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Futian Shangri-La Shenzhen

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Traveller (586)
Room & Suite (322)
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Overview
  • Excellent75%
  • Very good20%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(56 reviews)
“cafe zen”(21 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Futian Shangri-La Shenzhen
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Reviews (1,548)
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488 results
Traveller rating
338
95
28
14
13
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LanguageEnglish
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338
95
28
14
13
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All reviewshorizon clubcafe zenwalk in wardrobegolden circlecoco parklobby loungebusiness tripexcellent stayexcellent hotelluxurious hotelsteam roomshangri la shenzhenlate checkbreakfast buffethouse keepingfavorite hotelbusiness district
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11 - 15 of 488 reviews
Reviewed 4 weeks ago via mobile

Good environment and comfortable room. Room is clean, Canteen food is good. Jenny Liu, guest relation staff attitude is excellent and good to guest always. I always stay in Shangrila hotel group wherever I go.More

Review collected in partnership with 单个酒店
Thank joewong2018
Response from Fiona Y, Director of Communications at Futian Shangri-La ShenzhenResponded 3 weeks ago

Dear Joe, Thank you very much for having recently stayed with usand thank you for having recognized the warm services from our dedicated colleagues. Your appreciation has been shared among all and it was really heart warming. We hope we will have another occasion of...More

Reviewed 4 weeks ago

I had a guaranteed 3-night reservation for a Horizon Club room. On arrival, the desk clerk mumbles the engineer is working on them. What? They aren't available. Why not? He pulls in another clerk who says the government wants the whole block. So what about...More

Thank saywhat?
Response from Jean Marc P, General Manager at Futian Shangri-La ShenzhenResponded 1 week ago

Dear Guest, Thank you for choosing Futian Shangri-La, Shenzhen and share your valuable comments with us. We truly sorry for what you experienced during your stay and sincerely hope you can contact us and we will do our best to see if we can make...More

Reviewed 4 weeks ago via mobile

It is a nice hotel surrounded by a sunflower park and a few malls. The gym is good but morning can be busy. I used the steam room and rested in the lady changing room. Breakfast and lunch were great. Lots of choices. We went...More

Thank GoingGoingGone04
Response from Fiona Y, Director of Communications at Futian Shangri-La ShenzhenResponded 3 weeks ago

Dear Guest, Thank you very much for having recently stayed with us and share your valuable comments. As you mentioned the check-in issue, I'd love to introduce you the newly launched Shangri-La app which allows guest to do mobile check-in and check-out in less than...More

Reviewed 4 weeks ago

This was the first time I was visiting and staying in Shenzhen. Futian Shangri-La is a beautiful hotel with excellent location in the middle of CBD. In particular I would like to thank Jason of the concierge desk for his excellent service with restaurant reservation....More

Thank yuetnanwong
Response from Jean Marc P, General Manager at Futian Shangri-La ShenzhenResponded 4 weeks ago

Dear Guest, Thank you very much for having recently stayed with usand thank you for having recognized the warm services from our dedicated colleagues. Your appreciation has been shared among all and it was really heart warming. We hope we will have another occasion of...More

Reviewed 4 weeks ago via mobile

It's my fourth business trip here in Shenzhen for another week,also the fourth time staying in Shangrila,perfect location(definitely the center area in CBD,and quite near the metro station that can easily reach anywhere I need to go)lovely room and excellent Chinese restaurant, perfect food. Harizon...More

Review collected in partnership with 单个酒店
Thank 8Jose_Wong8
Response from Jean Marc P, General Manager at Futian Shangri-La ShenzhenResponded 4 weeks ago

Dear Jose, Thank you very much for having recently stayed with usand thank you for having recognized the warm services from our dedicated colleagues. Your appreciation has been shared among all and it was really heart warming. We hope we will have another occasion of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Restaurant
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
USD 153 - USD 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Shenzhen
#3 Spa Hotel in Shenzhen
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#217 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 153 - USD 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Shenzhen
#3 Spa Hotel in Shenzhen
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#217 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (586)
Room & Suite (322)
Dining (118)
Pool & Beach (25)
Business Centre & Event Rooms (33)
Amenities (32)
Questions & Answers
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Cindy K
23 October 2015|
AnswerShow all 2 answers
Response from spiceguy | Reviewed this property |
Hi Cindy, taxis are easily available from your hotel, but I do not know the distance of Luohu mall. China Visa can be obtained but they have long queues, so it's better to obtain it before hand. Enjoy your stay, Stanley
0
Votes
Rosli B
20 April 2015|
Answer
Response from Jonathan R | Property representative |
Dear Rosli, Thank you for your enquiry on TripAdvisor and we are so glad that you are considering to choose Futian Shangri-La for your next visit in Shenzhen. Given that you have 5 family members traveling together, two... More
0
Votes
JohnDoe636
21 December 2014|
AnswerShow all 4 answers
Response from SLFT-Comms | Property representative |
Dear Guest, The hotel shuttle bus is only one way trip from hotel to Wan Chai and the price is RMB80. It takes around two hours. You can take public bus from Wai Chai Ferry to Huanggang port and then take a taxi back to our... More
0
Votes
Room Tips
"If you can , do your booking at Horizon Club romos,if not do not mater as all roms are good"
Read review
"Horizon Club rooms are worth the extra expense. When high speed train opens from Hong Kong the station is..."
Read review
"Avoid west side of hotel. Rooms get overheated by the afternoon sun."
Read review
"No obvious bad locations observed"
Read review
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