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Sheraton Sanya Resort

Booking.comUSD 116*
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#22 of 1,327 Hotels in Sanya
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 166*
USD 116*
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USD 119*
USD 119*
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Sheraton Sanya Resort
Sheraton Sanya Resort
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1,859 Reviews from our TripAdvisor Community

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Showing 150: English reviews
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Reviewed 2 days ago NEWvia mobile

The hotel is relatively old but clean. Most of the staffs are really helpful, besides the front desk lady who got a really bad manner during the check in. They have a Chinese restaurant where selling a really good seafood platter with reasonable price. (I'm too afraid of ordering seafood in the local restaurant, since it's all listed as market...

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Helpful?
Thank Michelle C
Nebraska
Reviewed 1 week ago

I had a great and relaxed time staying here. I was impressed by the lawns and gardens in the hotel, they are definitely the best in the area. The staffs are quite helpful and friendly too. Though the facilities seems a little bit old , they are well maintained and clean. Our room is spacious and has a nice ocean...

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Helpful?
Thank lyt900605
SheratonSanya, 公关经理 at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment. We are inspired by your compliments to our lawns and gardens,our friendly staff, the room sea view of our resort, and especially glad to hear that you love our beach bar (It’s unique in Yalong Bay), which give us great encouragement. We are looking...

Reviewed 3 weeks ago via mobile

Overall I had a really good experience here at sanya, the service was nice, and the view is absolutely the best. Love it, hopefully I can come back with my family for vacation. 总体而言,是很好的体验,酒店非常漂亮,服务也很周到,安排的很得当,下次希望和家人一同前往。是一个度假的很好的选择。

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Helpful?
Thank Qiutong F
SheratonSanya, 公关经理 at Sheraton Sanya Resort, responded to this review

Dear Qiutong, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. We thank you for your compliments regards to hotel environment, service and what you mentioned have been shared to our management team. We believe this will encourage us on keep the consistent service standard at all time. Thank you again and we are looking...

Grande-Riviere, France
Reviewed 3 weeks ago

Only one staff in the hall speaks in english and he seems too busy to help us. It's a huge hotel and lack of management. Beach is not clean, neither the breakfast restaurant. Each morning it's a war. You barely got a dirty place others just left, you need to wait a long time to get a fork. As there...

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Helpful?
Thank qidikizzy
SheratonSanya, 经理 at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and share with us your valuable comments. We sincerely apologize for the unsatisfied experience that you had during your stay with us, we have also noticed what you mentioned about the lack of English speaker staff in our Resort, especially the service that you encountered during the Chinese New Year period....

New York City, New York
Reviewed 4 April 2017

Sanya may not be the place for me. I am a water baby and the ocean is too polluted to swim in. They did have a lot of pools. It is hard to find healthy food. Overall the staff was fairly rude and the men would look me up and down (I am a tall blonde woman). It was not...

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Helpful?
Thank nicole h
SheratonSanya, 公关经理 at Sheraton Sanya Resort, responded to this review

Dear Nicole, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. We would like to thanks your experience shared to us regards to traveling in Sanya. Regarding to the aspects you are unsatisfied with, trust us we are working on it for future improvement, meanwhile We've also noticed you mentioned about our hotel staff, we...

Taipei, Taiwan
Reviewed 16 March 2017 via mobile

Alright I'm going to attempt to phrase my review in a way that doesn't make me sound to anti-China. Let me first say this, if you think you're getting the "Hawaii of the East" by coming to Sanya or anywhere on Hainan, you are going to be hugely disappointed! Sanya is nothing but a huge let down. Like China, there...

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Helpful?
Thank Michael S
SheratonSanya, 公关经理 at Sheraton Sanya Resort, responded to this review

Dear guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments.we also would like to thanks your experience shared to us regards to traveling in China. Regarding to the aspects you are unsatisfied with, trust us we are working on it for future improvement, meanwhile We've also noticed you mentioned about our hotel staff, we...

Shanghai, China
Reviewed 12 March 2017 via mobile

Visited after my significant other couldn't get a sun facing room at another resort. This resort is a little dated compared to its competition and lacks the impressive swimming pool and facilities of other venues but it does have beautiful gardens and lawns. The staff are very friendly and there seems a number of English speaking employees. The room was...

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Helpful?
Thank Russell B
SheratonSanya, 公关经理 at Sheraton Sanya Resort, responded to this review

Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments.we thank you for your compliments on our restaurant ,garden and our lawns. We have shared all these compliments to our Management Team and we believe this could help us on keeping the consistent service standard. We have varieties of five swimming pools are available for guest...

Reviewed 19 January 2017 via mobile

One of the best hotels in the area. Although it needs renovation, it's still great. The rooms are spacious with nice views, many types of swimming pools in an amazing garden, the best beach bar in the whole area, huge open lobby with the view and live music. They also organize diners on the sand by the sea, which is...

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Helpful?
Thank Katerina S
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comment. We are inspired by your compliments to the room, the pools and the garden of our resort, and especially glad to hear that you love our beach bar and diners on the sand (It’s unique in Yalong Bay), which give us great encouragement. We...

La rochelle
Reviewed 15 January 2017

It is my 3rd stay in the Sheraton Yalong Bay. Year after year the topical gardens are more and more fantastic and well maintained. Definitely the best in the area as I can know. The breakfast is awesome. But it is urgent to renew the furniture in the bed room which is oldish and even trash. Noting worth a Sheraton!

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Helpful?
Thank Desvergnes
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thanks for your constant trust to Sheraton Sanya Resort and sharing with us your valuable comment. We are inspired by your compliments to our garden and our breakfast! and also glad to hear that you thought this stay is worthwhile! At the same time, please rest assured that we have shared your concerns about the furniture in bed...

Shanghai Region, China
Reviewed 5 December 2016 via mobile

For more than ten years, the Sheraton Sanya has been one of my choices at Yalong Bay in the South of Hainan Island. First, because it truly recognises my SPG status (thank you for the upgrade to oceanview suite), second because of its amazing beach and pools and third because of its location opposite of the golf course right next...

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Helpful?
Thank DrGRO
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guests, Thank you for choosing Sheraton Sanya Resort again and taking your time to provide this review. We are glad to hear your compliments to our beach, pools, and the location as well. Meanwhile, please rest assured that we have shared your concerns about the service quality and staff’s communication in English with related department. At the same time,...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
“The Official Resort of Miss World” for three consecutive years, the beachfront Sheraton Sanya Resort in the Yalong Bay National Resort District overlooks white beaches and inviting tropical gardens. Known as the “Hawaii of China”, Hainan Island is a paradise for creating memories. ... more   less 

Additional Information about Sheraton Sanya Resort

Address: Yalong Bay National Resort District, Sanya 572000, China
Region: China > Hainan > Sanya
Price Range: $146 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Sanya Resort 4.5*
Number of rooms: 511
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Expedia, Travelocity, Priceline, Booking.com, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Sheraton Sanya Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Sanya Hotel Sanya
Sanya Sheraton
Hotel Style:
#4 Business Hotel in Sanya
#9 Top resorts Hotel in Sanya
#10 Romantic Hotel in Sanya
#20 Spa Hotel in Sanya
#21 On the Beach Hotel in Sanya
#21 Luxury Hotel in Sanya
#48 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Sanya Resort staff and other travellers.
6 questions
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Questions? Get answers from Sheraton Sanya Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Order for a laguna view room. You will feel being in a Hollywood adventure movie...”
  • Furniture from cheap 70's second hand shop?
  • Sheraton furniture? There is something wrong....
Desvergnes, 14 Jan 2017 | Read review
“The 2nd floor is actually the lobby floor so ask for at least 4th floor or higher as the trees are pretty tall.”
BryanHuangPFS, 4 Nov 2016 | Read review
“ocean view is a must”
EDNG333, 28 Sep 2016 | Read review
“Rooms with pool view and the Golf course view”
sweeksk, 9 Apr 2016 | Read review
“get a ocean view room for a spectacular view”
TopGun1995, 22 Mar 2016 | Read review
5 of 5
Booking.com
USD 116* /night
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Hotels.comUSD 119
Hotwire.comUSD 119
HotelQuicklyUSD 166
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Prices are for 1 room, 2 adults
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