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Sofitel Zhengzhou

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Traveller (136)
Room & Suite (69)
Dining (16)
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Overview
  • Excellent34%
  • Very good52%
  • Average10%
  • Poor3%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (395)
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1 - 5 of 88 reviews
Reviewed 18 April 2018

A fairly new, modern, comfortable hotel. I had a bit of hassle checking in late as their Visa machine wasn’t working and I had to give them another card until the morning. I got a room upgrade and I have to say that the room...More

Thank espressoHE
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 5 weeks ago

Dear Guest, Thank you for your feedback! It was a pleasure to welcome you in Sofitel Zhengzhou International. Sorry for the little trouble regarding the credit card terminal, it happens sometimes with foreign cards. We have contacted the service provider to improve it. We look...More

Reviewed 10 April 2018 via mobile

This was my 5th stay at Sofitel Zhengzhou, check in was slow, breakfast was very poor quality, room temp was so hot, they even told me the Air Con was switched off and I can open my window! Sorry sofitel I’m going back to the...More

Thank AussieTraveller4007
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 12 April 2018

Dear guest, Thank you for your honest feedback. We have upgraded our Air-Conditioning system recently but it still needs some improvements that we hope to complete by the end of this month. Please receive our sincerest apologies for the inconvenience felt during your stay. Regarding...More

Reviewed 2 April 2018 via mobile

Staff, services, amenities, food and ambiance all contributed in a satisfying stay at the hotel. Food and room service were and quick and reliable in keeping my stay at hotel memorable. As some construction work is happening my taxi driver dropped me at the back...More

Thank Dannysharma
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 4 April 2018

Dear Dannysharma, Thank you very much for taking the time to share your experience in details. It was a pleasure to have you as a guest! About the taxi dropping you at the wrong entrance, we're truly sorry for the inconvenience. Actually, this is a...More

Reviewed 3 January 2018 via mobile

First time stay at this hotel, very close to the Zhengzhou Train Station, but we arrived at Zhengzhou East Train Station, so it was still a 20 minutes taxi right. The hotel is modern and the hotel staff friendly and helpful. The front desk upgrade...More

Thank Roger H
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 1 February 2018

Dear Roger, We really appreciate you took the time to write this detailed review and even took photos at our Sofitel. Thank you! We look forward to welcoming you again in Zhengzhou, Best regards, Samantha Yu General Manager

Reviewed 8 December 2017 via mobile

Hotel it's a very nice five star the stuff are very nice I travelled a lot around the world but like the service never ever so nice so personal I got a little bit sick the hotel send me to the hospital with their car...More

1  Thank Fahhody
Response from MarcomSZZ, General Manager at Sofitel ZhengzhouResponded 14 December 2017

Dear Mr. Fahhody, Thank you very much for your review and kind words! I will share your comments with our team. It was a real pleasure to have you as a guest here in Sofitel Zhengzhou. We look forward to welcoming you again in the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Room Service
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Laundry Service
Conference Facilities
Children Activities (Kid / Family Friendly)
Airport Transportation
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
USD 74 - USD 141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Zhengzhou
#52 Best Value Hotel in Zhengzhou
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 74 - USD 141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Zhengzhou
#52 Best Value Hotel in Zhengzhou
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (136)
Room & Suite (69)
Dining (16)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Brian S
31 March 2017|
Answer
Response from MarcomSZZ | Property representative |
Dear Guest, Thank you for your question. And sorry for my late reply, hope it still works. Sofitel Zhengzhou has our Concierge team, they can assist with communicating with tour agency.
0
Votes
Google Translation
Room Tips
"highest floor with nice view"
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"The top floor"
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"Go to the top floor bar the view is sensational"
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"Rooms on south side can enjoy sunshine more."
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