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Hotel Soul Suzhou

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#8 of 1,374 Hotels in Suzhou
Certificate of Excellence
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Hotel Soul Suzhou
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333 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Johor Bahru, Malaysia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

We stayed in a family room and it's very spacious. Room arrangement is very good. Quite a number of powerpoints available in the room. Bathroom is with transparent plastic glass but the side facing the beds are being covered by a blind which is very considerate. The service of the front desk is very courteous. Free shuttle are available to... More 

Helpful?
Thank 77sharifah
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Johor Bahru, Thank you very much for sharing your generous review with us. We are delighted to hear that you enjoyed your stay in our family room. Your compliments on our thematic décor are highly appreciated. Our team are committed in providing the personalize service and facilities for our guests to enjoy. Hotel Soul offers a new type of... More 

Buenos Aires, Argentina
Level Contributor
119 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 3 weeks ago

It is well located, walking distance to the subway station, shops and some fast food restaurants. This is a big hotel with a bizarre style. It gives the chance to reach your room’s floor in a “Mao elevator” watching images of military parades and Mao speeches in its TVs, or in an elevator that looks like a special rocket, and... More 

Helpful?
Thank drmsol80
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear drmsol80, Thank you very much for sharing your pleasant experience with us. Your compliments on the thematic décor are much appreciated. The elements of both modern and ancient China are especially designed for guests to appreciate while experiencing the hotel. As a frequent traveler yourself, your comments on our WIFI and food quality are extremely important and allow us... More 

Level Contributor
12 reviews
Reviewed 3 weeks ago

Stayed here with 2 other friends for 2 nights. The room was clean and reasonably spacious. Check in was hassle free. Service was good by China's standards where initiatives to help beyond their job descriptions are rare. I wouldn't say the service was excellent here but was good enough. Free shuttles are provided to the Humble Administrator's garden and the... More 

Helpful?
Thank Isaac T
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Isaac T, Thank you for taking the precious time to share your pleasant experience with us. We are very delighted to know that you had an overall comfortable stay. Your kind words about Edward, IT Manager is highly appreciated. Hotel Soul offers a new type of executive suites, spacious and luxurious brand-new spaces that come with premium attentive services.... More 

Rhode Island
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

Hotel is conveniently located steps away from the main shopping and restaurant district. Concierge was also helpful with giving restaurant recommendations and making phone calls for us. There's also a free shuttle service to the Humble Administrator's Garden and the train station. Room was clean and does not smell of smoke (we were on the non-smoking floor). Overall a very... More 

Helpful?
Thank Grouchy_Panda
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Grouchy_Panda, Thank you for your precious time in sharing your perfect staying experience with us. We are very pleased to know that you had an overall pleasant stay. Your kind words of recognition on the room and service provided by the team is highly appreciated. We strive to provide our guests with warm, efficient and personalize service. Hotel Soul... More 

Cape Town Central, South Africa
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

Arrived by Bullet train from Hangzhou and made our way to the pick up point. Instructions was a bit confusing. But we found the driver waiting with our names in front of the ticket office on the upper deck of the train station. It was 10.30am and he wasn't pleased that we were late. I showed him the message that... More 

Helpful?
Thank leisure_traveller007
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear leisure_traveller007, Thank you very much for taking the time to give us feedback. We truly regret learning of your disappointment during your recent stay. Your feedback is extremely important to us and allows us to review each service steps in detail with our respective departmental managers. I would like to assure you that remedial action has been taken with... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2016

Took the bullet train to Suzhou from Nanjing at the end of a working week. A work colleague and I booked the Hotel Soul for our one night get away. This hotel was perfect for our needs. Really close to everything including the train station. The hotel has a shuttle bus between major attractions and also the train station which... More 

Helpful?
Thank John D
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear John D, Thank you for your precious time in sharing your perfect staying experience with us. As a frequent traveler yourself, we are delighted that you are impressed to stay with us. Your kind words on the service and location are much appreciated which motivate us to provide a pleasant staying experience to our guests. Hotel Soul offers a... More 

Brisbane, Australia
Level Contributor
114 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 24 October 2016

We stayed for three nights in Hotel Soul and what a great quirky hotel it was. Large rooms with big bathrooms, king size bed, fantastic breakfast, and great in house bar next door with long happy hour, Strongly recommend as it is a great location to visit all the tourist spots as is very cheap to stay and free train... More 

Helpful?
Thank wayne v
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear wayne v, Thank you very much for sharing your wonderful experience with us. Your compliments on our BAR SOUL and thematic decor are much appreciated. As a frequent traveler yourself, we are thrilled that you are impressed to stay with us. The elements of both modern and ancient China are specially designed for guests to appreciate while experiencing the... More 

Level Contributor
21 reviews
8 hotel reviews
Reviewed 22 October 2016 via mobile

El hotel esta muy bien, moderno, ascensores muy originales, habitaciones grandes, baño original, pero necesita mejorar la limpieza. Receptionist Eden was incredible! A really nice guy! He arranged for us a taxi to Tongli, helped us a lot! My brother forgot his wallet full of money in the hotel and they were all incredible! Waited for us and the manager... More 

Helpful?
Thank 84around-the-world
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear 84around-the-world, Thank you for your precious time to share your pleasant experience with us. Your compliments on our thematic décor and comfortable room are much appreciated. Especially we are happy to know that you are impressed to stay with us. Your kind words about Eden, Guest Service Manager will definitely be shared with him. It has been our pleasure... More 

Sao Paulo, SP
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 October 2016

It was my first time in Suzhou and I choose this international hotel to stay two days. Price, food and location are the best of this hotel in the heart of old Suzhou! And the best think? Handmade breads! <3

Helpful?
1 Thank rkrossi
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear rkrossi, Thank you for sharing your pleasant experience with us. We are glad that you had an enjoyable stay in our guestroom and loved the handmade breads we served at Brasserie 101. Our French classic cuisine in Brasserie 101 or our Bar Soul with resident live band is one of your ideal dining venues for gathering with friends and... More 

London, United Kingdom
Level Contributor
180 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 6 October 2016

Stayed one night with my wife. I asked our previous hotel to phone ahead to arrange the free shuttle bus from Suzhou main train station but it only runs on the half hour once an hour and our train arrived at 10.30am so we would miss it. We asked if they would wait a few minutes but they refused.  ... More 

Helpful?
1 Thank DMSCAD
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear DMSCAD, Thank you very much for taking the time to give us feedback. We truly regret learning of your disappointment regarding the service level during your recent stay. Your feedback is extremely important to us and allows us to review each service steps in detail with our respective departmental managers and they will work closely with the team to... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Conference Facilities
Official Description (provided by the hotel)
Established in May 2010, Hotel Soul is the first contemporary boutique hotel in Suzhou, China. The 220 room hotel's design concept juxtaposes elements of modern and ancient China, celebrating the nation's remarkable swift modernisation while paying tribute to its distinguished past. Guests at Hotel Soul can enjoy a wide range of culinary delights at the continental restaurant, Brasserie 101, inspired by chic Sino-French interior design. Bar Soul brings a unique blend of retro and industrial elements. It is also the ideal place for carousing with regular live band performances and a variety of drinks and snacks. Chinese restaurant Ying Fook Court serves carefully crafted Chinese cuisine and an innovative congee hotpot. On the second floor, Ying Fook Heen boasts a bright, spacious banquet hall and three VIP rooms perfect for hosting banquet receptions and business dinners for all occasions. Hotel Soul also offers a fully equipped gym alongside premium leisure and meeting facilities, making it the perfect choice for leisure and business travelers. ... more   less 

Additional Information about Hotel Soul Suzhou

Address: No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215 000, China
Region: China > Jiangsu > Suzhou
Price Range: $64 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Soul Suzhou 4*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#3 Best Value Hotel in Suzhou
#4 Romantic Hotel in Suzhou
#8 Luxury Hotel in Suzhou
#20 Business Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Soul Suzhou staff and other travellers.
2 questions
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Questions? Get answers from Hotel Soul Suzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for an upper floor!!”
 of 5 bubbles AustrianinAsia, 15 Aug 2016 | Read review
“Corner rooms. They're huge. I think my room was 315”
 of 5 bubbles Uiscebawn, 22 Jun 2016 | Read review
“Ask for a renovated room, if they already have them. They were renovating while we were there.”
 of 5 bubbles Miriam1952, 23 May 2016 | Read review
“Top floor away from the traffic”
 of 5 bubbles LaoM42, 7 May 2016 | Read review
“Choose an internationally owned hotel, rather than a Chinese one.”
 of 5 bubbles dariostrbenac, 23 Apr 2016 | Read review
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