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Crowne Plaza Shenzhen Futian, an IHG hotel
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Crowne Plaza Shenzhen Futian, an IHG hotel

Traveller (552)
Room & Suite (186)
Marco Polo Shenzhen
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Avg. AU$211 /night, 12/12 - 12/13
AU$235
per night
AU$199
per night
AU$163
per night

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About

4.5
#33 of 1,544 hotels in Shenzhen
4.5 of 5 bubbles
Location
4.3 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Sleep Quality
Crowne Plaza Shenzhen Futian is located in the heart of Futian Central Business District, with close proximity to the Shenzhen International Convention & Exhibition Center and Metro Subway Station. It is only 15 minutes to the Lowu Railway Station and Shenzhen Bay Port, 20 minutes to Shenzhen North Railway Station, 35 minutes to Shekou Ferry Terminal and Shenzhen Bao'an Airport, and 10 minutes to Futian/Huanggang Checkpoint. Guangzhou-Shenzhen-Hong Kong high-speed railway has officially opened, it takes only three minutes of walking distance from Futian Station to the hotel. Marco Polo Shenzhen has completed a comprehensive upgrade of the rooms, suites and Continental Club in 2018. The 391 well-appointed rooms and suites are equipped with broadband Internet access, luxurious bathrooms, state-of-the-art communications and entertainment facilities. Situated on the 35th to 41st floors of the hotel, The Continental Club provides the most luxurious accommodations for travelers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Outdoor pool
Restaurant
Breakfast buffet
Swimup bar
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Telephone
Bottled water
Minibar
Flatscreen TV
Bath / shower
Clothes rack
Wake-up service / alarm clock
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Classic
City View
Languages Spoken
Chinese
Hotel links

Location

28 Fuhua 1st Road, Futian Cbd, Shenzhen 518048 China
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
Shenzhen Airport
27.3 km
See all flights
Hong Kong Intl Airport
29.1 km
See all flights
Futian
4 minShenzen Metro

Reviews
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Detailed Reviews
MJellick wrote a review June 2020
Los Angeles, California
4.0 of 5 bubbles
One of the cheaper hotels in the CBD, but worth it, with an excellent location and pool! Friendly staff, clean, rooms, and all of that, but what is the main draw is the price, location and pool.

For less than $100 USD, you are centrally located in the downtown CBD, walking distance to good restaurants, craft breweries and sites. To relax, there is a large outdoor pool, which at night, is even better, surrounded by the lighted buildings, adding to the view, not blocking it.

An easy escape weekend can take place at the Marco Polo, and it is recommended if you want a place to hide from the chaos that surrounds...
Read more
Date of stay: June 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Best Views are loud at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brendamin W, Public Relations Manager at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 28 June 2020
Dear MJellick, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We do hope that you have the opportunity to visit us again in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MintLeafSG wrote a review Jan 2020
Singapore, Singapore
5.0 of 5 bubbles
This hotel is near to the MTR station, as well as the Futian Railway station (for train connection between HKG and Shenzhen). So, commuting in Shenzhen via the public transport is convenient. A number of shopping complexes and supermarkets are also within walking distance. Room-wise, it was big, clean and very comfortable. The staff, from the front desk to the restaurant to the housekeeping, was very friendly. Edwin, thank you for ensuring we had a pleasant breakfast.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brendamin W, Public Relations Manager at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 7 Jan 2020
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We are happy to hear that you enjoyed our service at the best location in Shenzhen.We appreciate your business and looking forward to welcome you back to Marco Polo Shenzhen. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PlazmaTek wrote a review Sept 2024
Hong Kong, China
5.0 of 5 bubbles
Stayed at Crowne Plaza due to its proximity to Futian District and surrounding mall - Coco Park.

The hotel offers a very competitive price with quite a few extras (exercise class / discount concert and even discounted dental!), breakfast and club access. Do note this is on one of their package deal selection, not standard package.

Check-in was smooth and served by Nancy, which provide very seamless service and provide information as to which programs (the extras) & surrounding malls. English is a bit challenging, but we manage to communicate with a bit of broken english & google translate.

Room wise - bedroom is OK, but credit to the bathroom, looks like a bathroom from RC / FS chain.
Overall room and the view is good, but I find that the bedding can be improved. Seems the layer between the spring and the bed above was too thin already. Maybe a duvet cover will ease it.

I got the room with nice view, viewing Coco Park, as others said, a bit noisy at night, but given that it was High Floor, it’s fine.

Club lounge afternoon tea lack of selection, but tastes surprisingly good. Dinner selection is decent but only tried the dessert which was nice too. Breakfast was OK, with fresh juice you can select.

Overall - great location, great price, decent room and good service.
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Date of stay: August 2024Trip type: Travelled with family
Room Tip: Ask for higher floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Liu Aimee, 营销 at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 18 Sept 2024
Dear guest, thank you for your five-star praise! Crowne Plaza Shenzhen is located in the heart of Shenzhen Ping An Financial Center and Shenzhen Stock Exchange, close to the Convention Center and shopping park, is a blend of urban elite and interpretation of modern life. It is within walking distance of Futian Train Station and 15 minutes from West Kowloon. Thank you for sharing your stay, we will pay the utmost attention to your needs and strive to provide you with a more comfortable stay. We will continue to work hard to provide you with a more comfortable and welcoming stay. Looking forward to your visit again! Wish you a happy life and work! Dear guest, hello! Thank you so much for choosing to stay with us and giving us valuable and sincere feedback. With a convenient location in the heart of Futian District, just a 5-minute walk from Futian high-speed Railway Station, the hotel is ideal for both business and leisure guests. Crowne Plaza Hotel is always committed to providing quality service and a warm environment, so that every guest can feel the warmth of home. The hotel reflects the outstanding brand characteristics with professional service, friendly smile, intimate service and efficient feedback, infecting every guest. Hope to see you again soon. Wish you a smooth journey and a happy life.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Huyongchang wrote a review July 2023
Macau, China
3.0 of 5 bubbles
Location of this hotel is great. In the middle of Futian between shopping and business location. it's rather old and the reason the price was very attractive I found out after I arrived. Lobby was more or less closed due to renovation and the check in was in a temporary location. Check in was very average with no personal interaction or smile interaction. Lucky I speak Chinese otherwise I think the staff would not have been able to handle. Check out was very nice by a younger employee who genuinely tried to provide service, good guy.
The rooms are really dated. Small and nothing special. The wow-factor lacks! The safe was missing and I had to call to mention that. then 10 minutes later an engineer came to install one. My arrival was not that smooth.
The fitness and pool are outsourced. You find out immediately when you get there. I went to the pool twice. It's disturbing to see the lifeguards and trainers talk to each other and chat with regular guests like you would expect in a members club, but definitely not in a hotel. after registering at the counter a well muscled guy would come to you and try to ask if you need to personal trainer. Well, no thank you as a hotel guest.
Overall, price is low and therefore average stay. I would not return to this property, unless they will be able to give a real hotel experience.
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Date of stay: June 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Liu Aimee, 营销 at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 18 Sept 2024
Dear guest, hello! Thank you so much for choosing to stay with us and giving us valuable and sincere feedback. With a convenient location in the heart of Futian District, just a 5-minute walk from Futian high-speed Railway Station, the hotel is ideal for both business and leisure guests. Crowne Plaza Hotel is always committed to providing quality service and a warm environment, so that every guest can feel the warmth of home. The hotel reflects the outstanding brand characteristics with professional service, friendly smile, intimate service and efficient feedback, infecting every guest. Hope to see you again soon. Wish you a smooth journey and a happy life.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Janice wrote a review Mar 2021
5.0 of 5 bubbles
Trying different hotel is how I take a break from work under this circumstances. It was my pleasure to visit the Crowne Plaza. It located in a very convenience location. The facilities and services were over my expect. Especially the trainee Jasper in the CFF lounge. His service were very enthusiastic and helpful. His smile and service melted me during the breakfast time in the lounge. Providing me hand sanitizer before breakfast and trying to keep everyone safe. Reminding me to wear mask when I exit the restaurant. His warm and scrumptious service impress me, and hope to met him again in the future.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brendamin Wang , Marketing at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 3 Mar 2021
Dear guest, thank you very much for your feedback on your stay at Crowne Plaza Shenzhen Futian. We are happy to hear that you enjoyed our service and food quality at the best location in Shenzhen.Special thanks for your recognition of Jasper's work. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jerry Y wrote a review Oct 2020
Singapore, Singapore
5.0 of 5 bubbles
Stayed here for a month moving to Shenzhen. The hotel is a bit old but the service was incredible and really extraordinary for keeping up such standards during difficult times. Management also dealt with problems quickly and effectively. Very pleased with my stay and felt at home.
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Date of stay: May 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brendamin Wang , Marketing at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 25 Oct 2020
Dear guest, we would like to thank you for choosing to stay with Harorizi Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rupert D wrote a review May 2023
1.0 of 5 bubbles
I have been to the restruant 5 times this month, 3 times they have got my order wrong. I have asked to speak to the manager about my food order as none of the waiting staff cant speak any English. twice I asked for fries with my steak, they served me rice. I asked for the burger tonight, and asked for it not to include the fried egg. Once again they got my order wrong. I dont know what they will do if someone comes in with an allergy.
Read more
Date of stay: May 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Liu Aimee, 营销 at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 17 Oct 2024
Dear guest, thank you for your review of the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of our services. If you wish to book this hotel again next time, give us a chance to apologize. Looking forward to coming again!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aasian Matkaaja wrote a review May 2024
4.0 of 5 bubbles
The good: the location is very good as the hotel is just one block away from Coco park, which is one of the best shopping malls in Shenzhen. The breakfast was also good.

The bad: the room was surprisingly small and outdated. The bathroom was small as well and it was a bit difficult to move around in the bathroom. It felt more like a Holiday Inn room than Crowne Plaza.
Read more
Date of stay: February 2024
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Liu Aimee, 营销 at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 18 Sept 2024
Dear guest, thank you for your five-star praise! Crowne Plaza Shenzhen is located in the heart of Shenzhen Ping An Financial Center and Shenzhen Stock Exchange, close to the Convention Center and shopping park, is a blend of urban elite and interpretation of modern life. It is within walking distance of Futian Train Station and 15 minutes from West Kowloon. Thank you for sharing your stay, we will pay the utmost attention to your needs and strive to provide you with a more comfortable stay. We will continue to work hard to provide you with a more comfortable and welcoming stay. Looking forward to your visit again! Wish you a happy life and work! Dear guest, hello! Thank you so much for choosing to stay with us and giving us valuable and sincere feedback. With a convenient location in the heart of Futian District, just a 5-minute walk from Futian high-speed Railway Station, the hotel is ideal for both business and leisure guests. Crowne Plaza Hotel is always committed to providing quality service and a warm environment, so that every guest can feel the warmth of home. The hotel reflects the outstanding brand characteristics with professional service, friendly smile, intimate service and efficient feedback, infecting every guest. Hope to see you again soon. Wish you a smooth journey and a happy life.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CS C wrote a review Jan 2020
5.0 of 5 bubbles
I regularly stay at the Marco Polo SZ when I visit SZ with friends. Our recent stay from Dec 21 to Dec 25 was a very pleasant experience. The staff were all very helpful and prompt in the services. We especially want to thank the staff at the Executive Lounge for exceptional service. Many thanks to Zoro Lian and his colleagues.
Read more
Date of stay: December 2019
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Pick rooms away from the Bar Steet on the right of the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brendamin W, Public Relations Manager at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 28 June 2020
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We do hope that you have the opportunity to visit us again in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Javi wrote a review Apr 2020
5.0 of 5 bubbles
Im travelling very often to China. When I visit Shenzhen my best hotel option is Marco Polo. Since 2008 is my hotel.
Very comfortable, I feel like home.
Incredible food, rooms highly clean. Convenient for fun after work. Many restaurants and bars around the hotel. Also You can find big mall.
Thanks Marco Polo Staff.
Javi, Spain
Read more
Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brendamin W, Owner at Crowne Plaza Shenzhen Futian, an IHG hotel
Responded 27 Apr 2020
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We are happy to hear that you enjoyed our service and food quality at the best location in Shenzhen. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
connieyychin asked a question Jan 2019
Hong Kong, China11 contributions
想查詢早餐buffet 價格多少?
PlazmaTek wrote a tip Sept 2024
Hong Kong, China238 contributions55 helpful votes
5.0 of 5 bubbles
"Ask for higher floor"
Read full review
MJellick wrote a tip June 2020
Los Angeles, California273 contributions114 helpful votes
4.0 of 5 bubbles
"Best Views are loud at night"
Read full review
CS C wrote a tip Jan 2020
2 contributions3 helpful votes
5.0 of 5 bubbles
"Pick rooms away from the Bar Steet on the right of the hotel."
Read full review
Simonkslau wrote a tip Nov 2019
Hong Kong, China1 contribution1 helpful vote
4.0 of 5 bubbles
"better not facing the park"
Read full review
seigwailo wrote a tip Nov 2019
Paris, France240 contributions169 helpful votes
4.0 of 5 bubbles
"Choose a high floor"
Read full review
Not the right property for you?
There are more places to choose from in the Shenzhen area.
PRICE RANGE
AU$164 - AU$211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
深圳马哥孛罗, 深圳马哥孛罗好日子, marco polo shenzhen hotel shenzhen, marco polo hotel shenzhen, shenzhen marco polo hotel
FORMERLY KNOWN AS
Marco Polo Shenzhen
LOCATION
ChinaGuangdongShenzhenCivic Center
NUMBER OF ROOMS
391
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CROWNE PLAZA SHENZHEN FUTIAN, AN IHG HOTEL (AU$164) - 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Crowne Plaza Shenzhen Futian, an IHG hotel
Which popular attractions are close to Crowne Plaza Shenzhen Futian, an IHG hotel?
Nearby attractions include COCO Park (0.4 km), Link City (0.3 km), and Pepper Club (0.2 km).
What are some of the property amenities at Crowne Plaza Shenzhen Futian, an IHG hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Crowne Plaza Shenzhen Futian, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Shenzhen Futian, an IHG hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Crowne Plaza Shenzhen Futian, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Shenzhen Futian, an IHG hotel?
Conveniently located restaurants include Bus Grill Turkish Steakhouse, Azzurro Italian Restaurant Homemade, and Baia Burger Concept.
Are there opportunities to exercise at Crowne Plaza Shenzhen Futian, an IHG hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Crowne Plaza Shenzhen Futian, an IHG hotel have airport transportation?
Yes, Crowne Plaza Shenzhen Futian, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Shenzhen Futian, an IHG hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Shenzhen.
Are any cleaning services offered at Crowne Plaza Shenzhen Futian, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Shenzhen Futian, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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