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Wyndham Grand Shenzhen
No.2009 Caitian Road, Futian District, Shenzhen China
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Avg. AU$210 /night, 12/12 - 12/13
AU$239
per night
AU$205
per night
AU$171
per night
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5.0
#20 of 1,544 hotels in ShenzhenLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Wyndham Grand Shenzhen is well known for its convenient CBD location, which is nearby the Shenzhen International Convention and Exhibition Center in the Central Business District of Shenzhen. The hotel is right next to the metro of Gangxia Station, which is direct metro access to key borders such as Futian and Luohu Checkpoint. It takes only 15 minutes to Hongkong by high-speed rail directly, also 10 minutes to Huanggang Port, 40 minutes to Shenzhen International Airport and 90 minutes to Hong Kong International Airport by car. There are 273 well-appointed rooms with Chinese and Western dining options, a lobby lounge plus the outdoor garden is designed to provide a relax business environment in this hustle and bustle city of Shenzhen.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Fitness / spa changing rooms
Hot bath
Indoor pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Doorperson
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Great View
Languages Spoken
Chinese
Location
No.2009 Caitian Road, Futian District, Shenzhen China
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
Shenzhen Airport
28.8 km•
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Hong Kong Intl Airport
29.5 km•
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Gangxia
2 min•Shenzen Metro
Rental Cars
53 Restaurants
within 1 kilometer
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Detailed Reviews
温德姆酒店位置优越，交通便利，地铁站出门就走到了。酒店设施齐全，房间布局合理，干净整洁，住的很舒服，夜景非常好看。
前台人员服务都很好，特别是Johnson很主动，热情。酒店的早餐也很不错，品种丰富，选择多，性价比很高，下次去深圳会再次入住！！！
The Wyndham Hotel is conveniently located just outside the subway station. The hotel is well equipped,the room layout is reasonable, clean and tidy, the stay is very comfortable, the night view is very beautiful.
The front desk staff was very helpful, especially Johnson,who was very active and enthusiastic. The hotel breakfast is also very good, rich variety, many choices,
cost-effective, next time to Shenzhen will stay again!!
前台人员服务都很好，特别是Johnson很主动，热情。酒店的早餐也很不错，品种丰富，选择多，性价比很高，下次去深圳会再次入住！！！
The Wyndham Hotel is conveniently located just outside the subway station. The hotel is well equipped,the room layout is reasonable, clean and tidy, the stay is very comfortable, the night view is very beautiful.
The front desk staff was very helpful, especially Johnson,who was very active and enthusiastic. The hotel breakfast is also very good, rich variety, many choices,
cost-effective, next time to Shenzhen will stay again!!
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Located on a busy street, with almost no territory. But 50 meters from the metro station, and a couple of blocks from the center, where endless shopping centers, skyscrapers and everything else begin.
The lobby is quite cramped and the staff speaks little English - like almost everywhere else in China.
The room layouts are unusual, at least I had a room with a huge bathroom overlooking the city from above. Bed, soundproofing, climate control - everything is in order.
Breakfast is not very varied. It seems like there are a lot of dishes, but almost nothing to take. A couple of Asian cuisine specialties (dumplings, noodles) and almost nothing from European cuisine (except maybe a couple of types of eggs). But very tasty tea in teapots.
There is a terrible restaurant for dinner on the third floor, but it is rented, so the hotel only gets half a minus point.
A separate joke is the numbering of floors in elevators. Each panel is different, some from bottom to top in columns, some from top to bottom in rows, and some from left to right.
The lobby is quite cramped and the staff speaks little English - like almost everywhere else in China.
The room layouts are unusual, at least I had a room with a huge bathroom overlooking the city from above. Bed, soundproofing, climate control - everything is in order.
Breakfast is not very varied. It seems like there are a lot of dishes, but almost nothing to take. A couple of Asian cuisine specialties (dumplings, noodles) and almost nothing from European cuisine (except maybe a couple of types of eggs). But very tasty tea in teapots.
There is a terrible restaurant for dinner on the third floor, but it is rented, so the hotel only gets half a minus point.
A separate joke is the numbering of floors in elevators. Each panel is different, some from bottom to top in columns, some from top to bottom in rows, and some from left to right.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a wonderful stay at the Wyndham Grand in Shenzhen. This is a great business hotel located centrally in the city, and close to the business district. The staff is very professional and can help you navigate Shenzhen, with taxis, and subway, or walking. If you need anything, just ask for William Deng, he is a 5-star experienced professional in the hotel industry.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Walk to the nearby Avenue One mall for great food and bars.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A very bad experience after our stay. After housekeeping thrown out/or taken away our toiletries.
-Issue no1) Entering room without permission when DND was activated and neither was the housekeeping light activated. So entering the room without permission is a violation of the guests personal space & personal security.
-Issue no2) Housekeeping taking/throwing away personal items which was clearly left on the vanity and not in the waste bin. Even if we asked for housekeeping to clean there should be no way that they can decide on what items to take away, at the most they should only empty the waste bins and put other items nearly aside. How can they determine what is waste, so hence we cannot exclude the fact that items may have been taken for personal benefit/use.
The next day the staff at the front desk Savana Chu was not helpful in anyway about our loss and insisted she would not pass on the GM details or complaints department for me to file a complaint. She also gave us a fake telephone number to call!
So I hope the GM can see this post & get back to me for a more professional & sincere apology/compensation of some sort.
As this not only violated the number one rule of hospitality which is guest security as this can also be deemed as a criminal act by some.
I hope the reaction from the Wyndham hotel group will be more favourable when they read this post than what was shown by the front desk staff on handling this situation.
-Issue no1) Entering room without permission when DND was activated and neither was the housekeeping light activated. So entering the room without permission is a violation of the guests personal space & personal security.
-Issue no2) Housekeeping taking/throwing away personal items which was clearly left on the vanity and not in the waste bin. Even if we asked for housekeeping to clean there should be no way that they can decide on what items to take away, at the most they should only empty the waste bins and put other items nearly aside. How can they determine what is waste, so hence we cannot exclude the fact that items may have been taken for personal benefit/use.
The next day the staff at the front desk Savana Chu was not helpful in anyway about our loss and insisted she would not pass on the GM details or complaints department for me to file a complaint. She also gave us a fake telephone number to call!
So I hope the GM can see this post & get back to me for a more professional & sincere apology/compensation of some sort.
As this not only violated the number one rule of hospitality which is guest security as this can also be deemed as a criminal act by some.
I hope the reaction from the Wyndham hotel group will be more favourable when they read this post than what was shown by the front desk staff on handling this situation.
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Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at the Wyndham for 3 nights and the rooms are really nice (clean, big, high ceiling, nice bathtub, comfy bed), but wifi didn't work at all. The concierge said it is because of China Internet restrictions, but my cell phone data (HK/China SIM card) was working well while the wifi was really slow (slower than in the '90s). As I need a good wifi connection for work and private stuff I will not go there anymore.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I came and stayed here on for a short business trip. This is a great location in the Futian area. If you need to be in Shenzhen for meetings in Futian then this is a very central location in the busiest business district. Most of the well known commercial and financial office towers are within a 10 minute commute. There are plenty of office space, coffee shops and restaurants for your networking needs. I stayed on the top floor on the 35th and the view is very nice from the room. Rooms are spacious with a small working desk.
There are some small improvements needed here though. One or more of the pillows has an unpleasant smell. The TV was a bit too small relatively to the size of the room. The mat you put in front of the shower door is not useful when you step out of the shower as there is not enough clearance and the mat would be pushed away as you open the door. If you order any delivery service, (which is quite common in China) expect to have a long wait if you expect delivery to your door during peak times as there seems to be only one delivery robot and it is extremely slow. (It is not allowed for your delivery guy to head up into the guest floors.) The elevators (even though there are 6 of them) seem to operate very slowly which doesn't help.
I didn't attend or use any of the restaurants or facilities so I cannot recommend or comment on those personally. I have heard that the restaurants here (both the Chinese and Japansese teppanyaki) are very decent.
There are some small improvements needed here though. One or more of the pillows has an unpleasant smell. The TV was a bit too small relatively to the size of the room. The mat you put in front of the shower door is not useful when you step out of the shower as there is not enough clearance and the mat would be pushed away as you open the door. If you order any delivery service, (which is quite common in China) expect to have a long wait if you expect delivery to your door during peak times as there seems to be only one delivery robot and it is extremely slow. (It is not allowed for your delivery guy to head up into the guest floors.) The elevators (even though there are 6 of them) seem to operate very slowly which doesn't help.
I didn't attend or use any of the restaurants or facilities so I cannot recommend or comment on those personally. I have heard that the restaurants here (both the Chinese and Japansese teppanyaki) are very decent.
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Date of stay: August 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Love the size of the room. It was spacious. The bed and pillows we’re comfortable. The bathroom is big and equipped with a bathtub. The receptionist recommended me to a restaurant row nearby the hotel and we ate at Pho Doen, it was delicious and aesthetically pleasing. The bellboy was so nice and helped us to carry our luggage up to the taxi trunk. It took us about 10 mins drive to Futian Port
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Date of stay: March 2024Trip type: Travelled with friends
Room Tip: Ask for the hotel name card to show to the taxi driver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Convenient hotel next to Line 2/ Line 10 Gangxia station. Exit D. From shekou port is 50mins away. Room bed is comfortable but pillow can be better. Toilet flushing has some issue, and always creating noise. Housekeeping tidy my room and cleared away my small facial tubes:(
Breakfast is not fancy. Advise u to skip the hotel breakfast and go out explore the local yum cha or cafe brunch.
Breakfast is not fancy. Advise u to skip the hotel breakfast and go out explore the local yum cha or cafe brunch.
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Date of stay: January 2023Trip type: Travelled with friends
Room Tip: U need wechat pay or alipay if u want to travel the metro. Bring hk octopus card. They dont have...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M G, 其他 at Wyndham Grand Shenzhen
Responded 17 Aug 2023
Dear guest, we appreciate you letting us know about your stay through your review, The hotel is always committed to providing guests with a high standard of service, so that guests feel warm. We apologize for the problem you have raised. The hotel has organized relevant departments to solve the problem you mentioned and make improvements. Hope to provide you with more satisfactory service next time! Have a good life! Wyndham Grand Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The posted check-in time was 2pm, but I was able to checked into my room by 2:40 pm after almost an hour waiting, sitting on the sofa in the lobby. During the hour waiting, enquire the reception at least 3 times whether my room is ready and first two times they said still preparing. The room itself was spacious, clean and comfy bed. No wifi connection.
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Review collected in partnership with this hotel
Date of stay: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My first stay here for business whilst in Shenzhen. Very comfortable rooms and great views over the city. Attentive and accommodating staff. Good location withing a cheap taxi ride of most places. Will always stay here moving forward whilst in the area on biz
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM1062, Executive Secretary at Wyndham Grand Shenzhen
Responded 19 Jan 2020
Dear guest， Thanks for taking the time to tell us about your experience at Wyndham Grand Shenzhen. It is always a pleasure to receive positive feedback from guests. We are encouraged for your comments on our rooms and staffs and will try harder to provide guests with more satisfying services. Have a nice trip in China and Happy New Year O(∩_∩)O. Look forward to your next delightful stay with us~
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello! I recently stayed at this hotel and have stayed in this area a few times for work. My company's office is just across the street from Coco Park. When I stayed at the Wyndham Grand Shenzhen, I would walk to the office each day via the Link City underground mall, which connects the subway to area buildings with a number of restaurants, shops, etc. It took me about 20 to 25 minutes to walk there each day, depending on how fast I was walking and how crowded the area was. It's super easy! Or you can hop on the subway stop right there and I think it's one or two stops down the line.
the executive room, do ask for the bigger layout
hi Conny, I'm not sure. I think they have different packages for guests. can try to check out their website.
"U need wechat pay or alipay if u want to travel the metro. Bring hk octopus card. They dont have cash ticket vending machine"Read full review
"This is a very good value. You can find much cheaper but you get what you pay for."Read full review
PRICE RANGE
AU$166 - AU$228 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongShenzhen
NUMBER OF ROOMS
273
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingWYNDHAM GRAND SHENZHEN (AU$166) - 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Wyndham Grand Shenzhen
Which popular attractions are close to Wyndham Grand Shenzhen?
Nearby attractions include Shenzhen Convention and Exhibition Centre (0.9 km), Lavo (1.1 km), and Citizen Square (1.2 km).
What are some of the property amenities at Wyndham Grand Shenzhen?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Wyndham Grand Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Wyndham Grand Shenzhen?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Wyndham Grand Shenzhen?
Yes, free parking is available to guests.
What are some restaurants close to Wyndham Grand Shenzhen?
Conveniently located restaurants include Flavorz (all-day dining restaurant), Paletto Italian Restaurant, and Shang Garden.
Are there opportunities to exercise at Wyndham Grand Shenzhen?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Wyndham Grand Shenzhen have airport transportation?
Yes, Wyndham Grand Shenzhen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Wyndham Grand Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does Wyndham Grand Shenzhen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.