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Kempinski Hotel Shenzhen

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Traveller (229)
Room & Suite (74)
Dining (10)
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Overview
  • Excellent40%
  • Very good48%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“coastal city”(19 reviews)
“business trip”(18 reviews)
“great hotel”(18 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (756)
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Traveller rating
111
81
29
10
5
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LanguageEnglish
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111
81
29
10
5
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All reviewscoastal citybusiness tripgreat hotelnanshan districthuge shoppingmetro stationbreakfast buffetcomfortable bedother hotelsindoor poolexecutive floorroom servicehk airportmy colleaguechinese restaurantshopping mallhouhai
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1 - 5 of 236 reviews
Reviewed 3 days ago

I stayed here for 3 nights, excellent location, close to brand new shopping center, with plenty of restaurants to choose from. Shops are rather 'high end' so no bargains to be had. Particularly enjoyed the 'Hot Pot' cooking, very hot and spicy.More

Thank Peter R
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 3 days ago

Dear Valued Guest, We wish to take this opportunity to thank you for your time to give us such a positive feedback. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. Best regards, Lynn...More

Reviewed 1 week ago via mobile

This used to be a really nice hotel. However the rooms are now looking tired and despite being a non smoking hotel the rooms and corridors smell of smoke. I requested to be moved but the new room wasn’t much better. Not a bad location...More

Thank Anderz123
Response from Catherine L, Manager at Kempinski Hotel ShenzhenResponded 5 days ago

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards

Reviewed 2 weeks ago

I stayed at the hotel for 5 nights. The reception was pleasant and so the room service. The room is spacious and includes all necessary facilities. The hotel and the room are very clean. There are lots of shopping centers and restaurants around the hotel....More

Thank Shlolvy
Response from Catherine L, Manager at Kempinski Hotel ShenzhenResponded 1 week ago

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards

Reviewed 4 weeks ago via mobile

Clean comfortable rooms, a friendly and helpful staff, and a good overall experience. I didn't use any of the onsite amenities so I can't rate those, but I would stay here again on future business travel.More

Thank John W
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 4 weeks ago

Dear valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Many thanks for your valued...More

Reviewed 22 March 2018 via mobile

Although I have though a brand name as KEMPINSKI will warrant a minimum of standards...., BIG FAIL. Apparently most rooms smelling for cigarettes and smoke, even the floors are smelly, the staff would not get a job in any European 2 Star Hotel due to...More

Thank balvaria
Response from Catherine L, Manager at Kempinski Hotel ShenzhenResponded 28 March 2018

Dear Guest Firstly, thank you for choosing our Hotel. Naturally, I am most concerned that you were disappointed with our services provided. Please let me reassure you that we take your valuable comments very seriously. The short fall in service and unpleasant action of staff...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 139 - USD 216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Shenzhen
#20 Spa Hotel in Shenzhen
#28 Luxury Hotel in Shenzhen
#206 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
USD 139 - USD 216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Shenzhen
#20 Spa Hotel in Shenzhen
#28 Luxury Hotel in Shenzhen
#206 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (229)
Room & Suite (74)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (8)
Questions & Answers
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Malthouse65
23 January 2017|
AnswerShow all 2 answers
Response from Dave R | Reviewed this property |
+86 755 8888 8888
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Votes
Room Tips
"Ask to alott your room on higher floors and way area facing."
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"The rooms are good in size, but you have to pay for extra bed."
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"Get room with bay view"
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"Wide range of food nearby"
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