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Crowne Plaza Hotel Suzhou

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Traveller (765)
Room & Suite (152)
Dining (74)
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Overview
  • Excellent78%
  • Very good18%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“cruise ship”(36 reviews)
“jinji lake”(55 reviews)
“nautical theme”(12 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Additional information
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,256)
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592 results
Traveller rating
473
94
19
4
2
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LanguageEnglish
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473
94
19
4
2
Show reviews that mention
All reviewscruise shipjinji lakenautical themethe club loungeboat restaurantrelation officerbusiness triplake viewexcellent hotelthe hotel stafffitness centeroutdoor poolthe general managerbreakfast buffetspecial thankshome away from homefavorite hotel
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1 - 5 of 592 reviews
Reviewed 1 week ago via mobile

Service is amazing. From the moment you pull up to the hotel and walk into the lobby you know to expect a high level of service. The staff seems to remember every guest and their preferences, even in the restaurant. Only downside is the air...More

Thank David P
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 5 days ago

Dear David P, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to impress you with our staff and service. Meanwhile, we take our guest comments very seriously and always...More

Hotel's Favourite
Reviewed 2 weeks ago via mobile

This was my 15th stay at the Crowne Plaza and the staff continues to provide a warm welcome and excellent service. From the time someone opens your car door when you arrive, at breakfast service, and when housekeeping asks if you want turndown service -...More

2  Thank roxieixor
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 2 weeks ago

Dear roxieixor, We thank you so much for taking your valuable time to write a great review on TripAdvisor about your stay with us at Crowne Plaza Suzhou. It is truly our great honor to have the support from our distinguished guests like you. Your...More

Reviewed 1 week ago via mobile

This is by far the best hotel I've ever stayed at. The rooms are large with incredible accessories, superb technology, decorating taste and functionality. From the location on the lake that provides great views both at night as well as well as during the day....More

Thank Mihai S
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 1 week ago

Dear Mihai S, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our room, location and breakfast helped make your visit enjoyable. Your encouraging review will help...More

Reviewed 2 weeks ago via mobile

When you come to Crowne Plaza you are looking for premium service, refine environment, comfort , and perfect breakfast... here you have also a perfect location and view on the Fantastic Lake by day and night. For business and then relexing time at the bar,...More

Thank tonin92
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 1 week ago

Dear tonin92, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that you were highly impressed by our location, amenity, service, location and breakfast. Your encouraging review will help us constantly improve our quality...More

Reviewed 3 weeks ago via mobile

stayed in presidential suite for five nights for family visit and service is wonderful. our first room air con is not working well. first night is in sweat and disappointment. The manager named Ms Jiang helped to change room and it is perfect there after....More

Thank pirateking2016
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 3 weeks ago

Dear pirateking2016, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our room and service made your stay experience more memorable. We will continue to strive in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 177 - USD 261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Suzhou
#2 Spa Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Luxury Hotel in Suzhou
#126 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 177 - USD 261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Suzhou
#2 Spa Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Luxury Hotel in Suzhou
#126 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (765)
Room & Suite (152)
Dining (74)
Pool & Beach (21)
Business Centre & Event Rooms (6)
Questions & Answers
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Mezzogal
10 August 2017|
AnswerShow all 5 answers
Response from I8983PBjohnc | Reviewed this property |
It's free. But the open air section closes at 7pm ( when sun has set )
1
Vote
davmar70
13 April 2015|
AnswerShow all 3 answers
Response from lewiskay0703 | Reviewed this property |
This really is a superb hotel the facilities are beautiful , the staff are very accommodating ,and the food is lovely you will not be disappointed... enjoy Suzhou don't forget if you visit tiger hill make sure you have very... More
0
Votes
Room Tips
"If you can, take view to the lake"
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"Upper floor - Lake view (the sunrise is gorgeous)"
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"book with club lounge. worth it."
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"Club lounge has a great view and a nice happy hour with food and beverages."
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