We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Ritz-Carlton, Shenzhen

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Ritz-Carlton, Shenzhen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

836 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 452: English reviews
Start your review of The Ritz-Carlton, Shenzhen
 Click to rate
Reviewed 3 days ago NEW

Really awesome hotel. Clean modern, with everything you could need. The staff are so great, nothing is to much trouble. The club lounge is awesome. The pool and gym are awesome. This place just awesome. The only down side is you are about 30 mins away from the hub of action, but 30 mins is nothing. Still a lot to...

 Report
Helpful?
Thank Bianca1russ
Reviewed 1 week ago NEW

I stayed at the Ritz Carlton in Shenzen for business last week and this is definitely one of the best hotels not only in Shenzen but anywhere in Asia. The service in the club lounge goes above and beyond and no request is to small to handle. The rooms are very well appointed.. Sun-il Oh, the club manager and his...

 Report
Helpful?
Thank Juliemcl15
United Kingdom
Reviewed 2 weeks ago

Everytime we have a business trip in Shenzhen, we always chose to stay in Ritz Carlton. Aside from the exceptional room and service, all the people are very acommodating and nice. They never cease to make you feel that you're just in your home.

 Report
Helpful?
Thank safaia00
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear safaia00, Thank you for taking the time to share your wonderful comments on TripAdvisor and for your loyalty to the Ritz-Carlton brand. I am most delighted to hear that you had fantastic stays at Your Ritz-Carlton, Shenzhen with the genuine care from our Ladies and Gentlemen, who made you feel like home. As the General Manager, I am very...

Reviewed 3 weeks ago via mobile

Hands done one of the best hotels I have stayed anywhere. Ritz have great lob ly for Wael ly welcome, style facilities of some of its competitors but it's luxury design, large rooms and very attentive personal on and will cater to whatever you need. They are your personal 24 hour on call assitants. Lots of hotels claim to offer...

 Report
Helpful?
Thank BirolDincli
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear BirolDincli, Thank you so much for choosing The Ritz-Carlton, Shenzhen for your recent trip to Shenzhen. I am most delighted to learn about your great experience with Your Ritz-Carlton, Shenzhen. Thank you for mentioning our luxury design, large rooms, and especially our attentive Ladies and Gentlemen who are always willing to go the extra mile in anticipating guests’ needs...

Saratoga, California
Reviewed 3 weeks ago

I travel to Shenzhen for 1-2 weeks at time. The Ritz is comfortable and the service is great. Vicky in the Curve Bar remembers our team. Annie, Jack, Hugh in the Exec Lounge are always helpful and friendly. Meria help me get assigned a nice room after a small registration mishap and Sam at the Front desk went all out...

 Report
Helpful?
Thank Billkusa1
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Billkusa1, Warmest greetings from your second home – Your Ritz-Carlton, Shenzhen. Thank you for your loyalty to the Ritz-Carlton brand. I am very pleased to learn about your great experience at our hotel. I am so proud to learn that our Ladies and Gentlemen created unmatched memories and experience for your stay. I will personally share your great comments...

Singapore, Singapore
Reviewed 3 weeks ago

i am from Singapore in town for holiday I must say the service is really tip top especially a staff by the name of Vanilla, she is very friendly and helpful, the rooms are very clean and tidy, it is also very near a shopping mall. I will book this hotel again for my next holiday 我来自新加坡在镇上度假我必须说服务真的是顶尖的,特别是一个名叫Vanilla的工作人员,她非常友好和乐于助人,房间很干净整洁,也非常靠近一个购物中心。 我会再次预订这家酒店,为我的下一个假期

 Report
Helpful?
Thank kohweisheng
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear kohweisheng, Thank you for taking the time to share your wonderful comments on TripAdvisor. I am most delighted to hear that you had a great stay at Your Ritz-Carlton, Shenzhen, especially impressed by the genuine care from Vanilla and our Ladies and Gentlemen, who made your stay memorable. As the General Manager, I am very proud of each and...

Reviewed 4 weeks ago via mobile

My return to Shenzhen wouldn't have been the same if I hadn't of checked into the Ritz-Carlton. Excellent service with excellent facilities (apart from the pool being cold)! If your staying here or even in town head to the Curv bar and ask Fabrizio to create something special with your drink of choice. Breakfast is a wonderful array of international...

 Report
Helpful?
Thank RBANNABLE
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear RBANNABLE, Thank you very much for taking the time to write a fantastic review on TripAdvisor. It was a great pleasure to learn that you liked our facilities, restaurants, food and drinks, and especially the excellent service provided by Fabrizio, Jeremy and the team. I would be more than happy to share your wonderful comments with our Ladies and...

Reviewed 20 March 2017

Our business stay at the Ritz Carlton in Shenzhen has been one of the most amazing hotel experiences any of us have ever had. The club staff Annie, Hugh and Jasmine were absolutely amazing, making us feel so welcome and special, as was the rest of the staff in the club level, providing a level of personalised service and care...

 Report
Helpful?
Thank Gene K
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Gene K, Thank you for taking the time to share your wonderful comments on TripAdvisor. I am most delighted to hear that you had a great stay with “one of the most amazing hotel experiences ” at Your Ritz-Carlton, Shenzhen, especially impressed by the genuine care from Annie, Hugh, Jasmine from Club, Walter from Concierge, and the team, who...

Reviewed 20 March 2017

I'm happy to say that Ritz Carlton, Shenzhen offers the best service amongst all the hotels that I've stayed around the world! It's amazing how their staff from all levels have such high inclination towards providing the best service to their guests. They are so caring and made me feel at home, showering me with surprises during my recent stay....

 Report
Helpful?
Thank Jenny L
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Jenny L, Thank you so much for choosing The Ritz-Carlton, Shenzhen for your recent trip to Shenzhen. I am very happy to know that you enjoyed your stay. Thank you for mentioning our well-kept room, comfortable bed, and especially our talented Ladies and Gentlemen who are willing to go the extra mile in anticipating guests’ needs to make their...

Reviewed 19 March 2017

This is my only choice of hotel when I travel to Shenzhen, I enjoy every single minute when I stay at hotel. Somehow it made me think it is my second home at ShenZhen. Highly recommend, not only because of the amenity, but most importantly the services and staff!

 Report
Helpful?
Thank Xin X
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Xin X, Warmest greetings from your second home – Your Ritz-Carlton, Shenzhen. Thank you for your loyalty to the Ritz-Carlton brand. I am very pleased to learn about your fantastic experience at our hotel during your trip to Shenzhen. I am so proud to learn that our Ladies and Gentlemen created unmatched memories and experience for your stay. I...

377 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (337)
Viewed
Room/Suite (57)
Viewed
View from Room (16)
Viewed
Hotel & Grounds (25)
Viewed
Pool/Beach Area (8)
Viewed
Bathroom (26)
Viewed
Dining (10)
Viewed
Family/Play Areas (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (192)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (40)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (1)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (31)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Shenzhen hotels
Four Seasons Hotel Shenzhen
#8 of 2,754 in Shenzhen
245 reviews
Luohu Port
Grand Hyatt Shenzhen
Grand Hyatt Shenzhen
#5 of 2,754 in Shenzhen
691 reviews
Show Prices
Show Prices
Show Prices
Shenzhen High-tec Industrial Park
InterContinental Shenzhen
InterContinental Shenzhen
#4 of 2,754 in Shenzhen
1,221 reviews
Huanggang Port
Futian Shangri-La Shenzhen
Futian Shangri-La Shenzhen
#13 of 2,754 in Shenzhen
879 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: $275 - $1,062 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Travelocity, Expedia, Orbitz, Ctrip TA, Priceline, Hotwire, Agoda, TripOnline SA and HotelQuickly so you can book your The Ritz-Carlton, Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#54 Best Value Hotel in Shenzhen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Shenzhen staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from The Ritz-Carlton, Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrading is always better lol”
Bianca1russ, 21 Apr 2017 | Read review
“Club room for certain”
genek2016, 19 Mar 2017 | Read review
“have a drink at the 26th floor. View is great and service is top.”
onzenoort, 8 Mar 2017 | Read review
“High Floor rooms. For a good view request rooms overlooking the swimming pool, ??01 - ??06”
AhmedA976, 2 Mar 2017 | Read review
“Any room with access to the Club is just perfect”
Mehri13, 22 Feb 2017 | Read review
5 of 5