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Kempinski Hotel Wuxi

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#1 of 665 Hotels in Wuxi
Certificate of Excellence
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Kempinski Hotel Wuxi
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443 Reviews from our TripAdvisor Community

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Showing 109: English reviews
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Jakarta, Indonesia
Reviewed 1 week ago via mobile

About 30 minutes from Wuxi Airport to reach the hotel, most the staffs command good English and at least try to understand you. The fitness and spa facility are open for public , not only for hotel guest. Do not expect any eateries nearby, you need to walk about 15 minutes to reach a shopping center. The room was clean...

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Helpful?
Thank ratlok
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear Ratlok, Thank you very much for choosing to stay at our hotel during your recent trip to Wuxi. I am happy to read that you our associates command a good level of English, which is of course very helpful to communicate with our foreign guests. Right opposite the hotel there is a park (Taihu Square) which is home to...

Reviewed 1 week ago

I am a black member from this Hotel Chain,The Kempinski in Wuxi is situated in a good part of town, close to Nanchang street with lots of bars and restaurants. The hotel has very friendly staff and they speak decent English. The rooms are quite silent but a little old fashioned compared to other hotels in that neighbourhood.The Paulaner bar...

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Helpful?
Thank peter w
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear Peter W, Greetings from Kempinski Hotel Wuxi and thank you for staying with us during your recent trip to The Water City. Thank you also for posting a review on your stay with us. I was particularly interested in your comments since you are a black card holder of our loyalty program and hence must have stayed at several...

Sydney, Australia
Reviewed 19 February 2017 via mobile

Room service - didn't have any of the items available on their all day dining menu. I was sick and had to go out to get food. The room temp was 26 degrees minimum and air con only heats in winter! I was told by the manager if I was hot they would bring ice.... How will that help me...

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Helpful?
Thank jsm135
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear jsm135, Greetings from Kempinski Hotel Wuxi and thank you very much for posting a review on your recent stay with us. I am truly very sorry to read that we did not meet your expectations, starting from the Room Service order you placed. It is true that some food-items can be removed from the menu at short notice as...

Reviewed 17 February 2017

I came to Wuxi for one night in January 2017 and booked a room in the Kempinski Hotel. From check-in to check-out: everything was perfect. The rooms, including bathroom are nice designed and well maintenanced. The breakfast buffet in the 3rd floor offers western, chinese and japanese food. Great! After exploring Wuxi the whole day, I had a dinner in...

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Helpful?
Thank David O
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear David O, Greetings from Kempinksi Hotel Wuxi and thank you for staying with us during your recent trip to the Water Town. I'm particularly happy to read your review, as you are highlighting the areas which we are most proud of; service and food quality. Being in Wuxi for almost 10 years already, we are proud to have a...

Noth Carolina
Reviewed 30 January 2017

Our first trip to Wuxi and we have enjoyed almost everything about the Kempinski. Very comfortable room and bed. Wonderful service from Scarlet and Jessica up on the 22nd floor. The Kempinski has a convenient location. We took the bullet train (gao tie) from Shanghai and from the Wuxi Dong (east) train station, took the #2 line and transferred to...

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Helpful?
2Thank Sam B
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear Sam Greetings from Wuxi and Happy and Prosperous Chinese New Year to you and your family. Thank you very much for staying with us and thank you for posting a favourable review on Tripadvisor about your experience at our hotel. I'm glad to read that you enjoyed your stay, especially the service offered by Scarlett and Jessica at the...

Dickson, Tennessee
Reviewed 28 January 2017

I frequently travel to Wuxi for business and have learned over the years that the quality of the Hotel in which I stay is often the difference between a pleasant or unpleasant experience. During my last visit I was unable to stay at what was my normal Hotel so I chose to stay at the Kempinski Hotel Wuxi. In the...

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Helpful?
Thank thunter2017
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear thunter2017 Thank you very much for staying with us recently and thank you for writing a review on your experience. I am very happy to read that you enjoyed your stay with us and particularly the services offered by Gabi. She is a great team member and we are indeed very happy to have her with us. I look...

Jiangyin, China
Reviewed 24 January 2017

I stayed at this Kempinski hotel a couple of times, and it never disappointed me. The location of the hotel is really convenient, close to the city center by taxi, also by metro; the metro stop is just a 10-minute walk as well. When I wanted to go to the airport in the very early morning, the front desk and...

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Helpful?
Thank miklosalexandra1992
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear miklosalexandra1992, Greetings from Kempinski Hotel Wuxi and thank you for posting a review on your stay with us. I am very happy to read that you enjoyed your stay and particularly the services offered by Gabrielle. She is a great asset to our hotel and we are very proud to have her on the team. I look very much...

Kuala Lumpur, Malaysia
Reviewed 23 January 2017

Kempinsky hotel is always my first choice in Wuxi. I have been stayed there for more than 30 days last year for business trip visit. Helpful and friendly hotel staffs, a great compliments to David, Andrew, Gabriele and their GM Kurt.V, they are very attentive to the guest's needs, especially David and Andrew whose always served my favourite latte. Besides,...

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Helpful?
Thank JoyceOng99
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear JoyceOng99, Greetings from Kempinski Hotel Wuxi and thank you very much for taking the time to provide such great and detailed review. To repeat all the points you mentioned is not necessary however I would like to highlight the fact that you mentioned some of the associates by name (David, Andrew and Gabrielle) and this is a great motivator...

Wilmington, Delaware
Reviewed 23 January 2017

It was a great experience for me to stay in this hotel back in Fall...the room was nice, the food was delicous and staff was wonderful. One of the hotel managers (lady in the red) came to greet and chat with me when I had my dinner in the bar area which really made me feel at home away from...

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Helpful?
Thank LikeJiang
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear Less, Greetings from Kempinski Hotel Wuxi and thank you very much for staying with us during your travels last Fall. I am very happy to read that our Lady in Red took the time to talk to you and that she made you feel at home. The Lady in Red is a trade mark of the Kempinski Brand and...

Budapest, Hungary
Reviewed 22 January 2017

I always choose Kempinski when I stay in Wuxi, my last stay was 2,5 months long. It's a little "western island" in the busy Chinese life. The staff is always kind, friendly and helpful they speak very good english. The hotel is well-designed and clean, the rooms are comfortable. It's located in a quiet place, next to the hotel there...

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Helpful?
Thank Csilla1810
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear Csilla1810 Thank you very much for choosing our hotel during your long stay in Wuxi and thank you also for spending your valuable time to write a comment on your experience. I'm particularly interested in your review as it covers a long period. I"m happy to learn that you recognize that our associates have a high level of English...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Kempinski Hotel Wuxi is located at the beautiful Taihu Square. Its impressive size of 200 m height makes the hotel the most significant landmark in the downtown area. The hotel is the latest international 5-star hotel in the Jiangsu province, providing all guests with an atmosphere for rest & relaxation as well as a luxurious platform for business activities. 30 min from Wuxi airport and in close proximity to the Wuxi New District. ... more   less 

Additional Information about Kempinski Hotel Wuxi

Address: No.18 Yonghe Road, Nanchang District, Wuxi 214023, China
Region: China > Jiangsu > Wuxi
Price Range: $121 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Wuxi 5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Wuxi Kempinski Hotel
Hotel Style:
#1 Luxury Hotel in Wuxi
#1 Spa Hotel in Wuxi
#5 Best Value Hotel in Wuxi
#6 Business Hotel in Wuxi
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel Wuxi staff and other travellers.
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Questions? Get answers from Kempinski Hotel Wuxi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask room with view to the river and high floor”
peterwC6531DN, 11 Apr 2017 | Read review
“Ask for high floor to have a good view over the city!”
miklosalexandra1992, 23 Jan 2017 | Read review
“Higher floor”
JoyceOng99, 23 Jan 2017 | Read review
“Request for non smoking room”
ccpling, 19 Apr 2016 | Read review
“Ask for a room with some sort of view of the canal.”
richardwZ9962LO, 5 Oct 2015 | Read review
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