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JW Marriott Hotel Shenzhen

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#17 of 2,667 Hotels in Shenzhen
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JW Marriott Hotel Shenzhen
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663 Reviews from our TripAdvisor Community

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Showing 361: English reviews
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I have stayed at this hotel many times over the years and it is always outstanding. Their staff always goes above and beyond to ensure you get what you need. The executive lounge has great food and staff too. The hotel is expensive, but the most comfortable place I have stayed. The location is great, the restaurants are good (expensive),... More 

Helpful?
Thank Phil R
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, It is our greatest honour to know that you have always had outstanding experiences at JW Marriott Hotel Shenzhen. Your kind words certainly will pass to our associates and it is always encouraging for us to learn that our guests are satisfied with our services because it is what we strive for every day. Once again, we thank... More 

Beijing, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

JW Marriott Shenzhen is another hotel for those who travel frequently for business. It's a great place to meet your client and especially the morning greeting from the staffs when your about to leave your hotel it will Shine up your day.

Helpful?
Thank SAM L
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, Thank you very much to give us a positive feedback of JW Marriott Hotel Shenzhen at Tripadvisor. We are delighted to learn that you had an excellent accommodation with us and your comment on the service provided by our staff are most gratifying and will be shared with the whole team. It was certainly a pleasure for us... More 

Dallas, Texas, United States
Level Contributor
252 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 2 weeks ago via mobile

I've stayed at this hotel several times and am never disappointed. Our room (1701) was spacious and beautifully appointed. It's a corner room overlooking the river. Beautiful view. The service is impeccable and the people are some of the most courteous in China. The Chinese restaurant is excellent with an outstanding staff. I will be back.....Lord willing!

Helpful?
Thank Gbusiek
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback at Tripadvisor and I shall share this to the team accordingly. We are very pleased to read that you appreciated the service and enjoyed your visit in our hotel. It is always so encouraging for us... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Ive stayed at this hotel dozens of times and I've experienced problems before but keep coming back because of the perks associated with my status with the Marriott brand. The hotel does a good job with upgrading me to jr suites on my last two visits - I will give them that. Two visits ago I checked into a room... More 

Helpful?
Thank Trey S
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, Firstly, please accept our sincerest apology for an unpleasant stay at our hotel during your recent visit in Shenzhen. Your feedback has certainly raised many areas of concern that need to be addressed and thank you very much for taking your time to share with us. We are terribly sorry to read that there was a wet floor... More 

Ankara, Turkey
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago via mobile

Good Room Size as suite- fits business need, Good Executive Lounge... powerful breakfast with fresh juices and chef prepared egg's option , fresh fruit... Great Spa - good after long flights ...good dry/steam sauna clean and modern.... RoomService, limited menu for dinner but delicious , Good Quality still water available,

Helpful?
Thank Onur O
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Onur O, Please accept our sincerest appreciation for always choosing us as the accommodation in Shenzhen and for sending us a truly wonderful comment to us. It is so glad to read that our team of associates provided attentive services which made your stay special and your kind words will be definitely passed to all associates.. This certainly will... More 

Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 weeks ago via mobile

Check in friendly and fast. The rooms are spacious on the club level. Beds are comfortable, bathroom is well appointed. The club lounge is nice and they have a good mix of western and Chinese cuisine.

Helpful?
Thank Mark G
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Mark G, Thank you for your wonderful comment regarding your recent stay with us at the JW Marriott Shenzhen. We are so glad to read that you did enjoy your stay that our hotel facilities, service, cuisine and experience were what you expected and fully deserved. Providing service excellence to our guests is always one of our core values... More 

Beijing, China
Level Contributor
153 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 383 helpful votes
Reviewed 28 October 2016

I have stayed mostly at Ritz-Carlton Shenzhen for all of my trips to Shenzhen this year. When I visited Shenzen last month, I stayed at this JW as Ritz was fully booked. However, I'm quite disappointed this time, especially at the Man Ho Restaurant. I have stayed at this hotel a couple of times before, and the service was mostly... More 

Helpful?
3 Thank AlanTam25
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, Thank you for taking the time to write a detailed review to us during your recent stay in the JW Marriott Hotel Shenzhen. It is with sincerest regret that we note your dissatisfaction with our service provided to you in our hotel. We are most treasured with the satisfaction of our guests, especially the Marriott members. During the... More 

A TripAdvisor Member
Reviewed 27 October 2016 via mobile

Big rooms. nice view facing the theme park through bathroom. Rooms and facilities starts to be outdated. Good gym with the equipments I need. Overall totally ok stay. Would like to try some newer Marriott hotels.

Helpful?
Thank A TripAdvisor Member
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, Thank you for sharing your positive feedback to JW Marriott Hotel Shenzhen at the Tripadvisor. It is so glad to know that your had a great experience in the hotel and were impressed with our big rooms with our Shenzhen Golf Club view. Thank you again for your time and we do hope that you have the opportunity... More 

Hong Kong, China
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2016

First time in this hotel. Front desk told me there is a bottle of wine for me inside the room. In fact, there is only a bottle of water (moved one of the complimentary bottles provided inside the room) & a small candy on a tray putting on the bed. As a gold status member (also some other hotel chains),... More 

Helpful?
Thank Winghong
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, Thank you for your review at the Tripadvisor. We deeply regret the experience you had regarding the welcome amenities and please accept our sincerest apology for not delivering the promise properly. Your feedback was already transferred to the Front Desk and further training will be processed accordingly. Your feedback is very important to us as far as we... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 October 2016 via mobile

Staff, Room, Fitness, Lobby, Bar - 5 (The pool looked amazing but it was raining so we were not able to enjoy it) Restaurants - 4 for food quality and server language issues - Very friendly and efficient but several mistakes over a few days due to English speaking abilities Location - 3 for being so remote - no shopping... More 

Helpful?
Thank John E
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, We would like to thank you for choosing JW Marriott Hotel Shenzhen as your accommodation choice during your recent stay in Shenzhen and for taking the time to feedback your comments to us. We are very pleased to read that you appreciated the service our staff provided and like our facilities, including the guestroom, Fitness Centre and Food... More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International 5 star luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen 5 star luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury 5 star hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: $173 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#11 Spa Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#45 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Shenzhen staff and other travellers.
3 questions
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Questions? Get answers from JW Marriott Hotel Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher floors have great views.”
 of 5 bubbles philr144, 19 Nov 2016 | Read review
“As close to the golf course side as possible. No pillars”
  • After asking for no pillar and them agreeing, HAHA!!
  • Facing south
  • If you look out the window East
  • Executiive room facing south
 of 5 bubbles cameron66, 1 Oct 2016 | Read review
“Room views are good (south or north). I was on 26th floor towards the main street and still very quiet and nice view”
 of 5 bubbles amir_cam, 16 Sep 2016 | Read review
“1216 was a nice sizable room that i have stayed in.”
  • Spacious Bathroom with separate WC
  • Spacious Bathroom with Bathtub
  • Deluxe room with study desk
 of 5 bubbles tazo1201, 21 Aug 2016 | Read review
“Hotel room is cozy and large”
 of 5 bubbles TT0419, 1 Jul 2016 | Read review
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