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JW Marriott Hotel Shenzhen

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#19 of 2,754 Hotels in Shenzhen
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JW Marriott Hotel Shenzhen
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724 Reviews from our TripAdvisor Community

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Showing 394: English reviews
Benton Harbor, Michigan
Reviewed 17 March 2017 via mobile

This was my second stay at this JW this year. The staff has been consistently attentive, friendly and welcoming. My executive level room had lounge access where I enjoyed a good breakfast selection, light snacks, hors d'oeuvres and easy checkout. I used the laundry service, my garments were returned on time and cleaned according to my request. The corner room...

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Helpful?
Thank dpagewood
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback at Tripadvisor. We are very pleased to read that you appreciated the service, hotel facilities and enjoyed your visit in our hotel. It is always so encouraging for us to learn that our guests are happy and...

New York City, New York
Reviewed 14 March 2017 via mobile

I stayed here for the first time earlier this month. The rooms were large especially compared with the JW Marriott in Hong Kong. And it is about half the price of its HK sister! It's not a good option if you have business in Hong Kong, however as the trip from Shenzhen to Hong Kong Central will take close to...

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Helpful?
Thank PCCNYC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback for us. We are very pleased to read that you appreciated the concierge service and enjoyed your visit in our hotel. It is always so encouraging for us to learn that our guests are happy and satisfied...

Reviewed 1 March 2017

Had a nice welcome. Staff always smiling and helpful. The staff members were also conversant in English. Got upgraded to a room with two double beds (our travel agency booked for a triple-bed room but staff informed us that a third bed could not be added!!) The room was beautifully set (modern and stylish). The washroom was yet another marvel....

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Helpful?
Thank Norbert A
JWMarriott_Shenzhen, Guest Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Warm greetings from JW Marriott Shenzhen! Thank you very much for taking time to post your comment. I appreciate your comments regarding your good experience in our hotel regarding to helpful staff, comfortable guest room, central location & convenient traffic. We apologize for the inconvenience causes by the extra bed issue during your visit. I have shared the...

CT
Reviewed 23 February 2017

Depending on airfares we at times fly into Hong Kong, and stay at the JW. It's easy to get to from HKG, and we have used the hotel many times since it opened. It is convenient, easy to get around with a subway stop not too far a walk away, and bus stop right in front of the hotel. Staff...

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Helpful?
Thank halpinct
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback. Thank you for your recognition of the hotel service. It is the best encourage for the hotel staff with you satisfied feedback. Your comment is viey importan for us. We have taken your comments seriously and we...

Atlanta, Georgia
Reviewed 21 February 2017

I just finished another week at the JW Marriott Shenzhen Bao'an. I had another really great stay. Everything was simply perfect. Again I have to make some special recognition, This time to Betty, William, and Coco in the restaurant. Thanks for making me feel welcome and at home. Thanks for the attention and great service. And I had another heavenly...

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Helpful?
Thank Kim D
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your detailed experience regarding your stay. We are delighted to read that you are satisfied with the service of the restaurant, and your review about how you enjoyed our SPA service at hotel. Thank you again for your positive...

Ho Chi Minh City, Vietnam
Reviewed 17 February 2017

I m been here for a week end , i was really surprised about dessert aera , Clement ,a French pastry chef who is in charge , ...i try sme dessert was good but nothing to compare to his Cannelé , was awsome ,a bit surprise to find this Bordeaux speciality in shenzhen , with a quality like that ,...

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Helpful?
Thank bijam
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback. We are very pleased to read that your acknowledgement to our dessert and I will share with our staff, especially our French chef let them knows that their service was recognized. Your satisfaction is always encouraging for...

Chugiak, Alaska
Reviewed 16 February 2017

Superb breakfast! Lots of choices, from Asian the Western food available... Delightful dim sum, excellent ham and eggs, cooked-to-order omelets--it's all wonderful. Chef Clement Charlier visits diners and offers delightful pastries... A great dining experience!

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Helpful?
Thank bobgold76
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your detailed experience regarding your stay. We are delighted to read that you found our delicious food items & restaurant servise and I will share your good words with our staff, especially our French chef Clement. Your satisfaction is...

Reviewed 15 February 2017

The highlight of the stay is the restaurant. It has an excellent variety of deliciously prepared food items, both Western and Chinese. There are chefs staffed to prepare and serve throughout the area. Then there is the friendly French Maitre Di who circulates around the customers and serves fresh fare right out of the kitchen. I speak the language so...

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Helpful?
Thank Robert T
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback. We are very pleased to read that your acknowledgement to our food items & restaurant servise and I will share with our staff, especially our French chef let them knows that their service was recognized. Your satisfaction...

Beijing
Reviewed 5 February 2017 via mobile

I stay this hotel darling Chinese New year. Front desk people was very helpful and check In happening fast. Room was clean, ordinary that leveä hotel room. Breakfast was just ordinary except Coffee what is really good. I going to stay this hotel also my next stay In Shenzhen.

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Helpful?
Thank FlyfishermanBeijing
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thank you for sharing your experience at the JW Marriott Hotel Shenzhen through the Tripadvisor. As a valued member,we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to...

Los Angeles, California
Reviewed 5 February 2017

Stayed there for trip.The reception service and room service is great, and I think the service here is better than the nanshan one.The staffs here are patience and smile all the time. This makes me feel warm.

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Helpful?
Thank lisayanssss
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thank you for sharing your experience at the JW Marriott Hotel Shenzhen through the online survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: $171 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#46 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Shenzhen staff and other travellers.
6 questions
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Questions? Get answers from JW Marriott Hotel Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request the park view”
bishiam, 1 Apr 2017 | Read review
“There are only good room and better room, every room is perfect, you don't need to worry about it.”
jianmingx2016, 29 Mar 2017 | Read review
“rooms with two beds are bigger than with one.”
wmwzhou, 22 Mar 2017 | Read review
“Higher floors have less noise from street”
majer2017, 21 Mar 2017 | Read review
“concierge level”
halpinct, 23 Feb 2017 | Read review
5 of 5