the waiter...

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Helpful?
Thank aurel506
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear aurel506 Thank you for taking the time to give us feedback concerning your recent stay at the hotel. I am sorry you were not recognised as valued IHG Rewards Club members, I am not sure whether that information was included in the reservation but even if not our front desk team should have been alert to this. Our Lobby...

Hong Kong, China
Reviewed 22 August 2016 via mobile

Rooms are adequate tired but ok. The breakfast buffet was atrocious. I made the mistake of trying the lunch buffet a few months back and thought that the breakfast couldn't be that bad, and gave them the benefit of the doubt. Boy was I wrong. I usually write something good. Ok, I found a way to halve my calorie intake,...

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Helpful?
Thank Old B
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Old B Thank you for your feedback and very sorry to read your comments about the breakfast. Your photo of the bread shows the wheat toast sliced bread which along with the round toast bread and wheat toast bread is pre sliced for the convenience of our guests. In addition to these breads there is around 9 other breads,...

Reviewed 20 August 2016

On 5th January, my mother in-law with my less than 2 year old daughter and 2 grandmothers aged 89 and 78 was supposed to be on a flight Chengdu to Bangkok. As I am working in Singapore, we arranged to meet at InterContinental Bangkok for a family retreat. The flight was delayed for a day and my wife panicky informed...

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Helpful?
2Thank Peter C
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Peter Chua Truly delighted to read your very positive feedback concerning the handling of the reservation of your family members by Vincent our Assistant Manager in early January of this year. I will certainly pass your comments to Vincent tomorrow when he is back at the hotel and this example will be shared with our team to encourage all...

Vancouver, Canada
Reviewed 12 August 2016

Felt something like home after about a month of traveling around China. I can say the name meets the expectations: rooms, food (for both western and eastern palates) and service. Location is great for visiting the city centre.

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Helpful?
Thank adimusic
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear adimusic Delighted to read your feedback and am glad you enjoyed our central location and also the mix of western and eastern foods. I do hope your journey continued well and that we might be able to welcome you back again on another occasion. Safe travels William Hall General Manager

Auckland Region, New Zealand
Reviewed 25 June 2016 via mobile

An enjoyable and functional hotel Well appointed Great staff - helpful and patient Excellent breakfast with wonderful choices and reasonable expresso coffee Great shopping nearby and easy access to the places in the city for meetings Traffic is interesting and the taxi drivers reward you with safe driving and good service Love meters Love using Apple Maps to track the...

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Helpful?
Thank Richard K
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello Richard K Many thanks for your positive feedback concerning your recent stay with us, very pleased to read you enjoyed our location, great staff and excellent breakfast. The traffic is certainly interesting! Taxis are abundant at most most times and they use the meters the majority of times. Hope to be able to welcome you back on your next...

Hong Kong, China
Reviewed 3 June 2016

The front desk staff are welcoming and efficient with both check in and out. Location is a big plus with plenty of shops and dining facilities. The small eateries behind the hotel offer a good variety of cuisine. Overall, the hotel is a good choice.

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Helpful?
Thank Nongsom
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Nongsom Thank you for your feedback concerning your recent stay with us, I was pleased to read you enjoyed the central location and welcome and efficient service from our front desk team. Sorry to read that the bath drainage was not working as it should have been and I will look to see if we can find the room...

Spokane, Washington
Reviewed 21 May 2016

We arrived at night so it was not until morning that we realized we had a view from our room. We were greeting by Pandas (stuff) everywhere. Room was a full picture window with a rural setting view. People were jogging and walking through the paths below. Breakfast was excellent. Our stay was short so no time to explore the...

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Helpful?
Thank conlontravel
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello conlontravel Thank you very much for the feedback following your recent stay in Chengdu. I believe you stayed at the Crowne Plaza Chengdu Panda Garden hotel - this certainly has a rural setting view from the bedroom windows. The Crowne Plaza Chengdu City Center as the name implies is downtown city center! I was glad to read however that...

Reviewed 16 May 2016

I was a bit taken back by the dated decor of the hotel, but the room was clean and the service staff was excellent! Based on the friendly and courteous staff I would recommend this hotel to others. Thank you for your kind hospitality.

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Helpful?
Thank Flyfishdad
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello Flyfishdad Thank you very much for your feedback and very pleased to read that you enjoyed our excellent service and clean rooms. We do have our Premier and Executive rooms that are more modern and hope we can welcome you back to try these room types. Thank you for your kind recommendation. Best wishes William Hall General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The superb, convenient location in the heart of the Central Business District, adjacent to the “Chun Xi Lu” shopping and dining area, surrounded by office buildings like Times Square, Central Plaza, City Heart and Chuan Xin Mansion. The hotel offers 402 guest rooms and suites including the new Premier and Club rooms and suites. A comfortable stay awaits with attentive, courteous service plus the full facilities of our exceptionally designed rooms.For large scale events the 630 square meter ballroom can accommodate up to 550 guests. The ballroom is complemented by 10 other meeting rooms ranging from the 130-seater auditorium to the smaller 10-seater Boardroom. Crowne Plaza Chengdu City Center offers an outstanding selection of restaurant and lounge venues to suit your every need. These include the Lobby Lounge, Sky Lounge and four restaurants serving Chinese, Japanese and International cuisine. An array of leisure facilities are available that include a heated indoor swimming pool, a brand new Fitness Center and Sukhothai Spa.Earning the reputation as one of the region’s finest hotels, “TRAVELING FOR SUCCESS” to Crowne Plaza Chengdu City Center. ... more   less 

Additional Information about Crowne Plaza Chengdu City Center

Address: No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
Region: China > Sichuan > Chengdu
Price Range: $90 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chengdu City Center 4*
Number of rooms: 402
Reservation Options:
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Also Known As:
Crowne Plaza Chengdu City Center Sichuan
Chengdu Crowne Plaza
Hotel Style:
#18 Business Hotel in Chengdu
#18 Spa Hotel in Chengdu
#29 Luxury Hotel in Chengdu
#29 Best Value Hotel in Chengdu
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Questions & Answers

Questions? Get answers from Crowne Plaza Chengdu City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if there are updated rooms.”
 of 5 bubbles bpdogs, 1 Jan 2017 | Read review
“ask for newly refurbished room”
 of 5 bubbles EWayC, 23 Nov 2016 | Read review
“All room carpets disgusting. Verifiable that the carpet in my photo is the same carpet in the rooms at this property.”
  • carpet stain, shoe in the photo for scale.
 of 5 bubbles guest999971, 5 Nov 2016 | Read review
“Specify twin rooms with separate beds as they have Hollywood twin rooms”
 of 5 bubbles Nongsom, 2 Jun 2016 | Read review
“Ask for one of the updated rooms, I heard they are available after my stay.”
 of 5 bubbles Flyfishdad, 15 May 2016 | Read review
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