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Four Points by Sheraton Suzhou

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Traveller (189)
Dining (65)
Room & Suite (61)
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Overview
  • Excellent53%
  • Very good32%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
8 Jul.9 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (253)
There are newer reviews for Four Points by Sheraton Suzhou
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All reviewspeace and quietgreat businessindustrial parknice hotelbusiness triprooms are largerecommend this hotelhotel is locatedstarwoodlakesipenglishchinagymtaxiconciergevarieties
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11 - 15 of 94 reviews
Reviewed 15 March 2017

The hotel's staff are friendly, professional and multi-lingual. My room was spacious and quite with lovely view over the Dushu Lake. The food was delicious, a combination of Chinese and Western cuisine. Even though the hotel is of some distance to the Suzhou City Centre,...More

Thank Sue061114
Response from Bunny S, Online Executive at Four Points by Sheraton SuzhouResponded 16 March 2017

Dear Guest Very appreciate you for taking time to share with us your stay experience while at our hotel. I’m glad the facilities and service met your expectation. We look forward to welcoming you back to our hotel. Amy Xue General Manager

Reviewed 17 January 2017 via mobile

The room was very cold and the engineering department could not do anything about it. Very uncomfortable. In general, this is a nondescript provincial hotel with the usual half hearted attempt to make a sort of western breakfast. Incredible that it can't be done better...More

Thank Advizor1000
Response from Bunny S, Online Sales Team at Four Points by Sheraton SuzhouResponded 19 January 2017

Dear Guest, Thank you for taking time to sharing your stay experience. I would like to sincerely apologize for the room temperature problems, which cause the unpleasantness you’ve been experienced in the hotel. I have shared your valued feedback with the appropriate hotel team to...More

Reviewed 1 January 2017

If you are in the area and enjoy some peace and quiet, I would recommend this hotel. The location is nothing to shout about - it is quiet, the shops that are doing business (within walking distance) are the usual eateries, convenience stores and coffee...More

Thank pedigreebull
Response from Bunny S, Online Sales Team at Four Points by Sheraton SuzhouResponded 3 January 2017

Dear Guest: We appreciate you for taking time to share with us your stay experience while at our hotel. I’m glad the facilities and service met your expectation. We strongly recommend you to try breakfast in the Eatery restaurant which provides variuous cuisine for guests...More

Reviewed 19 December 2016

Poor location. No restaurants in the area. Rooms are clean. Gym is acceptable. Poor breakfast selection. Much better hotels to choose from in Suzhou. Hopefully starwood opens more hotels in Suzhou soon.More

Thank anutham
Response from Bunny S, Online Sales Team at Four Points by Sheraton SuzhouResponded 20 December 2016

Dear Guest, Thank you for taking time to sharing your stay experience. It is regret that I have learnt about your recent stay in our hotel was below your expectations. I have shared your valued feedback with the appropriate hotel team to improve the breakfast...More

Reviewed 2 December 2016

I traveled to Suzhou for my business and stay at Four Points by Sheraton Suzhou 3 nights. It's great space for me. staffs here helped me a lot! Thanks to you. I recommend this hotel to everybody. Services of hotel is good worth to spend...More

Thank HuiYun69
Response from Bunny S, Online Sales Team at Four Points by Sheraton SuzhouResponded 5 December 2016

Dear Guest, We appreciate you for taking time to share with us your stay experience while at our hotel. I’m glad the facilities and service met your expectation. We look forward to welcoming you back to our hotel. Regards, Amy Xue General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Restaurant
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Spa
Hot Tub
Indoor pool
Details
Price range
USD 103 - USD 138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#17 Luxury Hotel in Suzhou
#106 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 103 - USD 138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#17 Luxury Hotel in Suzhou
#106 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (189)
Dining (65)
Room & Suite (61)
Pool & Beach (1)
Business Centre & Event Rooms (7)
Questions & Answers
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elizewyatt
11 April 2016|
AnswerShow all 3 answers
Response from Fenna F | Property representative |
Dear guest : Thank you for conntact with us, we are so glad to see your email, according to your request, we have Grand Deluxe room and Comfort Suite which including breakfast, club floor and happy hour,the rate for Grand... More
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Room Tips
"quite floors, higher floors have nice views over the lake."
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"Choose a lake view room."
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"Lake side view is recommended."
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"lucky dip you possibly will not get what you ask for"
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