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Shangri-La Hotel Harbin

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#1 of 1,052 Hotels in Harbin
Certificate of Excellence
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1 room 2 adults 0 children
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848 Reviews from our TripAdvisor Community

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Showing 251: English reviews
uk
Reviewed 2 days ago NEW

PROS, get large room, comfortable soft bed, make your own tea/coffee kettles etc. control your own heating. CONS, not many staff that speaks good English, can make do. Provide only a map of tourist hot spots with hardly any street names, they expect you to taxi every where. But in fairness it was really cold so taxi is best (...

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Helpful?
Thank redtraveller_8
Reviewed 1 week ago via mobile

We stayed four nights in which was supposedly one of the best five star hotels in Harbin. To be honest my rating would be about 3.5. We had a standard room; we found it a bit cramped, the bathroom small, carpets stained and generally showing signs of age. At just under US$300 a night including breakfast, it was pricy by...

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Helpful?
Thank Lindawong9299
New York City, New York
Reviewed 2 weeks ago

The best thing going for Shangri-La Harbin is its location. On the southern bank of Songhua River that runs through the city, a room facing the river provides gorgeous views and one can see the beautifully lit gigantic ice sculptures at the Snow and Ice World at night, which is only about 10 minute's drive away. Services were efficient and...

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Helpful?
Thank TravelingPolarBear
MichelleMao, Manager at Shangri-La Hotel Harbin, responded to this review

Dear TravelingPolarBear, Thank you so much for sharing your experience with us. It is our great pleasure to be of service to you. We are a company that believes in quality and feedback like yours will certainly help us in improving our service commitment to our guests. We do look forward to being of service to you again in the...

Calgary, Canada
Reviewed 2 weeks ago

We were in Harbin for a competition for 2 weeks, and stayed here as it was the host hotel. I requested a king sized bed on a non smoking floor which was excellent. The bed was super comfortable, and the room was quite big, compared to other hotels I've stayed at in China. The buffet in the morning was alright...

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Helpful?
Thank speedskater21
MichelleMao, Manager at Shangri-La Hotel Harbin, responded to this review

Dear speedskater21, Thank you for choosing Shangri-La Hotel, Harbin during your visit. It is our great pleasure to be of service to you. Guest experiences are alway our first priority. We look forward to welcoming you back in the near future.

Shanghai, China
Reviewed 4 weeks ago

This hotel was my saviou after spending a night at the new Sheraton hotel which was a complete disaster. I have stayed in Shangri la before and this return was most welcomed. Although the hotel product is very dated, the service remained consistency and does the job. The Club Floor needs more space as there were hardly any seats left...

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Helpful?
Thank SQ380JC
MichelleMao, Manager at Shangri-La Hotel Harbin, responded to this review

Dear SQ380JC, Thank you for choosing Shangri-La Hotel Harbin. Guest experiences are alway our first priority. We have taken your comments and informed related departments for improvement. We do look forward to being of service to you again in the near future.

San Francisco, California
Reviewed 27 October 2016

The staff here is great and there's always someone here who can speak English to get what you want done. They try really hard and want to meet your needs. The hotel is well maintained and the breakfast buffet has a wild selection and good quality. The one down side is that the rooms are a little small and designed...

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Helpful?
Thank BobTravelSFO
MichelleMao, Manager at Shangri-La Hotel Harbin, responded to this review

Dear BobTraveISFO, Thank you very much for choosing Shangri-La Hotel, Harbin. Our hotel is the first international hotel in the city with fantastic river view and excellent service. It is our honor to be of service to you, and we look forward to welcoming you back in the near future.

Reviewed 8 October 2016 via mobile

Enjoyed a Saturday afternoon buffet at Shangri-la. Good friends nice atmosphere. Service was also good plenty of waitresses to take care of you. A pity though that none spoke English. But the friendliness made up for it. The buffet was big and plentiful to choose from. Both starters, main dishes and sweets. The tastes were average (good) but not more....

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Helpful?
Thank MineReiseplaner
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear MineReiseplaner, Thank you for choosing Shangri-La Hotel, Harbin during your visit. It is our great pleasure to be of service to you. Guest experiences are alway our first priority. We look forward to welcoming you back in the near future.

Chongqing, China
Reviewed 9 September 2016 via mobile

Great stay at as always Shangri La. Very pleasant stay and a great breakfast.. The hotel is a bit old and the rooms are not big but very decent . Old style bathroom shower ( tub with curtain) but very functional. The minibar content is part of the tariff and free. Welcome with a basket of fruits (lots) + pastries...

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Helpful?
Thank _ksundarr
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear _ksundarr, Thank you very much for sharing your experience with us. It is our pleasure to be of servce to you. Guest satisfaction is our top priority. Your comment will motivate our staff to contribute more passion in service. We look forward to welcoming you again in the near future.

Roorkee, India
Reviewed 4 September 2016

The hotel is located in the heart of the city along the banks of SongHua river. We got a river-view room. The view of skyline was simply amazing from our room. The prime tourist spots are only 15-20 mins drive away from the hotel. Plus, the ambience of the hotel, combined with service they provide (including food) simply enriched our...

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Thank Sparsh G
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Sparsh G, Thank you for choosing Shangri-La Hotel, Harbin during your visit. It is our great pleasure to be of service to you. Guest experiences are alway our first priority. We look forward to welcoming you back in the near future.

Blue Bell, Pennsylvania
Reviewed 23 August 2016

I spent a week in Harbin recently, residing at the Shangri-La Hotel. This is a second of this chain I have stayed in, the other being in Sidney Harbor, Australia. This property was very clean, well kept and elegant. The staff were very friendly and helpful, and totally unobtrusive. The room was excellent, with a phenomenal view across the river....

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Helpful?
Thank Z2527OGdavidw
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Z2527OGdavidw, Thank you for choosing Shangri-La hotel as your home away from home in Harbin. We are glad to know that you had a good time with us. It is our honor to be of service to you, and we look forward to welcoming you back in the near future.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
A best business hotel in Harbin. It boasts a picturesque window view of the Songhua River. It is a 15-minute drive from an over-a-century Central Street featuring the Continental architecture, and from the Sun Island rated as a National 5-A Tourist Attraction. It is a 45-munite ride from the city’s international airport and 20 minutes from the railway station.The Hotel has 404 rooms with a spectacular view out of the river-facing windows, especially in icy and snowy winters. The rooms are finely decorated and fully equipped with free broadband internet access. The rooms are extremely clean and well maintained. The Hotel is well-known for its market-leading cuisines in its Chinese and Western restaurants. The Chinese restaurant serves Cantonese and local foods. The Coffee Garden caters international buffets, à la cart foods and beverages. In-room dining runs 24 hours. A vegetarian menu is available in all the outlets. Singing is performed in the Lobby Lounge every night. The hotel is really proud of its unparalleled catering services as well as its excellent banquet and conference facilities in the city. The hotel has a health and fitness centre, a business centre and a sundry shop. It also provides services like massage, air ticketing, laundry and limousine transport and parking. A waterfront park which stretches about 2-km is a few steps from the hotel. There you can enjoy a pleasant walk as well as a morning workout. An internationally acclaimed brand, professional service and hospitality philosophy will be an assurance of a high-end business traveler. ... more   less 

Additional Information about Shangri-La Hotel Harbin

Address: No.555 Youyi Road, Daoli District, Harbin 150018, China
Region: China > Heilongjiang > Harbin
Price Range: $234 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Harbin 4.5*
Number of rooms: 404
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Priceline, Ctrip TA, Travelocity and Agoda so you can book your Shangri-La Hotel Harbin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Harbin
Shangri La Harbin
Hotel Style:
#1 Luxury Hotel in Harbin
#8 Best Value Hotel in Harbin
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Harbin staff and other travellers.
2 questions
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Questions? Get answers from Shangri-La Hotel Harbin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room facing Songhua River.”
 of 5 bubbles TravelingPolarBear, 7 Jan 2017 | Read review
“request a non smoking room”
 of 5 bubbles speedskater21, 3 Jan 2017 | Read review
“Be prepared that if you select a Club Floor room, book your space early especially in the evening”
 of 5 bubbles SQ380JC, 20 Dec 2016 | Read review
“river view”
 of 5 bubbles 204sparshg, 3 Sep 2016 | Read review
“A chose a high floor for a quiet stay.”
 of 5 bubbles Z2527OGdavidw, 22 Aug 2016 | Read review
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