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Renaissance Sanya Resort & Spa

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#12 of 1,328 Hotels in Sanya
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Renaissance Sanya Resort & Spa
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556 Reviews from our TripAdvisor Community

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Showing 300: English reviews
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Beijing, China
Reviewed 1 week ago via mobile

We visited this property when it first opened and sadly in the last 5 years it has aged considerably. Staff are great and try very hard with limited english to please and understand. Sadly the property was let down by a dirty lagoon pool. Beach is lovely but swimming is a no no. Loads of jellyfish and seaweed. Checkin to...

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Helpful?
Thank KBBSydney
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. KBBSydney We appreciate the time you have taken to share your experience at the resort. We sincerely apologize if we have failed to meet your expectations. We have embarked on a refreshment program on the resort since late 2016, however we certainly still have many areas that require attention. Thank you for the kind feedback on the staff...

British Columbia, Canada
Reviewed 3 weeks ago

There were good and bad reviews about this hotel in the internet. But when I arrived, it went beyond my expectation. The hotel is in Haitang Bay, a new resort area that is less crowded than other bays. Breakfast has lots food choices. I stayed in two hotels in Sanya, Renaissance was one and the other was Mangrove Tree Resort...

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Helpful?
Thank bcbc2013
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. bcbc2013 Thank you for taking the time to share your experience of staying at our resort. We are glad that you enjoyed it and we truly appreciate the generous feedback that you have given, which will certainly delight our ambassadors and encourage them to continuously improve the service & products in the resort. Please do let me know...

Hong Kong, China
Reviewed 5 weeks ago

China is never the first place on my list for a quiet getaway. But I was pleasantly surprised by the Renaissance in Sanya. We stayed for 2 nights over a weekend in March - check-in was swift but the rooms were slightly on the worn side. The room was damp and musky which prompted our balcony doors to be opened....

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Helpful?
1Thank ndearman10
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. Nickdearman We appreciate the time you have taken to share your experience at the resort. Thank you for the compliments to our ambassadors, they will certainly be delighted that they were able to take care of you. However, we sincerely apologize if we have failed to meet your expectations on the facilities. We are currently in the midst...

Ann Arbor, Michigan
Reviewed 2 March 2017

Some things are great about the hotel - wifi blazing fast, breakfast buffet quality, good Chinese and Western style catering, huge rooms, enormous and impressive pool, managed a small business group meeting well, some of the staff are friendly and helpful. Overall, for a 5 star hotel, it could do (much) better - room and bathroom I was in needed...

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Helpful?
Thank JJB48103
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. JJB48103 Thank you for taking the time to share your experience and appreciate the generous compliments on our ambassadors, which they certainly will cherish. However, we sincerely apologize if we did not meet your expectations. We are currently refreshing the rooms that started 6+ months ago and will be completed by the end of 2018. We acknowledge the...

Reviewed 28 February 2017 via mobile

I was in Sanya business meeting for 3 days and chosen the Renaissance. Upon arrival the hotel, I received a very warm welcome by the staff and speedy check in process. Room is spacious, clean and I got the free upgrade to a higher floor. First night I did order the Hainan chicken rice and this is the best I...

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Helpful?
1Thank Ycleee
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. Ycleee We are truly grateful for the compliments and appreciate the time you have taken to share your experience. This certainly would encouraged ambassadors to continuously strive for better. I will also share your compliment to Angela personally, which Im sure she would appreciate. Thank you for choosing our resort and please feel free to contact me directly...

Singapore, Singapore
Reviewed 27 February 2017

Stayed for 3 nights and had a great experience. The staff was very attentive and forth coming. Also the room was great - spacious and with a nice view of the ocean. It is a great place to good to relax and have a conference. I bit far from the airport, but manageable (45 min). Sometimes our meeting room smelled...

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Helpful?
1Thank Micmey70
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. Micmey70 We appreciate the time you have taken to share your experience. Thank you for the complements, which we certainly will share with the team and motivate them to do even better in the future. In addition, we apologize if the the meeting room failed to meet your expectation, we will ensure that the rooms are refresh to...

Hong Kong, China
Reviewed 10 February 2017

We stayed at the Renaissance Sanya for five nights during the Chinese New Year holiday period. We had mentally prepared ourselves to be in a zoo given the number of families and vacationers during this period, but Renaissance did a decent job of taking care of its guests. Yes everything is excessively expensive and there's little choice but buffet during...

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Helpful?
Thank KevinJJJ
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. Kevin JJJ Thank you for taking the time to share with us your experience at The Renaissance Sanya Resort & Spa. We appreciate your compliment on our ambassadors, which they surely appreciate. However, we also appreciate your honest feedback on areas that we certainly can improve and currently working on. We have commenced a few months ago refreshing...

Canada
Reviewed 3 February 2017 via mobile

I visited Sanya from Canada and occasionally had breakfast with my family during I stayed at another hotel, I have few thoughts to share. First, the varieties of the chooses of the food were very much appreciated, however, it was extremely difficult to analyze where they were located. Second, the wasted food is extremely too much. Third, the image of...

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Helpful?
Thank jessicatrip2017
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Ms. Jessicatrip2017 Thank you for choosing our resort on Haitang Bay for your holiday. We appreciate the time you have taken to share with your experience with us. We sincerely apologize if we have failed to exceed your expectations. We will do our best to improve on your feedback to our general manager. In the meantime, please feel free...

Reviewed 13 January 2017

My holiday was amazing and felt so relaxed after I came back to Beijing. The only thing there is the breakfast isn't like normally in Renassaince; its a LOT of Chinese food and western food/juices/bread isn't that good. The biggest problem was that they say in the internet that there will be 30min yoga every morning or you can ask...

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Helpful?
Thank Marita A
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Ms. Marita A We appreciate the time you have taken to share with us your holiday experience at the resort. We sincerely apologize that we did not exceed your expectation. We acknowledge that the breakfast food quality requires work, which have and still are working on the improvements with culinary. As for English speakers, We also working on that....

Hong Kong, China
Reviewed 9 January 2017

This is my second time to stay in this hotel. Since I had great experience for my first time stay, I choose this hotel again for this year. The general facilities for the hotel are about the same as two year before. The staff are very friendly and helpful. They always offer help and smile, from the reception to the...

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Helpful?
Thank deniskan
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. Deniskan We appreciate the time you have taken to share your experience at the resort. We sincerely apologized that we failed to exceed your expectation. What you experienced certainly was not acceptable. We embarked on refreshing the rooms a few months ago as well as driving cleanliness on a daily basis, however we still have a long way...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Discover Renaissance Sanya Resort & Spa, a Marriott lifestyle brand. Explore the spectacular tropical landscaping and pristine beaches with incredible sunsets. Relax and rejuvenate at our exquisite resort & spa located at Haitang Bay on the South China Sea, where Guest rooms offer a choice of breathtaking ocean or equally stunning mountain views. Enjoy the various culinary delights within the resort. Red Star offers international cuisine and evening seafood & BBQ Buffet, where during the winter, the hot pot selection is also available. Star Anise offers Cantonese cuisine complimented by selection of cuisines from various parts of China. While Starfish Market presents Grill & BBQ selection during the weekend & public holidays. For those seeking a venue to chill out before & after dinner. Visit the Lounge at the Lobby with Live music daily from 2130 (Except Sunday) or share your musical talent at R-Place, our sports bar with Karaoke rooms. To rejuvenate your body and spirit, visit our Quan Spa featuring massages and treatments. Other amenities include the fitness centre, kids' pool with slide, R-kids' club with many recreational activities including bowling alleys. Not forgetting our huge swimming pools, where you can always find a quiet spot to relax. Our event facilities feature an exquisite grand ballroom that accommodates 900+ dinner guests and the lawn for 300+ dinner guests. Renaissance Sanya Resort & Spa has the advantage of accessible beach to swim in Haitang Bay. It is only 15 minutes drive to the World's largest duty free mall at the bay by our complimentary shuttle bus and 45 minutes drive directly to the airport, MARRIOTT REWARDS MEMBERS get extensive discounts & benefits in the restaurants & bars, recreation and spa. All members can enjoy happy hour drinks at the Lounge, R-Place and selected meal periods. ... more   less 

Additional Information about Renaissance Sanya Resort & Spa

Address: No.1 Yezhou Road, Haitang Bay (Tufu Exit), Sanya 572000, China
Region: China > Hainan > Sanya
Price Range: $106 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Renaissance Sanya Resort & Spa 5*
Number of rooms: 508
Reservation Options:
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Also Known As:
Renaissance Sanya Resort And Spa
Renaissance Sanya Hotel Sanya
Hotel Style:
#4 Top resorts Hotel in Sanya
#5 Family Hotel in Sanya
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#9 Best Value Hotel in Sanya
#11 Spa Hotel in Sanya
#12 Luxury Hotel in Sanya
#12 On the Beach Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Sanya Resort & Spa staff and other travellers.
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Singapore, Singapore
9 months ago

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Questions? Get answers from Renaissance Sanya Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors, better views!”
ndearman10, 19 Mar 2017 | Read review
“Choose room nearer to lobby. A bit of walking distance to the last lobby.”
  • Pool Area
  • View from room at tower 4
  • 2 single bed room
  • Damage chair in the room
  • Rooms at opposite tower
Richielong, 7 Jan 2017 | Read review
“Ask for a room on the top floor - amazing sea view!”
DavidIppersiel, 24 Nov 2016 | Read review
“Opt for Seaview Room Block C & D is the best view . Pay the difference it is worth it!”
  • magnificent sea view
selinat2016, 2 Nov 2016 | Read review
“Corner rooms are the biggest ones.”
francisduboisd, 12 Oct 2016 | Read review
5 of 5