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Holiday Inn Jasmine Suzhou Hotel

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468 Reviews from our TripAdvisor Community

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Showing 108: English reviews
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Seattle, Washington
Reviewed 3 weeks ago

I'm not sure what the reviewer who says this hotel needs renovation means. I found it to be clean, comfortable, with fairly modern fixtures and fittings. It's in a fairly good location near the subway and within walking distance of the historic Shantang Street and canals. We found about 3 staff/managers who speak English, and they are extremely helpful. The...

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Helpful?
2Thank Jenni L
Jasminesuzhou, Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Dear guest, thank you for choosing Holiday Inn Jasmine Suzhou. We are very glad that you love our hotel. Looking forward to serving you again.

Reviewed 1 February 2017 via mobile

Good location in the city , service is average as many staff doesnt speak english. Bar is not opening in the evening !!!! Minibar item very limited only soft drinks and not even a beer inside I like the shower :)

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Helpful?
Thank Mina E
Jasminesuzhou, Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Dear valued guest, Thank you for your staying with us. We are happy to hear that you enjoyed this stay, also we valued your comments very much. Thank you for your kind comments and i will share this to our management team. We hope you visit us again! Sincerely , Sally

Italy
Reviewed 24 November 2016 via mobile

It's convenient located near tourist area but it's quite old and it needs a renovation, good enough if you can book it at low prices. Nice staff but hard to understand English. Breakfast is just ok, it has a Starbucks at lobby floor.

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Helpful?
Thank Berto0273
Jasminesuzhou, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Dear valued guest, thank you for your valued comments to holiday Inn Suzhou Jasmine. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services and keep on training the staff's english. We do hope to have the opportunity to...

Melbourne
Reviewed 19 October 2016

We had a wonderful time in Suzhou and certainly in part because of the staff at this hotel. As westerners travelling in a foreign land they were very generous with their time. We needed a SIM card for a mobile and the concierge came down the street with us and spoke to the people in the shop - well and...

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Helpful?
Thank pianomanMelbourne
Jasminesuzhou, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Dear Valued guest, thank you so much for your kind review of our hotel. I am very glad to hear you enjoyed your stay with us. It's something our staff takes great pride in,we are so valued your feedback. We hope you will visit us again. Best wishes! Sally

Reviewed 21 September 2016 via mobile

Holiday Inn Jasmine Suzhou I stayed there on 19.9.16. I booked a 6 day trip Shanghai thru TravelChinaGuide and I was totally surprised to find a 5 star hotel. I had a huge room with office corner, a sitting corner, a Treble Bed. Bar, shover and tube separated. The fastest WiFi Line I ever experienced! It is listed as a...

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Helpful?
Thank Albin R
Jasminesuzhou, Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Dear valued guest, thank you very much for your so kind review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Holiday Inn Suzhou Jasmine

Beijing, China
Reviewed 31 August 2016

On short notice we have had several meetings in Suzhou. Starting early in the morning we did not want to travel from Shanghai, hence we decided to take a hotel directly here being a bit worried not to get a Western standard. Were happy to find a Holiday Inn, always have had good experiences with them in China. We arrived...

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Helpful?
Thank Thomas M
Jasminesuzhou, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, HolidayInn Suzhou Jasmine

Guangzhou
Reviewed 24 July 2016 via mobile

The hotel is in a building located in the old town. It's one of the tallest buildings in that area, so you can have a bird view of the most of the old town of Suzhou. The standard twin bed room is huge. The lobby is small. And when we were there, they were having a renovation in part of...

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Helpful?
Thank Ashley K
Jasminesuzhou, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Dear valued guest, thank you for your feedback. We understand and apologize for the inconvenience caused by the lobby construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. about the room air conditioner, we show our apology to you, we will check it again, also our duty manager will delighted...

Reviewed 30 June 2016 via mobile

Stayed for 3 nights and happy with the reception friendliness. Room is big , clean and modern. Nearby shops, malls, massage parlour, restaurant, street food stalls, mrt station.very convenient. Metered taxi is easy and always in front of the hotel. Internet is abit slow though.

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Helpful?
Thank Clement K
Sallyihg, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Dear valued guest, thank you so much for your staying with us . I am pleased to hear you enjoyed your stay in our hotel . It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sally

Glasgow, United Kingdom
Reviewed 15 June 2016 via mobile

Arrived late for 2 night stay. Booked best room on 28th floor. Everything is tired and dated and a little dirty. Gym is like something from 80's pieces of equipment damaged, not working and dirty. There is a general smell about the place mixture of cigarette smoke, and decay. Normally stay at Crowne Plaza Suzhou, stay there if you can

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Helpful?
Thank beftoad
Sallyihg, Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Dear valued guest, thank you for your valued feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Holiday inn jasmine Suzhou.

London, United Kingdom
Reviewed 31 May 2016

This is a great hotel in a great location. OK the building is a little dated but the excellent customer service more than compensates for that, nothing is too much trouble for any of the staff in this hotel, all really friendly and helpful. Take note Holiday Inn Aqua City Nanjing!

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Thank STEVEN L
Sallyihg, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this review

Dear valued guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Jasmine Suzhou is well-appointed as pre-five star standard, conveniently located in Shilu commercial, shopping & entertainment district. It is right next to the Suzhou traditional cultural street-- Shantang Street. Transportation is easy and convenient with Shanghai being only 1 hour away by bus, 3 kms to the Hi-Tech Industrial Development Zone, 6 kms to the Suzhou Singapore Industrial Park and 2 kms to the railway station. 287 well appointed and different style rooms, including 77 executive business rooms and executive suite, as well as executive lounge for executive guests.We offer wide range varieties of cuisine at any of our three outlets. Songhelou Suzhou Restaurant with a great reputation and over 200 years history serves mouth watering Suzhou dishes. Tulip Cafe, Moxiangyuan Tea bar, and Banquet Hall offer a wide selection of food and drinks whether you are looking for a casual snack or a full dinner. Ten meeting rooms equipped with the latest audio/visual facilities is suitable for various meeting groups, ranging from 10 persons in boardroom style to 250 persons in theatre style. We have a team of professional trained staff to meet your meeting, catering, theme parties and conference needs and will ensure the success of your event. Whether you are in Suzhou for business or pleasure, Holiday Inn Jasmine Suzhou is a relaxing oasis waiting to cater to your every need. ... more   less 

Additional Information about Holiday Inn Jasmine Suzhou Hotel

Address: No.345 Changxu Road, Jinchang District, Suzhou 215008, China
Region: China > Jiangsu > Suzhou
Price Range: $88 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Jasmine Suzhou Hotel 4*
Number of rooms: 281
Reservation Options:
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Also Known As:
Holiday Inn Jasmine Hotel Suzhou
Holiday Inn Suzhou
Suzhou Holiday Inn
Hotel Style:
#8 Spa Hotel in Suzhou
#14 Best Value Hotel in Suzhou
#21 Luxury Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Jasmine Suzhou Hotel staff and other travellers.
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Questions? Get answers from Holiday Inn Jasmine Suzhou Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the front of the hotel get less direct sun.”
  • Seating area in the room
  • 2 single beds pushed together are more comfy than a traditional king
  • Bathroom has shower unit and separate tub
 of 5 bubbles 137jennig, 1 Mar 2017 | Read review
“High floor room for the view”
 of 5 bubbles O9002JMthomasm, 30 Aug 2016 | Read review
“This is China so ask for nonsmoking.”
 of 5 bubbles O9498KGjessicac, 6 Jan 2016 | Read review
“The deluxe rooms are very large.”
 of 5 bubbles camsean, 15 Apr 2015 | Read review
“There is very little traffic after nightfall so that is not a problem. Facing the old center, there is less neon lighting outside, but the night shades are good anyway.”
  • Grand canal bridge, a short walk away.
 of 5 bubbles MichaelB909, 21 Jan 2015 | Read review
5 of 5