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Futian Shangri-La Shenzhen

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#11 of 2,667 Hotels in Shenzhen
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Futian Shangri-La Shenzhen
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817 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Shanghai
Reviewed 4 days ago NEWvia mobile

Narrow aisle, obsolete and unwieldy facilities, illogical construction, broken power switch button, unfriendly staff's manner, very thin and light quilt for deep winter season, unprofessional problem solving skills.

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Helpful?
Thank edmundc892
Xi'an, China
Reviewed 1 week ago

Excellent Hotel and service.;;;probably the best in Futian area .;;;poeple are nice , service is fast , poeple help you with all your needs.;;;i can actually say that i feel home when i am in Futian Shangrila

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Helpful?
Thank michel9992016
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear michel9992016, Thank you for your tremendous support extended to Futian Shangri-La, Shenzhen. I am thrilled to read that you enjoyed the service provided and felt at home when were staying with us. We are very much looking forward to be at your service again. Yours sincerely, Rudolf Gimmi Hotel Manager

Leuven
Reviewed 2 weeks ago

Nice lobby and building but my room wasn't really that spotless, as a non-smoking room it clearly also had a tobacco smell; the room service food was very average, the smoked salmon sandwich was fast-food style on very thick industrial bread without any refinement; quality of the salmon was also questionable; so all in all not what I'm used to...

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Helpful?
Thank Odilon
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Odilon, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I was very sorry to read of your concern regarding our room smell and food quality, and we are looking into the case with related departments since the room and food are the key to a pleasant experience for each of our valued guests, therefore we are truly...

Prospect, Kentucky
Reviewed 2 weeks ago

I'll break it down for you: smiling faces, pampered, great food, heavenly bed, the 37th floor, a view of the Ping Am building, shopping at CoCo Park... all of the amenities you'd want in a great location. I'd recommend it as a value and experience proposition!

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Helpful?
Thank Emmett P
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Emmett P, Thank you for your time on sharing your experience at Futian Shangri-La, Shenzhen. Your generous comments will be delivered to our team. We are all looking forward to welcoming you back at your home away from home again in the near future! Yours sincerely, Rudolf Gimmi Hotel Manager

Shenzhen, China
Reviewed 2 weeks ago

The Shangri La in Futian District of Shenzhen is an outstanding hotel with all of it's amenities! Tiffany, Rudy and Troy are but three of the great people making my experience. Subscribe to the Horizon Club! Tiffany makes me feel like it's a home away from home.

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Helpful?
Thank Chris K
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Chris K, Thank you for such a lovely post. We are thrilled to read that our team made you a memorable stay here. Needless to say, Tiffany and and Troy are delighted that their service was highlighted. We are all very much looking forward to welcoming you back and to offering you more “WOW” days again! Yours sincerely, Rudolf...

Kassel, Germany
Reviewed 2 weeks ago

Very good facilities. Spacious room, well equipped and clean. Service at the Horizon leaves hartly any room for complains, except for the evening of the 18Nov when the bar was closed. all of the sudden. Yet, WLAN is still pretty slow.

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Helpful?
Thank renwolf_ww
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear renwolf_ww, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We very much appreciate your compliments on our facilities, room and service which I look forward to sharing with the whole team. At the same time, I was sorry to read your experience about Wi-Fi. Next time you may feedback to our colleagues when you are staying with...

New Delhi, India
Reviewed 3 weeks ago

I had a wonderful stay at Futian Sangri-La last month. I would like to commend them for their excellent service and quality. The food was good and even the amentities were worth appreciation. Smallest details such as providing a charger for i-phones were taken care of.

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Helpful?
Thank div106
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear div106, Thank you for sharing this encouraging review with us. As our regular guest, we really appreciate your compliments on our service, food, amenities and other single details. Your compliments are motivating all of us to continue to go the extra mile again and again. Thank you once again for your lovely post and we are all looking forward...

Singapore
Reviewed 4 weeks ago via mobile

Nice hotel with big room and great view. Clean and with friendly staffs. Many restaurants around the hotel. It's at the heart of Shenzhen city and link to the subway metro train in Shenzhen. It's 40 minutes from the Ferry terminal by taxi.

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Helpful?
Thank Eyesthruthelens
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Eyesthruthelens, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your kind comments regarding room, staff and location are sincerely appreciated. As you pointed out, we are conveniently located in the Futian CBD, just few minutes walking distance from several international restaurants, shopping arcades, parks and the Exhibition Centre. At the same time, the hotel is also steps...

Perth, Australia
Reviewed 28 October 2016 via mobile

I had a great stay in this hotel. I was well looked after from check-in to check-out. The staff is so friendly and helpful especially the staff at the horizon lounge. Please thank Tiffany and her team for making my stay so comfortable and memorable. I highly recommend this hotel.

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Helpful?
Thank jamesteoh
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear James, Thank you for choosing to stay again at Futian Shangri-La, Shenzhen and for taking the time to share your experience at our hotel. We appreciate your generous comments on our colleagues and especially your recognition of Tiffany and her team. We certainly believe that you will continue to receive the exceptional service on your future visits and we...

Louisville, Kentucky
Reviewed 23 October 2016 via mobile

First of all, the manager Rudy is the best hotel manager I've ever met. Always available, and always with a smile. Second, Emma in the breakfast area is extremely charming and helpful. Always a pleasure to see, and she does her best to try to remember everyone's name. I was a guest of a colleague in the lounge on the...

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Helpful?
Thank chuckharp123
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear chuckharp123, Thank you for taking time to share details of your stay at Futian Shangri-La, Shenzhen with other travelers. We do appreciate that you address each colleague by name, we are certainly very proud of them and always believe it’s the team who are the key to a great experience. I have taken the liberty of sharing your post...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 

Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Huanggang Port
Price Range: $191 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Orbitz, Hotels.com, Travelocity, Ctrip TA, Cheap Tickets, Priceline, Odigeo, Agoda and Expedia so you can book your Futian Shangri-La Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen
Hotel Style:
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#8 Spa Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#55 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Futian Shangri-La Shenzhen staff and other travellers.
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Questions? Get answers from Futian Shangri-La Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“View the Ping Am building”
 of 5 bubbles A2246WMchrisk, 21 Nov 2016 | Read review
“Choose a Horizon Club room for the best views, food, beverage, and service!”
 of 5 bubbles L2279FGjm, 12 Sep 2016 | Read review
“If you booked Club Floor, go directly to 37/F for check in. Do not check in at reception.”
 of 5 bubbles locsyk, 8 Sep 2016 | Read review
“Horizon Club rooms are the best! Club access, good food, great service!”
 of 5 bubbles petet1953, 3 Sep 2016 | Read review
“All rooms have great space, and good views.”
 of 5 bubbles BEAMER1998, 3 Sep 2016 | Read review
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