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Pan Pacific Suzhou

Expedia.comUSD 89*
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#6 of 1,422 Hotels in Suzhou
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 152*
USD 89*
Great Deal
USD 90*
USD 131*
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Pan Pacific Suzhou
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980 Reviews from our TripAdvisor Community

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Showing 322: English reviews
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London, United Kingdom
Reviewed yesterday NEW

Impressive entry and building, lovely gardens and an unexpected treat being adjacent to the Pan Men Gardens with free access, also pleasant walks beside the river nearby. Interesting main building and nice open public areas but the basic room I stayed in had become very tired and worn, it was quite dark and uninviting. Breakfast buffet worked well but the...

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Helpful?
Thank GastrodontUK
Bandar Seri Begawan
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I recommend this hotel due to the following reasons: 1) High level of professional service: All staff that I met are well trained, courteous and professional. This is consistent from front desk, conceirge to room service. 2) Beautiful Panmen garden attached to the hotel and it is free for hotel guests to visit. The hotel by itself is picture perfect...

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Helpful?
1Thank CHIONG
About Hotel's Favourite Review
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Edmonton, Canada
Reviewed 3 days ago NEW

This is a fascinating hotel as it is linked to the Panmen Scenic Area. As a guest, one can enter the garden for free with your room key, so don’t miss that. Even without the Panmen Scenic Area, the hotel itself is well decorated with a very nice garden and pool area attached (both indoor and outdoor pool). If you...

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Helpful?
Thank NMJK
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Reviewed 5 days ago NEWvia mobile

Like the classic look n feel. Superb hotel stay in a China castle. Very nice view especially in winters. Was here for business trip but I feel like vacation. Really like to stay longer here. Relax...enjoy

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Helpful?
Thank Gary C
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Christchurch, New Zealand
Reviewed 5 days ago NEW

A little faded around some of the edges but beautifully designed buildings, a real treat to explore. Fabulous grounds, close to tonnes of things to do and adjacent to Panmen Gardens which you can enter from the hotel grounds and are well worth a visit. My room was huge, and comfortable. Excellent breakfasts and lovely staff. Stayed as part of...

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Helpful?
Thank Lou B
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Los Angeles, California
Reviewed 1 week ago

The old-town location next to Panmen Gate was perfect. Lots of local restaurants nearby, also metro station. Taxis were easily available and inexpensive. The hotel is beautiful; very relaxing. It really is a maze and the walk from the elevator to your room can be quite long. The rooms are very nice - USA 4-star level. Good shower, and spacious....

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Ms G
Pan_Pacific_Suhzou, Guest Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Reviewed 2 weeks ago via mobile

We stayed in ambassador suit for this trip to SuZhou. The traditional Chinese room keeps the elegant wooden style. Although it shows the age, we still like the old style architectures. I gave only four stars because when we arrived, the staff didn't tell us the way out from hotel. We with two elders walked through the car way, while...

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Helpful?
Thank Monica Y
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with the Heads of Department concerned to take corrective measures for overall...

Port Stephens, Australia
Reviewed 2 weeks ago

We were given a key to our room but when we walked in to our room it was fully occupied with people's gear and an unmade bed. We went back to reception where we got another key and thankfully we got a vacant room! We were on the fourth floor and had a great view of a pagoda. The rooms...

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Helpful?
Thank Larapintara
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments regarding room arrangement problem. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with the Heads of Department concerned to take...

Gold Coast, Australia
Reviewed 2 weeks ago

This Pan Pacific Hotel Suzhou is very different than other Pan Pacific hotels as others are mostly trendy new building. Whereas this one is transformed from the historic preserved building which make it very unique. The only setback for this hotel is the air conditioning in the room is not functioning properly.

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Helpful?
1Thank Broson T
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments regarding the air conditioning problem. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with the Heads of Department concerned to...

Singapore
Reviewed 3 weeks ago via mobile

We stayed 3 nights here for business trip. This is a 5 star hotel but we only paid about usd85 per night which is good deal. Maybe other hotels in Suzhou are also around this price. Hotel is nice and relaxing with huge garden. The architecture has very strong china design. Room is not so big but its perfect for...

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Helpful?
Thank Beaniee
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments regarding the check-in and check-out issue. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with the Heads of Department concerned...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Region: China > Jiangsu > Suzhou
Price Range: $114 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 480
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, Priceline, Agoda, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Pan Pacific Suzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#3 Spa Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#13 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Suzhou staff and other travellers.
8 questions
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Hong Kong, China
Queensland
over a year ago
Chonburi Province, Thailand
Brisbane Region, Australia
over a year ago
Qualicum Beach, Canada

See all questions (8)

Questions? Get answers from Pan Pacific Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room was advertised as a 5 star room. I expected the shower and bathtub to be a bit more extravagant. ”
144msg, 2 May 2017 | Read review
“Request for room facing the PanMen Garden, high floor.”
CHIONG, 2 May 2017 | Read review
“Smokers need to request a room with balcony as all rooms are non-smoking”
  • pool are view from room balcony
  • view from room
  • bathroom 1
  • bathroom 2
  • room view 2
  • room view 1
tsangfp, 8 Apr 2017 | Read review
“For the client of hotel is free the entrance to the beatyfull park in the back of hotel.”
AlessandroL483, 29 Mar 2017 | Read review
“Garden view would be best. Visit during the week if possible. If you don't enjoy heat don't go in the height of summer.”
  • Gardens at rear of Pan Pacific
G826UBpamelam, 14 Feb 2017 | Read review
5 of 5
Expedia.com
USD 89* /night
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Hotels.comUSD 90
CancelonUSD 131
HotelQuicklyUSD 152
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*Disclaimer
Prices are for 1 room, 2 adults
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