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Crowne Plaza Hotel Suzhou

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Traveller (765)
Room & Suite (152)
Dining (74)
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Overview
  • Excellent78%
  • Very good18%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“cruise ship”(36 reviews)
“jinji lake”(55 reviews)
“nautical theme”(12 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from Crowne Plaza Hotel Suzhou
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Contact Info
Hotel website
Name/address in local language
Offers from Crowne Plaza Hotel Suzhou
Special Offer: Book Direct and Save
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Reviews (1,256)
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473
94
19
4
2
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All reviewscruise shipjinji lakenautical themethe club loungeboat restaurantrelation officerbusiness triplake viewexcellent hotelthe hotel stafffitness centeroutdoor poolthe general managerbreakfast buffetspecial thankshome away from homefavorite hotel
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11 - 15 of 592 reviews
Reviewed 10 April 2018

My wife and I stayed here a couple days and enjoyed our stay. The location is great with a mall about a block away and not too far from the tourist sites to the west. The hotel room was very comfortable. We ate in the...More

Thank Mike M
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 10 April 2018

Dear Mike M, Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review about our...More

Reviewed 9 April 2018 via mobile

First time I stayed at this hotel, was in Feb 2018. It was very good experience so I though I should stay here again. And I am still very happy with the hotel. From the moment you arrived, check in, lounge, staff at T-boat restaurant,...More

Thank Joy-holiday
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 10 April 2018

Dear Joy-holiday, Thank you for taking time to share such a motivating review with us regarding your recent stay at Crowne Plaza Suzhou. We are delighted to know that you enjoyed your stay and that our staff and service helped make your stay experience more...More

Reviewed 5 April 2018 via mobile

I have visited many hotels, but one of the best atmosphere and personal service I found here. The staff all the time is fulfilling all the guest wishes and needs. Nobody is perfect and mistakes happen sometimes. After the management recognized it, I is corrected...More

Review collected in partnership with 单个酒店
Thank 50zeno
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 8 April 2018

Dear 50zeno, Thank you for taking the time to share your feedback regarding your stay with us. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a...More

Reviewed 4 April 2018

We came to the hotel in a didi and the first we see is a gentleman opening the car door for us. In the reception we met a really nice senior guest relation officer named Yuki Zhao who made our check-in quick and informative and...More

Thank Sindre R
Response from Leah L, 公关经理 at Crowne Plaza Hotel SuzhouResponded 4 April 2018

Dear Sindre R, Thank you for taking the time to share such a motivating review with us. We are delighted to know that you enjoyed your stay with us and that our staff, room set up, club lounge, restaurant and gym made your stay experience...More

Reviewed 31 March 2018

Fantastic hotel with excellent customer service. Great design, luxury feel, right on the lake in the heart of beautiful Suzhou. Highly recommend both the location and the hotel as a place that is very accommodating of westerns traveling on business or for holiday.More

1  Thank shawnp134
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 1 April 2018

Dear shawnp134, Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging comments about our hotel...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 178 - USD 263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Suzhou
#2 Spa Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Luxury Hotel in Suzhou
#125 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 178 - USD 263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Suzhou
#2 Spa Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Luxury Hotel in Suzhou
#125 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (765)
Room & Suite (152)
Dining (74)
Pool & Beach (21)
Business Centre & Event Rooms (6)
Questions & Answers
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Mezzogal
10 August 2017|
AnswerShow all 5 answers
Response from I8983PBjohnc | Reviewed this property |
It's free. But the open air section closes at 7pm ( when sun has set )
1
Vote
davmar70
13 April 2015|
AnswerShow all 3 answers
Response from lewiskay0703 | Reviewed this property |
This really is a superb hotel the facilities are beautiful , the staff are very accommodating ,and the food is lovely you will not be disappointed... enjoy Suzhou don't forget if you visit tiger hill make sure you have very... More
0
Votes
Room Tips
"If you can, take view to the lake"
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"Upper floor - Lake view (the sunrise is gorgeous)"
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"book with club lounge. worth it."
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"Club lounge has a great view and a nice happy hour with food and beverages."
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