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Hotel Soul Suzhou

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#9 of 1,412 Hotels in Suzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Soul Suzhou
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355 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Vancouver
Reviewed 8 October 2015

My Mother and I stayed in 2 deluxe rooms, each street facing. The room amenities were pretty good. The lighting in the bathroom is terrible, they could really use a lighted make-up mirror, or some other way to see onesself when grooming. What really makes this hotel is the service. The staff were professional and the service was fast and...

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Helpful?
1Thank sm_art_1970
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear sm_art_1970, We thank you for sharing your experience with Tripadvisor, giving us the opportunity to escalate your praises to our team! Your comment on our lightings is duly noted. It is only through constructive feedback such as yours that we are able to continue to improve our product and service. We are also excited to have some new enhancements...

Bristol, United Kingdom
Reviewed 3 September 2015

The location of this hotel could not be any better! Right next to the major shopping/ market/ temple region in the middle of the city. Really easy to get to from the nearest tube station. The receptionist spoke good English which is always helpful in China. The hotel itself is pretty spectacular. It has a very futuristic and space age...

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Helpful?
Thank SusieBloosie
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear SusieBloosie, Thank you for choosing to stay at Hotel Soul Suzhou during your recent travel. I appreciate your comments regarding our thematic decor. The elements of both modern and ancient China are specially designed for guests to appreciate while experiencing the hotel. It is very pleased to know that you like it. We also glad to hear that your...

Riverside, California
Reviewed 20 August 2015 via mobile

The Hotel Soul was conveniently located close to all the major sites in Suzhou. When we arrived we felt immediately welcomed. The decor is fun and funky and we loved the Spanish music playing. Our breakfast each morning was excellent but the staff was what made our visit so enjoyable. They were always ready to help in every way possible....

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Helpful?
Thank kathleenanich
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear kathleenanich, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are thrilled that you have thoroughly enjoyed your stay. Your compliment on the thematic décor is much appreciated, many of guests like it as much as you do. Also, we are glad to hear your compliments on our...

Los Angeles, California
Reviewed 19 August 2015

We initially picked the hotel because of the great location next to pedestrian street and shopping. We were traveling with some cash as most of China does not take credit cards. Two nights ago, our forgetful father left some money in a wallet hidden under the bed. When we checked out the next day, he had forgotten about it until...

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Helpful?
Thank Roboyang
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Roboyang, We thank you for sharing your experience with us! Here at Hotel Soul Suzhou we provide both an in room safe as well as a safe deposit service at our reception counter. We encourage all guests to use the facility in order to avoid any potential misunderstanding. Upon receiving your call our team followed the policy and procedure...

Honolulu, Hawaii
Reviewed 9 August 2015 via mobile

Overtly garish and slightly worn but seemingly clean. My room was nice. Staff at front desk spoke English. Restaurant staff didn't but we're friendly and made my meal happen. I would have gave it four stars if it wasn't decorated so bizarrely.

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Helpful?
Thank scottofhawaii
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear scottofhawaii, Thank you for taking your time to share your experience. We are pleased that you have enjoyed your stay. As we also know that our thematic décor will not suit everyone, but which some of our guests love. It is only through constructive feedback such as yours that we are able to continue to improve our product and...

Reviewed 29 July 2015

Located close to the city centre the Hotel Soul has innovative design. The lifts were interesting - each provided a different experience. The room and facilities are standard though comfortable. The room we stayed in was quite large in size but only minimal furniture was provided. Breakfast was adequate.

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Helpful?
Thank Globeramblers
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Globeramblers, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted to know that you found our convenient location and our room is comfortable. Your compliment on the thematic décor is much appreciated, many of guests like it as much as you do. We feel very encouraging...

Melbourne Australia
Reviewed 27 July 2015

Hotel Soul is in a great location as you turn left and walk a short distance to the mail shopping are and pedestrian mall in Suzhou with a great range of stores and restaurants nearby. Our room was clean and well appointed with plenty of space. Real value for money. Breakfast was OK but nothing special. Free pick up and...

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Helpful?
1Thank Wayne B
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear burgew, Thank you for taking your time to share your experience. We are thrilled that you have thoroughly enjoyed your stay. Your comments regarding the convenient location and hospitality are extremely valuable. As a frequent traveler yourself, we are pleased to hear that you are impressed to stay with us. It has been our pleasure to have you as...

New York City, New York
Reviewed 24 July 2015

The photos online was very deceiving as it looked like a fancy hotel but in reality it was completely the opposite. The hotel have a very weird decor and dark lobby. The room was dirty, run down and uncomfortable bed. Most of all the service of this hotel was very POOR. I asked for a car to take my two...

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Helpful?
Thank winniferliu
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear winniferliu, Thank you very much for taking the time to give us feedback. We truly regret learning of your disappointment regarding the service level during your recent stay. Your feedback is extremely important to us and allows us to review each service steps in detail with our respective departmental managers and they will work closely with the team to...

Toronto, Ontario
Reviewed 22 July 2015 via mobile

The options for central (old) Suzhou in this price category are limited. I understand the comments from some previous travellers pointing out that the facility is an older one, renovated in a very strange style. Indeed the elevators were mystifyingly appointed, something like a children's scifi amusement park. Latin music plays in the hallways for no discernible reason, certainly not...

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Helpful?
1Thank jmacleantaylor
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear jmacleantaylor, Thank you for taking the time to write and share your comments and impressions of the Hotel Soul and glad that you find the hotel location convenient. We are pleased that you found our room is spacious and comfortable. Your comments on our background music are duly noted, we will certainly review its operation and ensure the highest...

Dublin, Ireland
Reviewed 15 July 2015 via mobile

We got a good last minute deal on a room for 2 nights, and the staff were nice and upgraded the room for free. The room was big and comfortable. The TV had a good few English channels. The design of the hotel was a bit odd, but that's ok. Overall, a good place to stay.

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Helpful?
1Thank theallseeingguy
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear theallseeingguy, Greeting and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased that you found the room is comfortable and spacious and that you appreciated our staff service level. Our thematic décor with the elements of both modern and ancient China are specially designed for guests to appreciate...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Established in May 2010, Hotel Soul is the first contemporary boutique hotel in Suzhou, China. The 220 room hotel's design concept juxtaposes elements of modern and ancient China, celebrating the nation's remarkable swift modernisation while paying tribute to its distinguished past. Guests at Hotel Soul can enjoy a wide range of culinary delights at the continental restaurant, Brasserie 101, inspired by chic Sino-French interior design. Bar Soul brings a unique blend of retro and industrial elements. It is also the ideal place for carousing with regular live band performances and a variety of drinks and snacks. Chinese restaurant Ying Fook Court serves carefully crafted Chinese cuisine and an innovative congee hotpot. On the second floor, Ying Fook Heen boasts a bright, spacious banquet hall and three VIP rooms perfect for hosting banquet receptions and business dinners for all occasions. Hotel Soul also offers a fully equipped gym alongside premium leisure and meeting facilities, making it the perfect choice for leisure and business travelers. ... more   less 

Additional Information about Hotel Soul Suzhou

Address: No.27-33, Qiaosikong Alley, Gusu District, Suzhou 215 000, China
Region: China > Jiangsu > Suzhou
Price Range: $75 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Soul Suzhou 4*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#3 Best Value Hotel in Suzhou
#4 Romantic Hotel in Suzhou
#9 Luxury Hotel in Suzhou
#20 Business Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Soul Suzhou staff and other travellers.
4 questions
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Questions? Get answers from Hotel Soul Suzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The adjoining rooms were great for families travelling with children.”
 of 5 bubbles reggyyanpl, 18 Dec 2016 | Read review
“Request for a room on the non-smoking floors (the have both)”
 of 5 bubbles EllaBedella, 16 Dec 2016 | Read review
“Go for an upper floor!!”
 of 5 bubbles AustrianinAsia, 15 Aug 2016 | Read review
“Corner rooms. They're huge. I think my room was 315”
 of 5 bubbles Uiscebawn, 22 Jun 2016 | Read review
“Ask for a renovated room, if they already have them. They were renovating while we were there.”
 of 5 bubbles Miriam1952, 23 May 2016 | Read review
5 of 5