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Pan Pacific Suzhou

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#6 of 1,376 Hotels in Suzhou
Certificate of Excellence
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Pan Pacific Suzhou
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922 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Reviewed 3 days ago NEW

Our room was very comfortable and quiet. The staff were helpful in giving advice about the local attractions and how to get there. The hotel is located in a good neighbourhood with some great restaurants. The hotel buffet was ok but pricey.

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Helpful?
Thank Disgr
St. Croix
Reviewed 5 days ago NEW

This has got to be the best hotel in China. Nice rooms, good food, great staff, and absolutely gorgeous gardens. It was cold when we were there but we walked around the gardens and listened to people singing. Terrific experience.

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Helpful?
Thank crabgroupie
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities and service. We truly appreciate your feedback...

China
Reviewed 1 week ago

My husband and two young sons had the very great pleasure of staying at the Pan Pacific for one night. We stayed in a Club Room which was spacious, beautifully designed, and extremely comfortable. My sons had a huge bed to themselves, which could be partitioned off. We took advantage of the Club Privileges and so enjoyed an evening in...

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Helpful?
Thank EmSmc
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an...

Vancouver, Canada
Reviewed 2 weeks ago

Great hotel in beautiful setting; nice gym and heated pool. Excellent breakfast. Main building must have some historic back ground given the really thick walls. Room had a slight smoke smell but otherwise comfortable. But the most amazing part of our stay was visiting the park behind the hotel.

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Helpful?
Thank Dirk S
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our breakfast. We truly appreciate your feedback as an...

Colorado Springs, Colorado
Reviewed 3 weeks ago

Comfortable room, good breakfast & beautiful grounds at this hotel. The Garden Wing can be quite the labyrinth to get to you room, but instead of a Minotaur waiting for you there is a modern, clean room. Spend the hour or so it takes to explore the Panmen Scenic Spot garden that's next to the hotel. That alone made the...

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Helpful?
Thank Paat K
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an...

Alberta
Reviewed 3 weeks ago via mobile

The hotel was beautiful. The gardens behind it were lovely to explore. Breakfast was fantastic. So many choices, American and Chinese, both very good. Getting around was a little tricky as you can't go through on all floors. My only negative about the hotel was that the power bar in our room didn't work. We asked for a new one...

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Helpful?
Thank FarAwayStar
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. I have taken note of your comment regarding the bar power. Please accept my sincerest apology that we were unable to meet your expectations....

Utah
Reviewed 5 weeks ago

Stayed here one night while on a tour through the area. Several in our group didn't know about the park behind the hotel and missed out on walking through it. We tried to go at night, but it closed relatively early, but it was open early in the morning and enjoyed walking around then. We also walked down to the...

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Helpful?
Thank lbkm
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear guest, Thank you for your recent stay at Pan Pacific Suzhou.I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and we hope to see you again soon.

China
Reviewed 3 November 2016 via mobile

Suzhou is a major city on the lower Yangtze known for its canals, bridges, pagodas, and beautiful gardens. These gardens were built and owned by wealthy families and emperors hundreds of years ago, and make for a pleasant place to wander during nice weather. Suzhou is also a major center for silk production and manufacturing, and a tour of a...

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Helpful?
Thank saraworks
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear guest, Thank you for your recent stay at Pan Pacific Suzhou.I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

Cape Town Central, South Africa
Reviewed 27 October 2016

Absolutely loved this hotel!! Centrally located with lots of restaurants to chose from - best burger to be found right there in the hotel restaurant on the ground floor - lovely rooms and swimming pool

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Helpful?
Thank rhodene
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear guest: Thank you for your recent stay at Pan Pacific Suzhou.I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

Brisbane, Australia
Reviewed 25 October 2016 via mobile

Was really looking forward to staying here FTEs viewing pictures here. Dated room, worn and stained carpet. Single beds even though we requested one bed. Breakfast was adequately best. Most rooms smelled of cigarette smoke.

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Helpful?
Thank Lianneta
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear guest: Thank you for your review of the issue with your guest room. I often times utilize guest reviews to assess insights within our hotel operations and I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guest rooms. I appreciate your time in reviewing our hotel and look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Region: China > Jiangsu > Suzhou
Price Range: $122 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Priceline, HotelTravel.com, Odigeo, Agoda and Ctrip TA so you can book your Pan Pacific Suzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#3 Spa Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#13 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Suzhou staff and other travellers.
8 questions
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Hong Kong, China
Queensland
7 months ago
Chonburi Province, Thailand
Brisbane Region, Australia
over a year ago
Qualicum Beach, Canada

See all questions (8)

Questions? Get answers from Pan Pacific Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms seem to be back from the street so they should be quiet”
 of 5 bubbles Disgr, 7 Dec 2016 | Read review
“Make sure to visit the beautiful and amazing park behind the hotel with its beautiful bridges and pagodas. Take at least an hour.”
 of 5 bubbles dirks786, 21 Nov 2016 | Read review
“If you don't like cigarette smoke check the room to ensure it does not have a lingering stale smoke smell.”
 of 5 bubbles Yiannaki-and-PP, 7 Oct 2016 | Read review
“We request a room overlooking the parc I will suggest 3 or 4 th floor”
 of 5 bubbles priscod, 26 Aug 2016 | Read review
“Pacific Club offers recently built/modern rooms and additional amenities, well worth the small extra amount.”
 of 5 bubbles amydd, 22 May 2016 | Read review
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