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Sheraton Shenzhen Futian Hotel

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821 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Shenzhen Futian Hotel
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Showing 255: English reviews
Ko Samui, Thailand
Reviewed 4 weeks ago

Me and my best friend had a suit. We had such an amazing experience. It was rainy tho but we still enjoyed the swimming pool. Room service is just good. I like the location. Its close to famous coco park. Stayed in june 2014

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Helpful?
Thank AyanaGaziz
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear AyanaGaziz, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments and we are glad to know that you and your friend have enjoyed your stay with us. We hope to continue the opportunity to be at your service and sincerely look forward to seeing you soon.

Reviewed 5 weeks ago via mobile

Several highlight make this a nice place to stay: perfect location, splendid lobby, friendly bellman, various food choice in the buffet on the first floor, and a large swimming pool on roof top. Oh, you can use google and facebook in the hotel room(not in the lobby or the conference rooms on the 6th floor.)! I would say this is...

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Helpful?
Thank Weijia S
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Weijia, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your valuable feedbacks about your staying experience and we are glad to know that hotel location, food variety and internet service have met yout expectation. However, we must appologize for the unhappy experience you had at breakfast buffet time. We have shared it to related department for...

Singapore
Reviewed 21 October 2016 via mobile

Platinum member of Stanwood, had my fair share of frustrating moments esp with US Starwood properties (Westin, W). Super fantastic service for my second visit here. Excellent start with the reception who managed to reinstate my accidental cancellation. Exemplary service by Michael Leung who helped me with arrangements for this typhoon hit day. At the club lounge, a random attendant...

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Helpful?
Thank JamBee
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear JamBee, Thank you for staying at Sheraton Shenzhen Futian Hotel, and sharing your stay experience here in TripAdvisor. We're glad that you enjoyed your stay here, and we will deliver your compliment to the team. Your kind words will encourage us constantly deliver instinctive service to our valued guests like you. Hope to see you soon!

Vicenza, Italy
Reviewed 27 September 2016

Very central to ShenZhen. Close to many shopping areas. Spacious rooms, and bathrooms. All very well maintained. Service is very good, and you do feel cared for. Front desk is most accommodating to the special requests, and all the staff were very friendly and helpful.

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Helpful?
Thank Danny S
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Danny S, warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments. It is our honor to be at your service and we are very glad to know that hotel service has met your expectation. Hope you had enjoyed your stay with us in Shenzhen and we sincerely look forward to seeing you again.

Reviewed 26 September 2016

A large complex with classic interior. Egen though i prefer more modern design, the rooms are great and personal service attention as expected. Too bad the executive lounge has short hours for cocktails and breakfast

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Helpful?
Thank Lars E
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Lars, greetings from Sheraton Shenzhen Futian Hotel! It is our honor to have you staying with us recently and thank you very much for your constructive comments. Your advice of Club Lounge happyhours and breakfast serving hours is well noted and has been adressed to hotel management team. We will strive to improve and provide more personalized service to...

Reviewed 24 September 2016 via mobile

Went to Shenzhen for couple of days visit and my secretary booked me into this newly built hotel. Very close to the border Hong Kong and situated in the middle of the city. Very comfortable stay with large room. The view of the room wasn't very good. Very nice bathroom but with little amenity provided. Wish there were more items...

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Helpful?
Thank Sutham N
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Sutham N, Greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments, especially your complimentary feedbacks about beef steak at Mezzo Italian Restaurant. Your valuable feedbacks about room amenity and wifi are well noted and have been shared to related department for reference and further improvement. Hope you had enjoyed your trip in Shenzhen and...

Reviewed 17 September 2016

Front desk and Concierge are both helpful and efficient and friendly. Room is big and spacious, with a very comfortable bed. Bathroom is spacious and well maintained. It could be better if there is a rain shower installed. We were also very pleased with the hotel's special arrangement for our special occasion of this trip.

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Helpful?
Thank locsyk
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear locsyk, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for kind comments, and we are very glad to know that hotel service has met your expectation. Your constructive suggestion concerning rain shower is well noted and has been shared to hotel management team. We hope to continue to be at your service on you next trip in...

Reviewed 13 September 2016 via mobile

I was in Shenzhen for business and elected to stay at this hotel and I must say that it was a wonderful experience. The hotel fully reflects western standards and any westerner will feel right at home. The breakfast buffet is immaculate and I highly recommend booking breakfast for your stay as well. There are breakfast items just like at...

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Helpful?
Thank PZimmerman88
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear PZimmerman88, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments and we are much glad to know that hotel service has met your expectation, it means a lot for us. We hope you had a nice trip in Shenzhen and also do look forward to your next saty with us!

San Jose, California
Reviewed 30 August 2016 via mobile

This Hotel is at the exit of Futian convention center stop on the "Red" line Subway making it very convenient. The convention center is also part of the hotel complex. Rooms are very nice and modern with good views. Get the breakfast option when you check in..worth it for the convenience. Nice pool, BUT, you must wear a swimming hair...

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Helpful?
Thank victm58
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear victm58, warm greetings from Sheraton Shenzhen Futian Hotel! Thank yo very much for your kind comments. We are glad to know that hotel convenient location and room facility have met your expectation. We are sorry to hear about the unsatisfying experience at the pool. Please know that hotel swimming pool is managed by third party Panatta Fitness Club, and...

Reviewed 25 August 2016

Centrally located, easily identifiable in Futian. The check in was smooth. The rooms are spacious. The pool was great. The bathrooms are very clean. The buffet breakfast is awesome. In room bar is great but very expensive. Rooms boast a perfect view. Staff is very very cooperative, at least they try to speak english at a place where English is...

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Helpful?
Thank Varunn K
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Varunn K, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind words. We are glad to know that hotel service has met your expectation on this occasion, and also it will be my pleasure to pass on your kind words of appreciation to our associates, in particular Leonard who will be happy to know that...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: $172 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#14 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#20 Luxury Hotel in Shenzhen
#47 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Shenzhen Futian Hotel staff and other travellers.
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Questions? Get answers from Sheraton Shenzhen Futian Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy access using MTR. Just use exit D at Grand Opera Station.”
 of 5 bubbles TomY736, 3 Dec 2016 | Read review
“Rooms south west only. Lobby is cold and like a gymnasium. Not friendly.”
 of 5 bubbles scottym661, 27 Jul 2016 | Read review
“There are east wings and west wings in this hotel.”
 of 5 bubbles tim7482016, 21 May 2016 | Read review
“ask for an executive room”
 of 5 bubbles frank000999, 17 Mar 2016 | Read review
“west wing has the club lounge, nice long bathtubs Lobby stunning, everyone was very helpful and spoke english to assist”
 of 5 bubbles VMS405, 6 Feb 2016 | Read review
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