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Sheraton Shenzhen Futian Hotel

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832 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Hong Kong, China
Reviewed 1 week ago

Stayed at this hotel over the New Year for three days. Check in and Check out went very smoothly. Reception staff very friendly and spoke good English. As an SPG Gold member got recognised and was given an upgraded room and late check out. Room was great, had free wifi, was very clean, walk-in wardrobe, comfortable bed and a large...

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Helpful?
Thank bmcburn
Joanna-ssf, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear bmcburn,warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your nice review, sharing with us your staying experience at Tripadvisor. We are very glad to learn that hotel check-in and out service, room facility and convenient location have met your expectation, and we all look very much forward to welcoming you back to your home away...

New York City, New York
Reviewed 1 week ago via mobile

the goods 1. the lounge was superb. I have to say, if comparing to the service provided at st. regis st. regis shenzhen, sheraton futian is way superior! to the amazing staff liz, yuri and the lounge manager Hilary! they are the stars. 2. upgraded to a junior suite. amazingly huge and love the walk in closet concept. 3. great...

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Helpful?
Thank rickycarter93
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear rickycarter93, warm greetings form Sheraton Shenzhen Futian Hotel! It is our honor to have you stay with us recently and we appreciated your constructive comments on our various services, helping us improving our operation throughout the Hotel in our strive for excellence. We must appologize for the serveral aspectes you mentioned where we have failed to meet your expectation,...

Reviewed 2 weeks ago via mobile

This is the perfect place located in the perfect area. From the minute we arrived we were greeted with huge smiles and good vibes. Checkin wasn't a hassle at all. The rooms were massive and had all the things you needed for a perfect getaway and the view was amazing.

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Helpful?
1Thank David S
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear David S, warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind commments. It has been our honor to be at your service during your visit in Shenzhen and we sincerely look forward to your next saty with us.

Reviewed 3 weeks ago via mobile

Below expectation because we can hear the voice of room next to us easily, which we didnt expect from a five star hotel. Other than that, service, room and facilities are normal. Nothing surprisingly good or bad. Just soso.

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Helpful?
Thank YIK KAN C
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear YIK KAN C, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your constructive comment, and we are sorry that we have failed to meet your expectation about the noise in the room you mentioned. We have adressed it to related department for improvement. We hope to continue the opportunity to be at your service during your...

Hong Kong, China
Reviewed 3 weeks ago

This is a business hotel that good for business traveller. I am one of those that I stayed in this hotel almost every month. The location is great! located in the city center that you can go every part of the city as reasonable starting point. There are two great and new shopping malls nearby and it means many different...

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Helpful?
Thank AngusHHK
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear LifeSnap, Warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for taking time to share with us your satying experience. It is our honor to be at your service during your visit in Shenzhen. Your feedback is much valuable for us and we have adressed it to hotel management team for reference. We will strive to improve...

Hong Kong, China
Reviewed 4 weeks ago

I had an amazing experience during my stay in this hotel. This is the splendid Sheraton hotel where you can recover the energy at the very central to Shenzhen and enjoy various food choice in the buffet. The room is spacious and well maintained with elegance. What impressed me most was the excellent service during my visit to club lounge...

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Helpful?
Thank bjtuwang0923
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear bjtuwang0923, warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments, especially your complimentaty words about hotel club lounge service. It is our honor to be at your service and we sincerely look forward to your next stay with us in the near future.

Shenzhen, China
Reviewed 9 December 2016

Service and Rooms are very good, staff is very friendly and supportive. Rooms are spacious enough, condition is well maintained. Mattresses are soft enough, but firmer as in the western Sheratons, but this seems to be standard in China. The breakfast buffet is outstanding, definitely the highlight of my 5 weeks, I have spend there this summer. I got a...

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Helpful?
Thank Steffen A
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Steffen A, greetings from Sheraton Shenzhen Futian Hotel. Thank you very much for taking time to share with us your feedbakcs, We are much gald to know that hotel room facility and service have met your expecation. Besides, your constructive advice about concierge service is well noted and has been shared to related department. We will strengthen training and...

San Francisco, California
Reviewed 8 December 2016

I used to stay at this property 3-4 times a year. Now, I would rather stay at the Four Points by Sheraton at Futian (Tax area). The reason is simple, some of this hotel's rooms could be quite "humid". I am not a superstitious person, but some of the rooms could make you feel a bit "uncomfortable", maybe it was...

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Helpful?
Thank P S
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear P S, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for taking time to write down your comments. Your feedbacks concerning humidity in the room is well noted and has been shared to related department. Surely, we will look into ways to improve the handling of the humidity issue via different measures. Hope you will not deterred...

New York City, New York
Reviewed 8 December 2016 via mobile

Was modestly concerned about staying here as the property looked dated and a bit odd looking compared to my usual jw and ritz visits nearby. Check in line was a bit painful even as an spg elite. That said, once upstairs the room was spacious and well equipped. Bed was a bit too firm but grew on me over the...

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Helpful?
Thank alexgo2013
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear alexgo2013, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your constructive comments. We are gald to know that hotel location and room facility have met your expectation. Besides, your feedbacks concerning check-in effciency, elevators, as well as breakfast are well noted and have been shared to hotel management team for referemce. We will strive to enhance...

Las Vegas, Nevada
Reviewed 4 December 2016

I am a Platinum member. I requested a suite using one of 10 of my suite upgrade. I also stayed at the Grand Hyatt in Shenzhen. The upgraded suite here is not as big and nice as the Grand Hyatt. It is just OK. It is smaller. I also requested high floor but only given a room at the 13th...

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Helpful?
1Thank Tom Y
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Tom Y, It was a great pleasure having you with us at Sheraton Shenzhen Futian Hotel recently. Thank you very much for your detailed feedbacks, whilst we are flattered by your compliments, we are more glad to know that we have been able to meet with your expectations. We have adressed it to hotel management for reference and sincerely...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: $189 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Travelocity, Agoda, Ctrip TA, Cheap Tickets, Hotels.com, Expedia and Priceline so you can book your Sheraton Shenzhen Futian Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#13 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#43 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Shenzhen Futian Hotel staff and other travellers.
1 question
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Questions? Get answers from Sheraton Shenzhen Futian Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy access using MTR. Just use exit D at Grand Opera Station.”
 of 5 bubbles TomY736, 3 Dec 2016 | Read review
“Rooms south west only. Lobby is cold and like a gymnasium. Not friendly.”
 of 5 bubbles scottym661, 27 Jul 2016 | Read review
“There are east wings and west wings in this hotel.”
 of 5 bubbles tim7482016, 21 May 2016 | Read review
“ask for an executive room”
 of 5 bubbles frank000999, 17 Mar 2016 | Read review
“west wing has the club lounge, nice long bathtubs Lobby stunning, everyone was very helpful and spoke english to assist”
 of 5 bubbles VMS405, 6 Feb 2016 | Read review
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