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Sheraton Shenzhen Futian Hotel

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Traveller (408)
Room & Suite (122)
Dining (25)
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Overview
  • Excellent50%
  • Very good41%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“havana bar”(7 reviews)
“platinum member”(13 reviews)
“the club lounge”(22 reviews)
Name/address in local language
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,098)
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Traveller rating
194
123
47
10
10
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194
123
47
10
10
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All reviewshavana barplatinum memberthe club loungebusiness tripthird partywest wingcoco parknice serviceexecutive suitelocation is excellentperfect hotelcomfortable roomconcierge teamlok ma chauconvenient locationhigh floorhotel staff
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1 - 5 of 384 reviews
Reviewed yesterday

The Sheraton Shenzhen Futian Hotel should normally get full points in every kind: Very friendly staff, a great architecture, beautiful rooms, great pool area and a perfect gym (which was a subcontrctor) if there wouldn't be two things: The mirror over the bed had some...More

Thank Herr-Schlappschuss
Reviewed 1 week ago via mobile

The staff in this hotel is amazing, they really helpful and speedy when we need anything else. They also help us to make a big surprise for my birthday friends. They brought us a really good memories and experience on such a beautiful day. I...More

Thank KaliPoon
Reviewed 2 weeks ago via mobile

Location Location Location. Right next to metro station. Walking distance from the most happening place in Shenzhen. Not the newest hotel, but they make up for it with service. The east and west towers have their own gyms. Lounge is nice. Happy hour is even...More

Thank lannamalai
Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 5 days ago

Dear lannamalai, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for your staying with us and taking time to share nice comments on TripAdvisor. Please be noted that the renovation of the fitness center (managed by a 3rd party company) has been completed and now...More

Reviewed 7 May 2018

Location is good, the hotel is near exit A1/A2 of the Convention & Exhibition Centre MTR station. Just 2 stations from Futian station. And the staff Ken was extremely helpful because this time I came with two large pieces of luggage and arrived late in...More

Thank Phoebemy
Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 8 May 2018

Dear Phoebemy, Warm greetings from Sheraton Shenzhen Futian Hotel! Thank you for taking time to share with us your comments. We are glad to receive your recognition towards hotel's convenient location. Regarding the unpleasant experience during your stay, I'm sorry we didn’t meet your expectations....More

Reviewed 25 April 2018 via mobile

As a Platinum member, upon arrival, I stood in the roped line area for gold/platinum check in. Only one front desk clerk was behind the counter helping a guest. No one else was in line. But as soon as the other guest walked away, and...More

Thank Stephen O
Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 25 April 2018

Dear Stephen O, Thank you for staying with us and leaving us comments on TripAdvisor. Regarding this unpleasant experience during your check-in and stay in the guest room, I'm sorry we didn‘t meet your expectations. Relevant departments of the hotel are getting down to these...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Indoor pool
Outdoor pool
Details
Price range
USD 135 - USD 280 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#216 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 135 - USD 280 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#216 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (408)
Room & Suite (122)
Dining (25)
Pool & Beach (15)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"not this one"
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"Choose the room facing Ping An Financial Center, the tallest in Shenzhen."
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"the higher up the quieter and avoid the poolside views - unfortunately the whirr of the fans can be a tad..."
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"Chose higher floor might help"
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