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Raffles Shenzhen

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No.3008 Zhongxin Road, Nanshan District, T7, One Shenzhen Bay, Shenzhen 518054 China
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Traveller (1066)
Room & Suite (135)
Dining (98)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#11 of 3,266 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travellers' Choice
Located in Nanshan District, Raffles Shenzhen is strategically structured within a short distance from Qianhai, an area brimming with innovation in the modern service industry. Within walking distance to the Shenzhen Bay Port as well as close proximity to a number of shopping malls, headquarter offices, and the Shenzhen Bay Park, Raffles Shenzhen connects you to the best of the city while offering an escape from the noise and bustle. Innovatively designed with contemporary architecture, state-of-the-art facilities, and 168 generously spacious guest rooms and suites, Raffles Shenzhen is an urban oasis that occupies the top floors of the 72-story tower in the prestigious One Shenzhen Bay Office Building. As a new, glamourous icon of Shenzhen, Raffles brings new heights to luxury and bespoke service to the economic centre. Spectacular views of the Shenzhen Bay and Hong Kong are featured in guestrooms and food and beverage venues, while natural day-light illuminates the meticulously crafted interiors for a truly magical stay experience. Continuing a 134-year tradition, the legendary Raffles butlers bring the warm, graceful and personalized service for which they are known to Shenzhen. Indulge in a one-of-a-kind culinary journey. From the privacy of your room to the unique ambience of our six exceptional food and beverage venues, Raffles Shenzhen satisfies every craving. The Raffles Shenzhen culinary team offers outstanding levels of gastronomy from around the world in the hotel’s six signature restaurants and bars, each complemented by stunning views and natural day light environments. Whether you are craving a mouthwatering prime steak, the best traditional Cantonese specialties, the intricacies of refined Japanese cuisine, world-class selection of rare spirits and artisan cocktails, or an enchanting buffet featuring fresh seafood, we are here to deliver the finest dining experience in town. Grandeur and heritage meet cutting-edge technology at Raffles Shenzhen, the quintessentially luxury location of choice to impress and inspire. With a total space area of 3,000 sqm including a pillar-less Grand Ballroom and 8 meeting rooms, we offer a wide selection of tastefully striking venues to suit all types of meetings and occasions. From elegant corporate settings to multiple wedding themes, the impeccable Raffles service and facilities ensure a flawless and professional experience from start to finish. State-of-the-art technology includes high-definition video conferencing and projection, video and lighting control, surround-sound audio, cutting-edge touch-screen display systems and wireless microphones for a truly impressive and impactful event to be remembered. Awaken and revive your senses within a serene oasis of personal peace, enchantment, and tranquility at our spa, where natural day-light brings you closer to nature. The sensory retreat that awaits at Raffles Spa is the epitome of a luxurious sanctuary, where time-honored methods and holistic treatments that will calm and transform both body and mind. Keep healthy and refreshed with our fully-equipped, state-of-the-art fitness centre, indoor swimming pool and personal training sessions. Experience a rejuvenating hydrotherapy wellness experience including Jacuzzi and vitality pool in a natural-light environment.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Conference facilities
Banquet room
Wifi
Pool with view
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Wine / champagne
Meeting rooms
Spa
Facial treatments
Head massage
Massage
24-hour security
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Chinese

Location

Full view
39Car recommended
Grade: 39 out of 100
12Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
No.3008 Zhongxin Road, Nanshan District, T7, One Shenzhen Bay, Shenzhen 518054 China
Name/address in local language
Getting there
Shenzhen Airport20 kmSee all flights
Hong Kong Intl Airport22 kmSee all flights
DengliangShenzen Metro8 min
HaiyueShenzen Metro10 min
See all nearby hotels
917Reviews1Q+A1Room tip
Traveller rating
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Time of year
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Popular mentions
Yanny X wrote a review Dec 2021
2 contributions
Thanks Steven for organizing the nice room for us! It’s a fantastic ocean view room. Even we checked in late, but he prepared everything we needed, so touch! Once again, thanks Steven! We will stay here next time we come to Shenzhen!
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Review collected in partnership with 单个酒店
Date of stay: December 2021Trip type: Travelled with family
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Response from Yang Jasmine, 营销 at Raffles Shenzhen
Responded 2 weeks ago
Dear yannyx2021, Thank you for choosing Raffles Shenzhen and sharing your comments on your recent stay with us. I was very delighted to read that you enjoyed our fantastic Shenzhen Bay view and service experience, especially the service of Steven. And I have also shared your valuable comment to our team here and this will definitely encourage us to deliver the Raffles experience consistently each and every time. Arrive as guests, leave as friends, and return as family. Much appreciated for your compliments and we all look forward to welcoming you back soon. Sincerely, Samuel Wong General Manager
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Mariya S wrote a review Oct 2021
10 contributions4 helpful votes
What is amazing staycation I had experienced here. Start from arrival, guest room, beautiful sky bar, breakfast - all above my expectation. And of course it’s all about people. They always go little extra to let you feel very special. Big thanks to Eva at front desk, bar manager and chef who prepared my omelette. Room also very comfortable with amazing view, hopefully I will back soon 😊
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Yang Jasmine, 营销 at Raffles Shenzhen
Responded 2 Nov 2021
Dear 767mariyas Thank you for staying with Raffles Shenzhen and taking time to share your experience! It's been a true delight to know that you've enjoyed a pleasant journey with our facilities and service. Arrive as guest, leave as friend and return as family. We look forward to welcoming you again at your home in the clouds!
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东花 吕 wrote a review Oct 2021
3 contributions
+1
A very comfortable trip! Next time I come back,非常感謝!非常舒適享受的一次旅行!下次我还來!A very comfortable trip! I'll come back next time. Thank you very much. Your service is very first-class!我很願意推薦給我身邊的朋友!萊佛士酒店設計特特!高端!我喜歡!
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Date of stay: October 2021Trip type: Travelled on business
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Response from He Veronique, 营销 at Raffles Shenzhen
Responded 7 Oct 2021
尊敬的东花吕, 您好!十分欣喜您享受在深圳鹏瑞莱佛士酒店的假期之旅。您的褒奖及认可让我们备受鼓舞,我们将以此为动力一如既往地为宾客提供周到贴心的个性化体验,致力为宾客提供难忘的品质之旅。 甫至为客,离别是友,再次归来是家人。期待与您的再次相遇。
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Quaint S wrote a review Aug 2021
Sydney, Australia3 contributions3 helpful votes
So disappointed with the service offered by Raffles Shenzhen. I booked a suite and stayed for 1 night. The Chinese restaurant located at 70th floor tastes not good. The chicken was too salty and overcooked. When I was doing spa, the therapist said that she cannot get any commission from the price I paid, so she asked for tips. I was so confused about the hotel charging exorbitant prices and did not pay enough to their staff? The thing that pisses me off the most was the service provided by the front desk when I was checking out. The lady was frowning throughout check-out. She was not willing to give me the hard copy of the invoice. She did not ask me how was the stay and of course she did not say any greetings before leaving. That kind of service totally didn’t match the price and also the standard of Raffles (the most luxurious hotel of Accor). I’d never come back to this hotel again, and I planned to reach diamond status of Accor this year, and it seemed that I’m gonna give up cuz I don’t wanna waste on it.
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Date of stay: August 2021Trip type: Travelled with friends
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Response from He Veronique, 营销 at Raffles Shenzhen
Responded 25 Aug 2021
Dear Mr. Song, Greetings from Raffles Shenzhen. Firstly, I would like to express my sincere gratitude for sharing your thoughts on the experience you had at our hotel. I sincerely regret to learn certain expectations of yours were let down due to the perceived level of our Yun Jing Chinese restaurant as well Spa team member ethic matter. Kindly rest assured that here at the Raffles Shenzhen, we constantly aim towards reaching excellence and enhancing our services and that your feedback has already helped us become a better hotel. Furthermore, I have discussed the matters addressed with our concerned management to ensure that we use your comments to improve our service in these areas immediately. On the other hand we are seriously looking into the areas you have highlighted for corrective action. Thank you for providing constructive feedback which help us to improve ourselves and we truly value the viewpoint from experienced traveller like yours. Please do not hesitate to share with me additional feedback should there be any at samuel.wong@raffles.com I remain hopeful we will hear from you again and have a chance to welcome you at the Raffles Shenzhen in near future. Should you decide to give our hotel a second chance, I would be more than happy to personally take care of your arrangements. Sincerely yours, Samuel Wong General Manager Raffles Shenzhen
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Wanderlust20111212 wrote a review Jun 2021
Macau, China11 contributions8 helpful votes
All the staff was professional and working with passion, they helped to make my stay as comfort as possible! Both hardware and software is best in town. It’s a perfect place for staycation to relax and enjoy meal and spa.. didn’t have chance to enjoy longer as it was for business .. will return again for leisure next time!
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Date of stay: April 2021Trip type: Travelled on business
1 Helpful vote
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Response from He Veronique, 营销 at Raffles Shenzhen
Responded 28 Jun 2021
Dear Wanderlust20111212, Thank you for choosing Raffles Shenzhen and sharing your comments on your recent stay with us. It is been a true delight to know that you have enjoyed a pleasant journey with our personalized and warm service. We appreciate that you recognize our meal and SPA. Besides we would share your praise and recognition with our team to keep delivering the Raffles experience. Arrive as guest, leave as friend and return as family. We trust your travels will bring you back to Shenzhen, where we look forward to warmly welcoming you back!
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PRICE RANGE
USD 279 - USD 390 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongShenzhen
NUMBER OF ROOMS
168
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Frequently Asked Questions about Raffles Shenzhen
Which popular attractions are close to Raffles Shenzhen?
Nearby attractions include Baoneng All City Shopping Mall (0.8 km).
What are some of the property amenities at Raffles Shenzhen?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Raffles Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Raffles Shenzhen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Raffles Shenzhen?
Yes, a parking garage is available to guests.
What are some restaurants close to Raffles Shenzhen?
Conveniently located restaurants include Yue JiangChun Restaurant (Taigucheng), BONBONS Hello Kitty Cafe(Haian City), and Brownstone Tapas & Bar.
Are there opportunities to exercise at Raffles Shenzhen?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Does Raffles Shenzhen have an airport shuttle?
Yes, Raffles Shenzhen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Raffles Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does Raffles Shenzhen offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Raffles Shenzhen?
The staff speaks multiple languages, including English and Chinese.