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Marco Polo Shenzhen

Agoda.comUSD 119*
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#17 of 2,767 Hotels in Shenzhen
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 142*
USD 119*
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USD 121*
USD 132*
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Marco Polo Shenzhen
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676 Reviews from our TripAdvisor Community

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Showing 245: English reviews
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Paris, France
Reviewed yesterday NEWvia mobile

I stayed two nights at Marco Polo and also had working dinners on the premises of the hotel. Nice room, very good food and professional and very friendly staff. Excellent F&B manager. The only minus, or not great feature of the hotel is the swimming pool. It is OK for a swim, but not a very attractive place.

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Helpful?
Thank Diana_Mangalagiu
Macau, China
Reviewed 2 days ago NEW

Truly a 5-star hotel with impeccable service! If provided the option, I highly recommend the Continental Club. The amenities provided were exceptional! The daytime snacks, the fantastic happy hour which included premium food options and drinks, and the breakfast options are amazing! The service staff was attentive and friendly- rare for Mainland China. The views from the 40th floor are...

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Helpful?
Thank davidwilliamo357
Beijing
Reviewed 5 days ago NEW

I had to wait on a long line to get into the breakfast lounge. I could see no good reason for this as there were plenty of free tables inside. This should never happen and is very bad service. I complained to the staff but they failed to provide a satisfactory explanation and did nothing about the situation

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Thank LloydBeijing
Reviewed 1 week ago

Marco Polo hotels are some of my favorite places to stay, when possible, throughout Asia. The Marco Polo in Shenzhen did not let me down. The room was excellent as was the service. The only downside was the breakfast, one of the things I usually enjoy, but it was lacking in the quality and choices I have, in the past,...

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Helpful?
Thank Steven H
Reviewed 2 weeks ago

I have stayed at the Marco Polo repeatedly over the last three years, as my company sees fit to send us here. Like others I have stayed in (e.g. Kowloon in Hong Kong), it doesn't aim to dazzle guests with opulent decorations and luxuries. Instead it positions itself as a no-frills, comfortable & conveniently located stay for the average business...

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Helpful?
Thank Crispin T
Hong Kong, China
Reviewed 3 weeks ago

I've booked the room on executive suite with benefit on the lounge, however, the staff told me the lounger was closed and no more such service during my stay. And the room was different with my booked. The manager not willing to handle my problem, she just said ( you can cancel your room booking and left) eventually, i moved...

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Helpful?
Thank codylee176
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Mr. Cody Lee Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. I sincerely apologies that we have failed to provide the expected services to you accordingly and that your booking was not handled in the right way. You feedback has been addressed with our team and corrective action...

Reviewed 3 weeks ago

Breakfast is very good; Dinner is not worth the very high cost they are charging. Rooms are spacious and clean. Staff is very friendly and English speaking staff is present. Lobby bar is comfortable but again, high prices!

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank jangoossens2017
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear jangoossens2017 Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. We are happy that you like our breakfast selection. Maybe you like to try our Restaurant Menu which has many nice dining option which are lower priced. We are looking forward to welcome you back at Marco Polo Shenzhen...

New Delhi, India
Reviewed 4 weeks ago

Check in was swift unlike some comments of earlier guests and though we arrived early we were given room . The rooms are big and have all facilities this class of hotel is expected to provide .Wifi is an issue but the staff installed a router to boost the signal . Breakfast if good with many options . Nearby is...

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Helpful?
Thank pilgrim_gsa
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear pilgrim_gsa Thank you for taking the time to share your experience with us during your stay at Marco Polo Shenzhen. I am happy to see that you have been satisfied with our services. We have noticed that you had some WIFI issues, which we have addressed with our IT Team and which has been improved. We are looking forward...

A TripAdvisor Member
Level Contributor
7 reviews
3 helpful votes
Reviewed 15 April 2017 via mobile

During check inFront desk nice but if you question anything front desk got a little rude. In the morning another person answered the same question beautifully and politely. It was the same answer but tone was polite. Also the room was warm and there were hesitant to lower the thermostat. I had to be stern in order to get it...

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Helpful?
Thank A TripAdvisor Member
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. I sincerely apologies that we have failed to address your requests politely, which is not as of our expected service standard. We have noticed your comments on the room temperature, which we have shared with our operations team to...

Taipei, Taiwan
Reviewed 14 April 2017

Service is not five star, but hotel fee is five star charge. Elevator is old and slow. Front desk is slow and not friendly to serve customers. Car is easy to stock in front of hotel, and I have to walk outside to call taxi. Not as good as four season and Sherton, which if you want to lobby front...

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank kuanchinsu
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Kuanchinsu, Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. I fully agree that bellman services are a minimum requirement for any hotel. I cincerely apologies that we have failed to welcome you accordingly and that our staff did not provide expected services and assistance. Your feedback is addressed...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Marco Polo Shenzhen is located in the heart of Futian Central Business District, with close proximity to the Shenzhen International Convention & Exhibition Center and Metro Subway Station. It is only 15 minutes to the Lowu Railway Station and Shenzhen Bay Port, 20 minutes to Shenzhen North Railway Station, 35 minutes to Shekou Ferry Terminal and Shenzhen Bao'an Airport, and 10 minutes to Futian/Huanggang Checkpoint. The 391 well-appointed rooms and suites are equipped with broadband Internet access, luxurious bathrooms, state-of-the-art communications and entertainment facilities. Situated on the 35th to 41st floors of the hotel, The Continental Club provides the most luxurious accommodations for travelers. The 31 function rooms including Marco Polo Ballroom and one auditorium, can accommodate up to 3000 people and provide the ideal Shenzhen venue for meetings, seminars, and social events. The hotel has 5 restaurants and bars, including the Cafe Marco, serving a fusion of "Euro-Asian-Chinese" cuisine, Margarita Bar, Connect (Lobby Lounge), Carrianna Chiu Chow Restaurant, Nishimura Japanese Restaurant and Wine & Cigar Bar Le Cru. The hotel's fully equipped Fitness Center includes a gym, sauna, and outdoor swimming pool, and hotel guests can indulge in relaxing spa treatments at the internationally renowned Pure Spa. ... more   less 

Additional Information about Marco Polo Shenzhen

Address: 28 Fuhua 1st Road, Futian Cbd, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: $140 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Shenzhen 4.5*
Number of rooms: 391
Reservation Options:
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Also Known As:
Marco Polo Shenzhen Hotel Shenzhen
Marco Polo Hotel Shenzhen
Shenzhen Marco Polo Hotel
Hotel Style:
#14 Spa Hotel in Shenzhen
#16 Business Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#39 Best Value Hotel in Shenzhen
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Questions & Answers

Questions? Get answers from Marco Polo Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely choose the Continental Club- great value!”
davidwilliamo357, 26 May 2017 | Read review
“Always ask for a deluxe room and the ones on the south-side have an excellent view.”
F9970ADstevenh, 17 May 2017 | Read review
“Rooms on the right side of entrance:view of entertainment district Rooms above 34th floor: bathroom w. glass front, large marble sideboard”
374danielle, 3 Apr 2017 | Read review
“good location good service good room ”
247yuhuit, 22 Mar 2017 | Read review
“Stay on the club floors with access to the continental club”
54bertg, 5 Feb 2017 | Read review
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*Disclaimer
Prices are for 1 room, 2 adults
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