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The Ritz-Carlton, Shenzhen

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#2 of 2,670 Hotels in Shenzhen
Certificate of Excellence
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The Ritz-Carlton, Shenzhen
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717 Reviews from our TripAdvisor Community

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Showing 398: English reviews
Reviewed 1 week ago via mobile

I have been traveling in Asia for 15 years and there are VERY few hotels that consistently EXCEED my expectations time and again. The Ritz Carlton Shenzhen is such a hotel. The highlight of my most recent stay was interacting with the Club Lounge Team, particularly Sun, Annie and Ashley. The staffs' anticipation of every need is amazing and their...

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Helpful?
Thank HudBkk
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear HudBkk, Warmest greetings from “your” Ritz-Carlton, Shenzhen. First and foremost, we are very pleased to hear that your stay with us exceeded your expectations. Thank you very much for your incredible five-star review! I am very happy to know that you enjoyed your stay, especially the service provided by our talented Ladies and Gentlemen at the Club Lounge. I...

Huizhou, China
Reviewed 1 week ago

This is the best hotel in China. Great people, great food, and close to Coco Park and shopping. Good food in the hotel and next door, too. I have stayed at other Ritz-Carlton's in China and this is the best one.

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Helpful?
Thank jsalinger2016
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear jsalinger2016, Thank you so much for choosing The Ritz-Carlton, Shenzhen for your business trip and for your loyalty to the brand. I am very pleased to learn about your fantastic experience at our hotel during your trip to Shenzhen. I am glad to know that you liked the delicious food, convenient location and especially the great service provided by...

Palm Beach Gardens, Florida
Reviewed 1 week ago via mobile

The rooms were comfortable and well appointed. The food was delicious. The property had all the accommodations that American Travelers would come to expect. The staff truly went out of their way to make our stay as enjoyable as possible. Location was great a short walk from a mall and a subway station on the same block. Remember Chinese culture...

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Helpful?
Thank tgilbert3
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear tgilbert3, Thank you very much for staying at The Ritz-Carlton, Shenzhen, and for your wonderful review on TripAdvisor and your loyalty to The Ritz-Carlton brand. I am most delighted to know that you had a beautiful and remarkable experience at The Ritz-Carlton, Shenzhen. I am very proud to learn that you especially enjoyed the dining journeys in our Club...

Reviewed 1 week ago

Service is fantastic. Food at the Italian restaurant is excellent. I have a special pumpkin soup, the soup is a clear soup that distill the pumpkin to make soup. Excellent taste. Tiramisu is very good too. Not too sweet, not watery, right temperature. Excellent presentation too.

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Helpful?
Thank David T
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear David_T, Thank you for taking the time to share your very nice comments on TripAdvisor. I am most delighted to learn that you had an excellent stay at Your Ritz-Carlton, Shenzhen, with the great food and especially the fantastic services provided by our Ladies and Gentlemen. As the General Manager, I am very proud of each and every Lady...

San Jose, California
Reviewed 2 weeks ago

The best stay I ever had. Service is great! Guest relation is superb. They provide personalize assistance and make you feel as if you are the most important guest in the hotel. In my opinion the facility is great but their most competitive differentiator is their service, very knowledgeable staff-Jodie, she always make sure that you have the best experience...

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Helpful?
Thank ADG_Cal
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear ADG_Cal, Thank you for taking the time to share your very nice comments on TripAdvisor. I am thrilled to learn that you had a great stay at Your Ritz-Carlton, Shenzhen, with the great facilities and especially the finest personal services provided by our Ladies and Gentlemen. As the General Manager, I am very proud of each and every Lady...

CA
Reviewed 2 weeks ago

TLDR: Ritz Carlton Shenzhen represents quality, honor, and loyalty; nothing else in Guangdong comes close. I'd like to start by making clear the qualifications of this review: I have stayed over 150 nights in Shenzhen for business over the past two years. Of that time, I spent 70 at the St Regis, plenty of time lounging around the Grand Hyatt...

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Helpful?
Thank Doug B
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Doug B, Thank you for taking the time to share your very nice comments on TripAdvisor. I am most delighted to hear that you had a fantastic stay at Your Ritz-Carlton, Shenzhen, with the great location and the finest personal service provided by our Ladies and Gentlemen. As the General Manager, I am extremely proud of each and every...

Toronto, Canada
Reviewed 2 weeks ago

Service is fantastic. Room is lawless. bathroom has great views of city and the bed was comfortable. Best little thing. They cook your hamburger rare! It is a little pricey, but that is what you get when you stay at a five star hotel.

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Helpful?
Thank mdubs10
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear mdubs10, Greetings from your Ritz-Carlton, Shenzhen. It is a great pleasure to read your nice comments. I am very happy to know that you were satisfied with the hotel, and especially the excellent, competent and personalized service provided by our Ladies and Gentlemen. Once again, thank you for choosing to stay with us. All our Ladies and Gentlemen are...

Edinburgh, Scotland, United Kingdom
Reviewed 2 weeks ago via mobile

Staff are incredibly friendly, occasionally it can be too much for me, especially if you are here for a few days, others love the attention. Rooms are large and very comfortable. Breakfast is excellent, the evening buffet is extensive. Gym has lots of kit. Bar and public areas fantastic. Good location you can walk to underground, just round corner and...

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Helpful?
Thank Caroleannes
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Caroleannes, Thank you for taking the time to share your comments on TripAdvisor. I am delighted to hear that you had a great stay at our hotel, with the convenient location, comfortable guestroom, well-equipped gym, excellent breakfast at Flavorz All-Day dining restaurant on the 2nd floor and the outstanding services provided by our Ladies and Gentlemen. Thank you once...

Tel Aviv, Israel
Reviewed 3 weeks ago

I've spent there two nights and room quality was just unbelievable. Big room, big bath room with a very nice view if somebody wants to have a bath with a view. Everything is well made and just makes an impression of luxury. Take the hotel BREAKFAST! A plenty of delicious food.

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Helpful?
Thank David G
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear David G, Thank you very much for staying at The Ritz-Carlton, Shenzhen and for your nice review on TripAdvisor. It is my great pleasure to learn that you enjoyed the super luxurious and spacious room, nice view from the room which overlooking the highest building in Shenzhen and our tropical style outdoor swimming pool as well as the breakfast...

Toronto, Canada
Reviewed 3 weeks ago

Stranded under a typhoon watch in Hong Kong, we took advantage of our new Chinese visas and went up to Shenzhen for a much cheaper evening. Getting to Shenzhen is incredibly easy from Hong Kong (as long as you have the paperwork) and this hotel is right beside the metro as well. This is my version of a perfect hotel....

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Helpful?
Thank Ryjones
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Ryjones, Thank you for taking the time to share your very nice comments on TripAdvisor. I am most delighted to hear that you had a fantastic stay at Your Ritz-Carlton, Shenzhen, with the very accessible location, beautiful room, specious and fully equipped Gym and especially the finest personal service provided by our Ladies and Gentlemen. As the General Manager,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: $171 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#57 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Shenzhen staff and other travellers.
5 questions
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Questions? Get answers from The Ritz-Carlton, Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Professional staff and excellent hospitality. They have your best interest at heart.”
 of 5 bubbles Z1427MCdavidt, 27 Nov 2016 | Read review
“Best personalized service!”
 of 5 bubbles ADG_Cal, 23 Nov 2016 | Read review
“The junior suite has two king beds made into one massive bed.”
 of 5 bubbles dougb708, 22 Nov 2016 | Read review
“There are room with a view to the river.”
 of 5 bubbles davidgA1249DT, 16 Nov 2016 | Read review
“Pool side......”
 of 5 bubbles fowlerwang, 13 Nov 2016 | Read review
5 of 5
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