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Mandarin Oriental, Sanya

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#2 of 1,289 Hotels in Sanya
Certificate of Excellence
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Mandarin Oriental, Sanya
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834 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Sanya
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Showing 319: English reviews
London, England, United Kingdom
Reviewed 13 October 2016 via mobile

Great experience with all the staff on site, friendly and helpful although they can barely speak English. Had problems with the phone provided in the room upon arrival. Called the front desk and was put through to the GM. We have been told that the technician was off so they could only fix it the next day. Complained a bit...

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Helpful?
Thank Eggpain
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear Eggpain, Thank you for taking the time to share your comments and valuable feedback following your recent stay at Mandarin Oriental, Sanya. I was most concerned to learn of your disappointment and that we failed to meet your expectations in terms of the hotel environment and product delivery, for which please accept my most sincere apologies. Needless to say,...

Reviewed 10 October 2016

We highly recommend this beautiful resort. Every time we come it feels like home. This is the only resort we visited already many times We always spend very relaxing and memorable days at the Mandarin Oriental. The staff takes extremely well care of us,. They are always very polite and helpful. We enjoyed our Lunches at Mi Mian. One of...

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Helpful?
Thank Julia H
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear Julia H, It was a pleasure to welcome you and your family back to Mandarin Oriental, Sanya and thank you for taking time to post such positive comments on TripAdvisor. I have shared your feedback with the entire team who are delighted you have such fond memories of your recent stay. I hope we may look forward to welcoming...

Beijing, China
Reviewed 8 October 2016

I've stayed in a few places and some luxury hotels - but the MO Sanya beats anything I've visited before. The staff is not well but perfectly trained. I have never met such an attentive team of hosts before. The MO advertises various celebrities as their "fans" - well, they just won another fan, even though I am not famous....

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Thank janbeijing
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear janbeijing, Thank you for taking the time to post your delightful review on TripAdvisor; needless to say we are all thrilled you enjoyed your stay at Mandarin Oriental, Sanya and took away such fond memories. In the meantime, we look forward to welcoming you back to your holiday home overlooking the crystal clear waters of Coral Bay whenever your...

Reviewed 26 September 2016

The room was spacious, with private bath at the balcony! The sea-view was magnificent and the best thing is, the hotel got its own private beach! it's always good to get some privacy and it's lovely that we can stay away from the crowd from the city!

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Helpful?
Thank Vivian L
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear Vivian L, Thank you for taking time to post such as complimentary and charming review on TripAdvisor; needless to say the entire time is delighted you appreciated the unique natural and tranquil environment of the resort and took away fond memories of your stay. I hope we may look forward to welcoming you back to Mandarin Oriental, Sanya whenever...

Bangkok, Thailand
Reviewed 16 September 2016

Thank you for lovely accommodation. The staffs are very nice. Hotel hospitality is truly appreciated. There is speciak way of making me feel like friend. This place is serene and quiet. Look forward to more stay. Perfect!!!

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Helpful?
Thank toy_sa_ree
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear toy_sa_ree, Thank you for your compliments which I have shared with all our colleagues, who are thrilled that you took away such fond memories of your recent stay. Needless to say, I hope we may look forward to welcoming you back to Mandarin Oriental, Sanya when you next visit China and please do not hesitate to contact me directly...

Malaysia
Reviewed 15 September 2016

It really was a great place to relax, staff are wonderful and very much willing to go all the way to please the guest, Sunset Bar was lovely and the food in the Chinese restaurant was delicious... Can't wait to return!

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Thank durianmt
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear durianmt, We are delighted you enjoyed your recently stay at Mandarin Oriental, Sanya thank you for posting your kind and thoughtful comments on TripAdvisor, which I have shared with the entire team. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. Nicole Li Director of Communications

Geneva
Reviewed 13 September 2016

Had a fabulous stay at the resort earlier this year and just had time to write the review. I stayed at Villa 10, and it was simply spectacular. The villa has 2 bedrooms, master bedroom upstairs and a twin bedroom downstairs with direct pool access. This was perfect for my little girls who loved swimming in the pool. The food...

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Thank amazingtripsasia
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear amazingthripsasia, Thank you for your charming review and helpful travel advice; we are delighted you enjoyed your recent stay and that our colleagues helped ensure you took away food memories of your holiday. We all look forward to welcoming you back to your holiday home overlooking the crystal clear waters of Coral Bay in the not too distant future....

Reviewed 2 September 2016

Comparing this resort to the top ones in Hawaii. Personally I thought Sanya itself was nice, but definitely not close to the beauty and weather of Hawaii (super warm in Sanya in the summer). But the MO is another story. Great food - the Pavilion restaurant makes excellent chicken rice, Italian food and burgers. Breakfast is a dream - you'll...

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Helpful?
Thank Thomas C
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear Thomas C, Thank you for your warm review and kind comments which I have shared with the entire team and will no doubt encourage them to continue to make every effort to ensure all our guests take away positive memories of their stay. I hope we may look forward to welcoming you back to Mandarin Oriental, Sanya when you...

London, United Kingdom
Reviewed 28 August 2016

Care from the staff is incredible. Personal and professional. The pool was beautiful. Food excellent. Rooms clean with great views. The resort is very special. Real oasis and secret hideaway in elegance and excellence.

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Thank Travelingtiger2016
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Travelingtiger2016, I was delighted to read your charming and thoughtful review and thank you for taking time to share your impressions on TripAdvisor. The entire team were thrilled to learn you and your family thoroughly enjoyed your stay at Mandarin Oriental, Sanya. I hope we have occasion to welcome you back to the resort when you are next holidaying in...

Dusseldorf, Germany
Reviewed 16 August 2016 via mobile

The Mandarin Oriental is located at a beautifull beach at Sanya. It is app 30 minutes away from the Airport. The hotel is offering villas and rooms. The size of the area gives you great privacy. Prices are pretty much at Hongkong level which is only a 1.5 hrs flight away. The SPA is really good and the gym is...

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Helpful?
Thank DWGermany
MOSanya, Director of Communications at Mandarin Oriental, Sanya, responded to this review

Dear DWGermany, Thank you for taking the time to post such as thoughtful and comprehensive review on TripAdvisor following your recent stay with us. I have shared your kind comments with Sonja, Carles and the team, who are thrilled you had such an enjoyable holiday. We may look forward to welcoming you back to Sanya and Mandarin Oriental, whenever you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Enjoying the privacy of a secluded 1.2 Km nationally protected coral bay and nestled amongst lush tropical flora, Mandarin Oriental, Sanya is an exclusive retreat where nature is celebrated and tranquillity is assured. The luxury resort features a series of private low rise and villa accommodation with ocean and tropical garden views, innovative restaurants and bars, recreational facilities for both adults and children, a blissful Spa Village and distinctive indoor and outdoor conference and banqueting facilities. Located just 20 minutes from Sanya International Airport, the luxury resort provides convenient access to all of the area's major tourist attractions. ... more   less 

Additional Information about Mandarin Oriental, Sanya

Address: No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
Region: China > Hainan > Sanya > Hedong
Price Range: $328 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Sanya 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Mandarin Oriental, Sanya Hotel Sanya
Mandarin Oriental Hotel Sanya
Hotel Style:
#1 Family Hotel in Sanya
#1 Romantic Hotel in Sanya
#1 Business Hotel in Sanya
#2 On the Beach Hotel in Sanya
#2 Luxury Hotel in Sanya
#2 Spa Hotel in Sanya
#47 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Sanya staff and other travellers.
5 questions
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Questions? Get answers from Mandarin Oriental, Sanya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the ocean view it is worth it. ”
 of 5 bubbles 722liyar, 21 Nov 2016 | Read review
“Go for the villas with private plunge pool.”
  • Private plunge pool of villa
  • Plenty of room in the villa
  • Lush and spacious bath
 of 5 bubbles DianeP64, 7 Nov 2016 | Read review
“ask for sea view room”
 of 5 bubbles 286vivianl, 26 Sep 2016 | Read review
“Villa 10 offers lots of privacy and is just gorgeous, outdoor shower a plus!”
 of 5 bubbles amazingtripsasia, 12 Sep 2016 | Read review
“Rooms close to the beach.”
 of 5 bubbles SHCHJe, 20 Jul 2016 | Read review
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