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Crowne Plaza Hotel Suzhou

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#3 of 1,389 Hotels in Suzhou
Certificate of Excellence
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829 Reviews from our TripAdvisor Community

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Showing 450: English reviews
Detroit, Michigan
Reviewed 6 days ago NEW

I have stayed at Crowne Plaza Suzhou several times in the past years and it's always a wonderful experience. The hotel staff is very friendly and the spacious rooms made me feel at home. The hotel is shaped like a ship, which makes the lake view rooms special. The elegant lobby lounge is very nice, as well as the restaurants....

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Helpful?
Thank Marko2164
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Marko2164, Thank you for taking the time to share such an encouraging review with us. We are delighted to know that you enjoyed your stay with us and that our hotel appearance, room, restaurants, staff and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the...

Reviewed 2 weeks ago via mobile

This my second time in this hotel. I did not find any issues with room, services, air conditioning. This is a superb place to stay in Suzhou. Excellent hospitality and reasonable price. It has view of lake. I recommend this hotel and give them 5 stars rate. MB

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Helpful?
Thank max b
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear max b, Thank you for taking the time to share such a motivating review with us regarding your recent stay at Crowne Plaza Suzhou. We are very glad to know that our room, service, facility, price and view helped make your visit more enjoyable. Your encouraging review will help us constantly improve our quality. Thank you again for your...

Reviewed 2 weeks ago via mobile

Been here quite a number of times. It's always very good every time. Not just the rooms, ambience, but especially the friendliness of the staff. I like the gym too . The restaurants are also really good. Keep it up.

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Helpful?
Thank Keithlhk
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Keithlhk, Thank you for choosing Crowne Plaza Suzhou and posting an encouraging review with us. We are delighted to read that you were satisfied with your recent stay and especially impressed by our room, ambience, staff, gym and restaurants. It is truly our great honor to have continuous support from our distinguished guests like you. We will share your...

Reviewed 2 weeks ago via mobile

it was a amazing stay on this time, all of guys from club lounge were fantastic, Zoe in black suit helped me a lot on the room arrangement and Alisa, Neal always teart me like a family. Besides, there is a lounge bar on the first floor where we can enjoy the music after the whole day crazy business schedule,...

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Helpful?
Thank Mushmacal4177
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Mushmacal4177, Thank you for taking the time to share your valuable feedback with us. We are glad to know that you enjoyed your stay with us and that our staff at Club Lounge and live music of Mariana lobby bar have made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests...

Reviewed 2 weeks ago

Stayed over here during Dec'16 month. Excellent ambience and thoroughly enjoyed the breakfast buffet. And the support staff are always there for any help. Negatives : Its been a month now and the deposit amount is still not yet returned back. In spite of multiple phone calls and mails the issue is still not resolved.

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Helpful?
Thank Suresh_Ban
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Suresh_Ban, Thank you very much for your stay over December 2016. We are delighted to learn that you like our ambience, breakfast and staff. Regarding the deposit issue, we are sorry for the inconvenience caused. Could you please contact our Duty Manager by sending an email to dm@cpsuz.com? Our Duty Manager will be pleased to assist you to solve...

Bellingham, Washington
Reviewed 3 weeks ago

This is a wonderful hotel. The staff is top notch and very helpful. Always able to find an English speaker. The rooms are very clean and well maintained. Went to the main restaurant for brunch on Christmas day and we were very pleased with the selection and the quality.

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Helpful?
Thank uncle_albert5
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear uncle_albert5, Thank you for posting such an encouraging review with us regarding your recent stay at Crowne Plaza Suzhou. We are pleased to note that you enjoyed your stay and were especially impressed by our staff, room and brunch. We will share your feedback with our colleagues, as it will definitely encourage them go extra mile to deliver better...

Penang Island, Malaysia
Reviewed 20 December 2016 via mobile

It was a short stay of two nights. But it was enough to give me a lasting impression. From the moment I stepped into this hotel, I can feel the immense hospitality by all the staff. The smiles and greetings made me feel most welcome. The front desk staff always address me with my name. And the warm tea served...

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Helpful?
1Thank Lone_journey
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Lone_journey, Thank you very much for taking your valuable time to write a motivating review with us. It is truly our great honor to have the support from our distinguished guests like you. We are delighted to note that our staff, service and room helped make your stay more enjoyable. Please rest assured that your generous words of praise...

Melbourne, Australia
Reviewed 13 December 2016

I was actually amazed by the service in Club Lounge. The proficiency and skill appeared in staff is probably the best in Suzhou. I got to appreciate Neal for the help which he suggested to me about the travel detail in SUZHOU. Really great hotel.

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Helpful?
Thank devonialchao
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear devonialchao, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are delighted to know that you enjoyed your stay with us and Club Lounge service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the...

Bothell, Washington
Reviewed 12 December 2016

This is an excellent hotel that Suzhou should be proud of. It's in a lovely location by the lake, with a park nearby if you want to talk. The hotel is absolutely beautiful. The rooms are spacious and have everything you need, the service is fantastic, the provided breakfast is superb and can fit all tastes - if you aren't...

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Helpful?
1Thank Steven M
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Steven M, Thank you for taking the time to share such a detailed review with us. We are delighted to know that you enjoyed your stay and that our location, room, service and breakfast made your stay experience more memorable. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and...

Reviewed 9 December 2016

It's my last time to go business trip at Suzhou, but the whole team is wonderful and suprised me at my day of the stay with the frame placed at my room, thanks to kitty zoe and Alisa,holly and rest your team member, I will come back on May 2017

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Helpful?
Thank May A
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear May A, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We will share your feedback with our colleagues, as it will definitely encourage them go extra mile to deliver better service....

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 

Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Region: China > Jiangsu > Suzhou
Price Range: $212 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Reservation Options:
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Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Business Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#2 Spa Hotel in Suzhou
#3 Family Hotel in Suzhou
#3 Luxury Hotel in Suzhou
#33 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Suzhou staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Suzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High foor rooms with a lake view or city center view”
 of 5 bubbles Marko2164, 18 Jan 2017 | Read review
“Lake view rooms also have lovely lights at night.”
 of 5 bubbles uncle_albert5, 28 Dec 2016 | Read review
“Best view is the lake view”
 of 5 bubbles evonyan, 25 Nov 2016 | Read review
“best views”
 of 5 bubbles christine_8798, 13 Nov 2016 | Read review
“grab a room with the lake view”
 of 5 bubbles calsan8, 2 Nov 2016 | Read review
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