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A fairly new, modern, comfortable hotel. I had a bit of hassle checking in late as their Visa machine wasn’t working and I had to give them another card until the morning. I got a room upgrade and I have to say that the room...More
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 5 weeks ago
Thank you for your feedback! It was a pleasure to welcome you in Sofitel Zhengzhou International.
Sorry for the little trouble regarding the credit card terminal, it happens sometimes with foreign cards.
We have contacted the service provider to improve it.
This was my 5th stay at Sofitel Zhengzhou, check in was slow, breakfast was very poor quality, room temp was so hot, they even told me the Air Con was switched off and I can open my window!
Sorry sofitel I’m going back to the...More
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 12 April 2018
Thank you for your honest feedback.
We have upgraded our Air-Conditioning system recently but it still needs some improvements that we hope to complete by the end of this month. Please receive our sincerest apologies for the inconvenience felt during your stay.
Staff, services, amenities, food and ambiance all contributed in a satisfying stay at the hotel. Food and room service were and quick and reliable in keeping my stay at hotel memorable.
As some construction work is happening my taxi driver dropped me at the back...More
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 4 April 2018
Thank you very much for taking the time to share your experience in details. It was a pleasure to have you as a guest!
About the taxi dropping you at the wrong entrance, we're truly sorry for the inconvenience. Actually, this is a...More
First time stay at this hotel, very close to the Zhengzhou Train Station, but we arrived at Zhengzhou East Train Station, so it was still a 20 minutes taxi right. The hotel is modern and the hotel staff friendly and helpful. The front desk upgrade...More
Thank Roger H
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 1 February 2018
We really appreciate you took the time to write this detailed review and even took photos at our Sofitel. Thank you!
We look forward to welcoming you again in Zhengzhou,
Hotel it's a very nice five star the stuff are very nice I travelled a lot around the world but like the service never ever so nice so personal I got a little bit sick the hotel send me to the hospital with their car...More
1 Thank Fahhody
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 14 December 2017
Dear Mr. Fahhody,
Thank you very much for your review and kind words!
I will share your comments with our team.
It was a real pleasure to have you as a guest here in Sofitel Zhengzhou.
We look forward to welcoming you again in the...More