Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
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Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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5.0
#16 of 1,544 hotels in Shenzhen
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
8,921 reviews
Getting there
Somewhat walkable
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Nestled conveniently close to the Luohu Border, Shangri-La Shenzhen garners praise for offering spacious and comfortable rooms, though a touch of modernization is suggested by some guests. The hotel's cleanliness and diligent housekeeping earn high marks, as does the attentive service that adds a personal touch to guest experiences.
Many visitors enjoy the hotel's unique blend of Eastern and Western aesthetics, creating a vibrant yet inviting atmosphere. While opinions on value differ, the hotel's location and its array of amenities, including diverse dining options and a club lounge, are frequently celebrated.
Location
Convenient
Atmosphere
Charming
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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I forgot to add my friend's name when I book the room so I called Misi (staff of the hotel I met last trip) and asked if she can help since my friend would arrive much earlier than me. Not only did Misi helped in adding my friend to the booking, she noticed that I've ordered the dinner package along with the room so she contacted the restaurant and have them arrange a window seat for me. So thughtful of her. Not only Misi was helpful, but Alan Liu of the frontdesk and George Mo of the Housekeeping are also kind, attentive and helpful as well. Even though the hotel's decoration might show some age, but the service make up for it and more. Isn't the service what one should look for when picking a hotel?
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Date of stay: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tried their dimsum buffet and wow!! Were we pleasantly surprised!!
So many selections and all good!!
You check boxes and order...so food come out hot....they have english/chinese menus
Very nice ambiance...
A bit pricey but worth the quality of the food.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ09, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 16 Feb 2020
Dear Guest Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and taking time to share your positive review. We are glad to learn that you had a pleasant stay at our hotel and Dimsun impressed you with our Shangri-La hospitality service. We will share your feedback with our colleagues and will keep on taking our service a notch higher. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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We stayed in the hotel for Christmas and it was absolutely amazing- beautiful decorations and a fantastic atmosphere The buffet dinner was amazing, with lots of different dishes. As a vegetarian I had plenty to choose from and the staff were very friendly and offered to make dishes without meat or fish. The manager Linges was wonderful, extremely helpful and he took time out of his evening to make sure we were ok and that we had everything we needed. Cant wait for our next trip to the hotel. Would reccomend the hotel to anyone in the area
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ Shangri-La, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 13 Jan 2021
Dear irishgirli, Thank you for choosing to stay with us, and taking your valuable time to share your experience. Looking forward to welcome you again soon. Your sincerely, Rebecca Yan
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We were using the Shangri la Shenzhen for our Christmas lunch gathering for more than a hundred of our staff and their family.
This hotel is located in a very convenient location especially if you have delegates from both Hong Kong and China. It is just situated next to the Shenzhen Train Station which has rail link to literally every part of China. It is also less than 200 meters from the China-Hong Kong border at the Lowu crossing. So this hotel is very ideal for conference and meetings.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ09, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 8 Jan 2020
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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I used to go to the "Coffee Garden" of the restaurant to have dinner buffet, yet, I was quite disappointed during my last visit on the New Year Day (1 Jan 2020) where unlike the past, oysters and smoked salmon were ceased to be supplied because it was a non-busy evening (Sunday to Thursday). Some frozen seafood in particular the small crabs were beyond standard while the sushi and fish sashimi were also of low quality. Of course there are still many dishes of both western and Chines styles, and all the drinks were free, but I opine that to dine in an international 5-star hotel like Shangri-la, I am prepared to pay more if it is reasonable.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ09, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 13 Jan 2020
Dear Eddiefy, Thank you for choosing to stay with Shangri-La Hotel, Shenzhen, and leave your comments of Coffee Garden. We do apologize that our buffet restaurant food selections did not meet your expectations. We have reviewed and discussed your comment with the departments involved for further improvement. Recently, we just launched a new dish for new year, and we has the Chilean poached King Crab immersed with 10 different sauce in dinner period for this restaurant. I’m pretty sure that you will enjoy the food and have much better dining experience the next time you are with us. We look forward to serving you again on your next visit! Yours Sincerely, Rebecca Yan General Manager
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The location of the hotel is very good. It is located at the Luohu port, which is very convenient for passengers passing through Hong Kong. Because it has been open for a long time, the room is relatively old. The check-in experience was very bad. I waited for at least 20 minutes to check in, and no one came to deal with it. The front desk also didn't inform me that the room was accessible when they gave me the room, which is my least favorite room. When I went out, I specifically informed the hotel front desk that the room needed to be cleaned and furnished, but when I returned to the room, I found that the razor soap and other items were not replenished, and they were all empty. Very disappointing trip for me.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would truly give our experience a 3.5. The hotel is very dated and in need of some updating. Our biggest disappointment was booking the Horizon Club room and realizing that the Club was not open. That is very disappointing and should be made clear on the website while booking. Also, the gym and pool were closed for at least one of our three days there which is also not ok. Since we went for the lounge experience as a staycation, something a lot of people in China are doing, we were very disappointed that we could not get the full experience. My wife and I understand that the hotel is under-occupancy due to Covid and some decisions must be made around that but some things could be handled better. Breakfast has a very good variety with high quality product. My wife and I are always excited to get fresh pancakes and waffles. Unfortunately those items were not made fresh. They were prepped in advance and left to sit for way too long. This could be said of many items on the buffet. It would be best that if the buffet is so slow with customers that most items are made to order. The afternoon tea was fine but had no variety at all. We went to another 5 star hotel that also closed their lounge and they at least had a small menu of options to make things more exciting and interesting. The same could be said for happy hour. There were no options given. Just trays of food brought out. If you didn't like something, too bad. Once again, a small menu of items to choose could be a simple and effective solution. On a more positive note, the open bar concept was still available at happy hour. So that was nice. Also, and I can't stress enough that two women working in the lobby lounge made our experience all the better. I was thinking of leaving on the first day when I realized that the lounge was closed but the kindness, hospitality and service of the lobby staff made us change our minds. Kate and Evelyn in particular were excellent. They tried very hard to speak English to us and were always attentive and caring. We don't eat beef or pork and they made sure to only give foods that we eat. I can't stress enough the excellence of their service. To be honest, the service in general was above average and way better than the hotel itself. The hotel itself was a disappointment, the hospitality of the workers was a highlight. The room ayi was excellent and spoke the most English of any ayi we've encountered. The staff of the hotel would almost bring us back. If the club was open, we would not hesitate to return.
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Date of stay: February 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As an ex-diamond member and a jade member currently, I know my privileges and benefits well, and thus I checked out at 4pm punctually on 30/6. However, the front desk manager, Henry(Liu) told me he's going to charge me for extra half day's room fee as I checked out lately, without checking my membership status, so what's the point for the membership loyalty?
Besides, I've received a call who asked me about the room cleaning service time at 1530pm on 30/6, which I replied that I would leave at 4pm and no cleaning up is needed. However, another staff knocked my door soon after that, like in 5 minutes without noticing the do not disturb sign outside.
In addition, during the breakfast time, I noticed that one of the staff (male) of the coffee garden take away my neighbor's plates and tableware twice, which made him mad. At that moment, that staff wanted to please him with the tableware on my table without asking me. As my girlfriend was hunting for food, I was sitting there to look after the things, but not expecting to see such a disrespect scene.
I told these experiences to the so called duty manager, Henry, without getting a proper apology. He just explained that all the messy things are due to the 1/7 holiday which is totally unacceptable in Shangri-la, which is famous for its service standard.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First time staying in Shenzhen, where else to book but Shangri-La Hotel! Hotel is conveniently located next to Railway station, ideal for we were travelling from Guangzhou by train. Pulling a big luggage is quite straight forward from station to hotel. One plus! Hotel reception is warm and helpful. We were allowed to check in early and started our tour of the city early. The room is Shangri-La standard except for a BluRay player that is not functioning. A bit aged but we enjoyed the stay much. Travelling in Shenzhen from the hotel is easy as it is right above train and subway station. If not for the rioting in Hong Kong we would have travelled to Hong Kong as LuoHu station is also located there. We had an enjoyable stay in Shenzhen.
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Date of stay: December 2019
Location
Service
Sleep Quality
Room Tip:Â Higher floor of course
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLZ09, General Manager at Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Responded 12 Apr 2020
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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It's just a few minutes' walk from the Luohu subway station, so convenient! Another attraction is the hotel's proximity to major shopping malls and attractions. . It's just Christmas. As soon as you enter the lobby, you can already feel the luxurious style. It is decorated with golden Christmas decorations and is full of a strong festive atmosphere. There are also live musicians playing, which makes people deeply feel the joyful holiday atmosphere. . We stayed in the "Luxury Club" room with a comfortable environment and a view of Shenzhen cityscape. The hotel is also very considerate and provides a variety of pillow choices. We also use L’Occitane toiletries. The hotel also has a large outdoor swimming pool, fitness center, and beauty salon. . There are several restaurants to choose from, including Xiang Coffee, Lobby Lounge, Champs Champion Restaurant and Bar, 360° Bar Restaurant and Lounge, and Shang Palace. You can taste local and international delicacies in one go. There is 24-hour room meal service in the room. Residents of Horizon Club can also go to the 27th floor to enjoy a rich buffet breakfast, which includes a variety of frozen dishes, fruits, breads, snacks, porridge and noodles, a variety of Chinese and Western cuisine options, and some ready-to-order meals. . The hotel has a convenient location and a comfortable environment. The staff has good service attitude and truly feels like a five-star service.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
- Luohu shopping mall, walking distance. Near railway station.
- KingGlory Mall 500m walking from hotel
- DongMen shopping street, also can go walking or take metro to Laojie station.
within walking distance, you can shop any which way you want - including fake, brand authentic, local affordable to high pricy range of foreign imports of world renowned TOP named brands
There are more places to choose from in the Shenzhen area.
PRICE RANGE
AU$130 - AU$152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
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LOCATION
ChinaGuangdongShenzhenLuohu Port
NUMBER OF ROOMS
552
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SHANGRI-LA SHENZHEN - NEARBY LUOHU BORDER, OUTDOOR SWIMMING POOL (AU$130) - 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool
Which popular attractions are close to Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Nearby attractions include Luohu Commerical City (Lo Wu Shopping Plaza) (0.3 km), Kingkey 100 (1.2 km), and The Mixc of Shenzhen City Crossing (1.0 km).
What are some restaurants close to Shangri-La Shenzhen - Nearby Luohu Border, Outdoor Swimming Pool?
Conveniently located restaurants include 360o Bar, Restaurant and Lounge Shangri-La Hotel Shenzhen, Coffee Garden Shangri-La Hotel Shenzhen, and Shang Palace Shangri-La Hotel Shenzhen.
