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East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001 China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Shenzhen
Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 3,265 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travellers' Choice
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
Chinese
Hotel links
Special Offer:NULL

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
45Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
8228Reviews16Q+A100Room tips
Traveller rating
  • 6,701
  • 1,139
  • 270
  • 75
  • 47
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Popular mentions
Samuel wrote a review Oct 2021
1 contribution
Dear Shangri-La’s Manager: I would like to express my thanks and appreciation for the service and care I received at your Hotel from 25/10 to 28/10 . I’m pre-celebrating my first 30s birthday , and I wanted it to be perfect. Your staff did not disappoint me.  Your GRO, Ciel , was able to get a lovely pillow at the first night which makes me feel a lot of love and care . She was also arranged a one-day tour of the Window of the World, which I thoroughly enjoyed. Staying in Shangri-La actually enhanced my vacation experience. Every staff member with whom I came in contact was attentive and kind including Nina in front desk , I have already decided to return to Shangri-La for my next vacation, which will be next week . I had a wonderful two days vacation, and I have recommended Shangri-La to all of my colleagues, friends and family. Thank you again for such outstanding service.  Sincerely,  Samuel Mak 亲爱的Shangri-La的经理:我想向我在酒店收到的服务和护理,从25/10到28/10表示感谢和赞赏。 我正在预先庆祝我的前30秒生日,我希望它是完美的。 你的员工不会让我失望。 你的GRA,CIEL,在第一晚能够获得一个可爱的枕头,让我感受到了很多爱和关怀。 她还安排了一天的世界之旅,我非常享受。 留在香格里拉实际上增强了我的假期体验。 与我联系的每个工作人员都在关注和善良,包括NINA在前台,我已经决定返回Shangri-La,为下一个假期,这将是下周。 我度过了一个美好的两天假期,我已经推荐了Shangri-la给所有的同事,朋友和家人。 再次感谢您进行如此优秀的服务。 真诚的,塞缪尔·克
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Date of stay: October 2021Trip type: Travelled solo
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Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded 5 weeks ago
尊敬的客人,感谢您选择深圳香格里拉并在百忙之中与我们分享您的好评。香格里拉集团始终秉承着“热情好客,亲如家人”的理念,致力为每一位宾客带来宾至如归的服务!期待再次相遇,祝您生活愉快!
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SHIWEI wrote a review Oct 2021
2 contributions
The hotel is rated five-stars hotel but it is not worth with that price.Firstly,i hope the attitude of the staff can be improved.They don't look like friendly.Secondly,effect of soundproofing is really bad.I can even hear phone talking from other room.Thirdly,facilities are supposed to be updated.Especially for air conditioner,i couldn't control temperature and feel really cold on midnight.
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Date of stay: June 2021
Rooms
Location
Service
Trip type: Travelled on business
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Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded 4 weeks ago
尊敬的客人,感谢您选择深圳香格里拉并在百忙之中与我们分享您的好评。香格里拉集团始终秉承着“热情好客,亲如家人”的理念,致力为每一位宾客带来宾至如归的服务!期待再次相遇,祝您生活愉快!
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cody h wrote a review Jul 2021
5 contributions
+1
shangrila hotel is indeed nice for customers.we really enjoy it.The bathroom is large and clean.Meanwhile,the staff helps us clean the house on time and the bed is soft.In short,its very nice for almost all types of customers to live in.
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Date of stay: July 2021Trip type: Travelled with friends
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Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded 4 weeks ago
尊敬的客人,感谢您选择深圳香格里拉并在百忙之中与我们分享您的好评。香格里拉集团始终秉承着“热情好客,亲如家人”的理念,致力为每一位宾客带来宾至如归的服务!期待再次相遇,祝您生活愉快!
Read more
rock l wrote a review May 2021
1 contribution
arrived at 5:30pm, great service. quiet and neat environment, foods are good. some Hong kong style dishes taste the same as in Hong Kong. lobster and seafoods are fresh. dessert is fantastic . parking is easy. recommended
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Review collected in partnership with 单个酒店
Date of stay: May 2021Trip type: Travelled as a couple
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Response from SLZ Shangri-La, General Manager at Shangri-La Shenzhen
Responded 30 May 2021
尊敬的宾客, 欢迎下榻深圳香格里拉,并在百忙之中给予我们好评。香格里拉集团始终秉承着“热情好客,亲如家人”的理念,得到您的好评我们感到荣幸至极。您对我们工作人员的肯定,我们已将您的好评转达至他本人,这将激励着我们团队的不断进步,我们期待您的下次光临!祝您一切顺利! 总经理 严伟佳
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Dmitry P wrote a review Mar 2021
Sanya, China24 contributions
During our business trip, we stayed in this wonderful hotel for long time. The room is very comfortable with nice view to HK side. Very big bad, bigger than King bed. Always very clean room, thanks to housekeeper Judy for good work. Breakfast is very important for successful work day, and in Shangri-la it's one of the best. Chief Bennie every morning cooks for us, especially, poached eggs with salmon on bread. Hotel situated in very nice place, near the railway station. Now it's quite area, because the HK border closed. So, it's very comfortable to stay here. Room is very big, clean and with nice view. Horizont Club provided fresh drinks and snacks. All included. Best place for work and relax. Thank a lot to Staff for their support.
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Date of stay: March 2021
Value
Cleanliness
Service
Room Tip: Rooms with HK side view is very nice.
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Response from SLFT Shangri-La, General Manager at Shangri-La Shenzhen
Responded 7 Apr 2021
Dear guest, thank you for choosing to stay at Shangri-La Hotel,Shenzhen recently! And take the time to share your hotel experience. We are always committed to providing high quality service to our guests. At the same time, the hotel will offer seasonal special offers. You can always pay attention to our official website for timely information. Thank you again for your stay and feedback, which will help the hotel better fulfill its brand promise. Looking forward to seeing you again. Yours Sincerely, Rebecca Yan General Manager “
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PRICE RANGE
USD 72 - USD 142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香格里拉大酒店罗湖区, shangri la hotel shenzhen
LOCATION
ChinaGuangdongShenzhenLuohu Port
NUMBER OF ROOMS
552
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Frequently Asked Questions about Shangri-La Shenzhen
Which popular attractions are close to Shangri-La Shenzhen?
Nearby attractions include Luohu Commerical City (Lo Wu Shopping Plaza) (0.4 km) and The Mixc (0.4 km).
What are some of the property amenities at Shangri-La Shenzhen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Shenzhen?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-La Shenzhen?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Shenzhen?
Conveniently located restaurants include La Terrazza - Grand Hyatt Shenzhen, 1881 Chinese Restaurant - Grand Hyatt Shenzhen, and The Show Kitchen - Grand Hyatt Shenzhen.
Are there opportunities to exercise at Shangri-La Shenzhen?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Shangri-La Shenzhen have an airport shuttle?
Yes, Shangri-La Shenzhen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Shenzhen have airport transportation?
Yes, Shangri-La Shenzhen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Shenzhen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.