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Shangri-la Hotel Shenzhen

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#13 of 2,671 Hotels in Shenzhen
Certificate of Excellence
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2,088 Reviews from our TripAdvisor Community

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Showing 761: English reviews
home
Reviewed 5 days ago NEW

As you may know, the hotel is easy to access from Hong Kong, which lends itself for a interesting itinerary... This is a beautiful property, with a sound culture of service and hospitality, and sorrounded by ample shopping venues. The room was beautifully appointed and very comfortable (in fact, huge). The breakfast was fantastic, with so many different flavors and...

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Helpful?
Thank luispi
Shanghai, China
Reviewed 1 week ago

After the most crazy weekend in my life with VISA issues, train issues and delayed flights I arrived alone ion Shenzen by subway, I have never been to Shenzen before, as I exit the train station I see the familiar Shangri-la sign, I walk in totally un announced without a booked room, and the staff is so friendly and had...

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Helpful?
Thank mattdouhan
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear mattdouhan, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on our service that our colleagues offered. We look forward to welcoming you again in the future. Yours Sincerely, George Baird General Manager

Los Angeles, California, United States
Reviewed 2 weeks ago via mobile

Very close to the Luohu Check point! All room mostly r same! Lounge is good! Room is old and nothing special! Service is fair! Price is good! If you r trying to go to HK, this is the best hotel to stay! Food is always good! Hotel is old lol! Best choice close to IFC and HK

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Helpful?
Thank Edision C
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Edision C, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen, and sharing your positive review on TripAdvisor. We are glad to learn that you were impressed on our convenient location, food and price, also your comments has been recorded. We look forward to welcoming you again in the future. Yours Sincerely, George Baird General Manager

Reviewed 2 weeks ago

the hotel is located in a walking distance from the border train station to Hong Kong from one side and to the underground station on the same location. shopping center in front of the hotel with an excellent local Chinese restaurant.

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Helpful?
Thank Ron K
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Ron K, Thank for choosing to reside at Shangri-La Hotel, Shenzhen, and sharing your positive review on our convenient location. We look forward to seeing you again soon. Yours Sincerely, George Baird General Manager

pasig
Reviewed 2 weeks ago

This was my 1st time to travel in Shenzhen for more than a day. Thinking that the safest place to stay was this hotel. Not only was it located in front of the rail station, it is also in front of the shopping center for fake goods!!! Aside from the location, we were really happy with the service, food and...

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Helpful?
Thank japs1969
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear japs1969, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your positive review on TripAdvisor. We appreciated your comments on our security of the hotel, convenient location, service, food and amenities of our Horizon Club floors. We look forward to welcoming you again in the future. Yours Sincerely, George Baird General Manager

london
Reviewed 2 weeks ago via mobile

Really nice hotel clean comfy and great location Club level floor great for food and drinks in the room Rate . Super standard the hotel is right by the commercial shopping centre, and 5 min walk from lu we station , and only a 35 minute Tax drive to shekou port for ferries to Hong Kong

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Thank james m
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear james m, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your positive review with us on TripAdvisor. We are glad to learn that you were impressed on our cleanliness of the hotel, food and beverage at the Horizon floor, convenient location and room rate. We look forward to welcoming you again in the future. Yours...

Newcastle, Australia
Reviewed 3 weeks ago

Still our home away from home. This may be an older hotel but it has heart & soul rarely found. We have stayed in various other Shangri La hotels throughout China that may be more modern & have newer amenities but the difference is the attitude & friendliness and professionalism of the staff. Special mention goes to Rebecca Yan Director...

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Helpful?
1Thank BFoy
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear BFoy, Welcome home to Shangri-La Hotel, Shenzhen and sharing the positive review with us. We are excited and appreciate, your kind comment on our friendly and professional colleagues, it's inspiring for us so to receive such praise. We look forward to seeing you again in the future. Yours Sincerely, George Baird General Manager

Toronto, Canada
Reviewed 3 weeks ago

door faulty and found myself travelling up and down to get it redone several time. tv in the room faulty. The room was dated, carpet dirty, very dirty. Disappointed and felt like I got taken for my money. Location is great if travelling to and from Hong Kong, but I wouldnt pay the premium.

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Helpful?
Thank df339
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear df339, Thank you for staying at Shangri-La Hotel, Shenzhen. We appreciate your review which gives us the opportunity to continue improving our hotel facilities. We do hope you allow us another opportunity to regain your trust, please contact us directly at slz@shangri-la.com, so that you can share more details for us to improve for the future. We look forward...

Mumbai (Bombay), India
Reviewed 3 weeks ago

amazing hotels, good service everywhere from reception to austin at concierge the breakfast is also nice location is best next to lohu shopping center and nearby to dongmen market have stayed there more than 4-5 times with indian tourist group

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Thank shethiaa
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear shethiaa, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and sharing the positive reviews on our TripAdvisor page. We are glad to learn that you were impressed by our service from the Front Office Team, our breakfast and the convenient location. We look forward to welcoming you again in the future. Yours Sincerely, George Baird...

Hong Kong, China
Reviewed 4 weeks ago via mobile

So the lobby is beautiful, the location is the best in Shenzhen for traveling to Hong Kong, but the the hotel rooms need to be updated again. I have to say that my room had a moldy smell and it was not that great! I was booked for 2 nights but checked out after one and moved to the Sheraton....

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Helpful?
Thank Derrick1230
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Derrick1230, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your review on TripAdvisor. We are pleased to learn that you were impressed with our selection of our Breakfast Buffet at Coffee Garden. And your other comments have been noted and recorded for future improvement. We look forward to welcoming you back in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 

Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: $152 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Agoda, HotelTravel.com, Ctrip TA, Odigeo, Priceline, Travelocity and Jetsetter so you can book your Shangri-la Hotel Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Shenzhen
Hotel Style:
#3 Romantic Hotel in Shenzhen
#13 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#31 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-la Hotel Shenzhen staff and other travellers.
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Questions? Get answers from Shangri-la Hotel Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose another room”
 of 5 bubbles df339, 17 Nov 2016 | Read review
“Rooms floor 7 and above are much nicer and are less noisy.”
 of 5 bubbles mmyatt6, 2 Nov 2016 | Read review
“bathtubs only for standard rooms, not separate shower”
 of 5 bubbles andersonh502, 18 Oct 2016 | Read review
“I would go for a club room”
 of 5 bubbles kiwinui, 5 Oct 2016 | Read review
“select pool view”
 of 5 bubbles sawlee, 26 Aug 2016 | Read review
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