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Grand Hyatt Shenzhen

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Traveller (438)
Room & Suite (146)
Dining (46)
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Overview
  • Excellent64%
  • Very good28%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“the penthouse”(13 reviews)
“great hotel”(38 reviews)
“mixc mall”(10 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (819)
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Traveller rating
297
103
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297
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26
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9
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All reviewsthe penthousegreat hotelmixc mallground floorhigh end shoppingthe club loungerain showerdiamond memberguest roomsbreakfast buffetfitness centerf bhotel roomrooms are spaciousbusiness travelchinese restaurantlobby
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11 - 15 of 441 reviews
Reviewed 14 March 2018

The Grand Hyatt is a great choice in Shenzhen - the rooms, like the lobby and the rest of the hotel, are spacious and modern. Lately I've noticed that the layout and decor of rooms are quite consistent among many Grand Hyatt properties, which is...More

Thank James T
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 19 March 2018

Dear James T, Thank you for choosing Grand Hyatt Shenzhen and leaving us such a kind review. We are glad to learn that our comfortable guestroom, well-equipped fitness center and convenient location made your stay a pleasant one. At the same time, we also appreciate...More

Reviewed 13 February 2018

Good Hotel but not what i expected with customer service. I had a long stay, three weeks and they would not upgrade me to my next level till after i completed my stay. Breakfast was good but very expensive and could be better. Rooms is...More

1  Thank zubux
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 23 February 2018

Dear zubux, Thank you for staying with us. We are glad to learn that you had a comfortable stay. We also noticed your comments about breakfast. For this, we have passed on your suggestion to our Executive Chef who will review our breakfast offerings accordingly....More

Reviewed 26 January 2018

The rooms are big, clean and have full amenities. This hotel has 8 restaurants/lounge/bar outlets - the biggest of its kind in Shenzhen. Its Chinese Restaurant - 1881 serves the best Peking Duck in Shenzhen ( or I would say in this region.More

Thank Stephen L
Response from Grand-Hyatt-Shenzhen, other at Grand Hyatt ShenzhenResponded 29 January 2018

Dear Stephen L, Thank you for choosing the Grand Hyatt Shenzhen. It’s our honor to receive a full score review by experienced travelers such as you. Your compliments for our guestroom and restaurants, specially 1881, are highly appreciated. It was our pleasure to have you...More

Reviewed 22 January 2018

Had a very pleasant stay at this hotel. The staff were friendly and very helpful to someone who didnt speak the local language. The club lounge was also great value for money. The suite we had was spacious and the views good too. The toilets...More

1  Thank kunsaha
Response from Grand-Hyatt-Shenzhen, other at Grand Hyatt ShenzhenResponded 29 January 2018

Dear kunsaha, Thank you for choosing Grand Hyatt Shenzhen and providing us a full score review. We were pleased to learn that you had a wonderful stay with us and very much appreciate your compliments towards our service, facilities and restaurant. We were delighted to...More

Reviewed 21 January 2018

I travel to Shenzhen on business many times each year and started staying at the Grand Hyatt a couple of years ago. The hotel is modern and immaculately clean. The staff are all professional, courteous and kind. Breakfast has an excellent choice of both Asian...More

Review collected in partnership with Hyatt Hotels
Thank 67DMH
Response from Grand-Hyatt-Shenzhen, other at Grand Hyatt ShenzhenResponded 23 January 2018

Thank you for staying at Grand Hyatt Shenzhen again and always considering us as your first choice in the Luohu area. We appreciate your recognition and are glad that our associates, choice of breakfast and convenient location were able to make your stay as enjoyable...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 161 - USD 304 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#226 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 161 - USD 304 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#226 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (438)
Room & Suite (146)
Dining (46)
Pool & Beach (12)
Business Centre & Event Rooms (2)
Questions & Answers
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Tina D
24 August 2016|
AnswerShow all 4 answers
Response from 33Kim633 | Reviewed this property |
Not pretty sure, I did not try to find this service near the hotel.
0
Votes
Google Translation
ludogdoo
5 May 2015|
AnswerShow all 2 answers
Response from Susan T | Reviewed this property |
You don't need a visa for hotel. Visa for entry into country will depend on your nationality. You can go through the Hong Kong airport, catch a taxi from airport into the hotel, which takes about 1.5-3 hrs, crossing the... More
0
Votes
danasbox
5 May 2015|
AnswerShow all 2 answers
Response from danasbox |
Thanks yikes looks like Hong Kong is MUCH faster!!! We may try the Hyatt Regency Hong Kong Sha Tin Which I guess it the new territory and no visa requirements and hopefully closer the HKG. Thanks if you have any Hyatt... More
0
Votes
Room Tips
"Corner room #1918 was huge with great views of the city and the Hong Kong border."
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"take a higher floor to have the full view, either of the mountains or the cityscape."
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"if facing the mountains, be sure to not be opposite the apartment block."
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"Had a regular room"
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