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Crowne Plaza Lanzhou

95 reviews
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Traveller (106)
Room & Suite (70)
Dining (29)
Overview
  • Excellent70%
  • Very good23%
  • Average4%
  • Poor0%
  • Terrible3%
Travellers talk about
“the river”(8 reviews)
“great hotel”(5 reviews)
“room service”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
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Contact Info
Name/address in local language
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (95)Write a Review
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All reviewsthe rivergreat hotelroom servicefantastic servicewest chinafive star hotelsexhibition centrecomfortable bednice viewthe executive loungeenglish speaking staffinternational hotelswimming poolspaihgmiketaxi
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1 - 5 of 57 reviews
Reviewed 27 December 2017 via mobile

What a massive disappointment. I’ve written to several hotel contacts by email about my complaints but have had no reply in over 4 months.   Right from the moment we arrived at the front door – staff ignored us when we asked about parking, zero...More

Thank CerianF
Response from rachel z, Public Relations Manager at Crowne Plaza LanzhouResponded 28 December 2017

Dear guests, we're so sorry not provide you pleasant stay experience, and we're shared all your comments to our team, to some extend, we really need reinforce the training to our staff either from pre-stay email reply to arrival experience. As you mentioned the swimming...More

Hotel's Favourite
Reviewed 9 October 2017

In the centre of a polluted city of 15 million people this hotel is a haven of luxury and professional service. The rooms were excellent and the views of the Yellow River from the rooms inspiring. No complaints or criticisms whatsoever. The dining alternatives -...More

Thank Archaeobuff
Response from rachel z, 企业 at Crowne Plaza LanzhouResponded 10 October 2017

Dear guests, thank you very much for your sharing experience,your recognition will encourage us to do better. the hotel stands on the north shore of the Yellow River's favorable geographical location makes the surrounding natural environment beautiful, and each room can enjoy the the Yellow...More

Reviewed 5 November 2017 via mobile

Perfect for business visitors or fussy tourists to Lanzhou. The Crowne Plaza is probably the best quality accommodation in Lanzhou in 2017. Near new and well appointed. Good points. New, 5 star build, a great buffet breakfast. It’s one of the better spreads for breakfast...More

Thank Ham M
Reviewed 5 October 2017 via mobile

Despite being rated as the top hotel in Lanzhou, this is just a standard chain hotel. There is no major negativity and certainly nothing memorable. The location on Yellow River bank and right near a river front park is very eye pleasing. The room rate...More

Thank hohoho1
Response from rachel z, 企业 at Crowne Plaza LanzhouResponded 10 October 2017

Dear Valued guests, thank you for taking time to share your stay experience with us. We’ve so sorry not to have you feel satisfied with all hotel aspects, and your valuable comments will sure to help us to improve our service. welcome you back again...More

Reviewed 2 October 2017

Unique location on the bank of the Great Yellow river and surrounded by mountains gives a pleasant sight that is simply breathtaking. The higher floor you go the view gets better. The Muslim restaurant (Turkish) on the 4th floor is an extra attraction for the...More

Thank ahmedka1
Response from rachel z, 企业 at Crowne Plaza LanzhouResponded 10 October 2017

Dear guests, thank you very much for your sharing experience.the hotel located in the north shore of the Yellow River's favorable geographical location makes the surrounding natural environment beautiful, and each room can enjoy the the Yellow River scenery. The hotel is equipped with the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Meeting Rooms
Airport Transportation
Concierge
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
USD 119 - USD 138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 119 - USD 138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (106)
Room & Suite (70)
Dining (29)
Pool & Beach (8)
Business Centre & Event Rooms (8)
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Room Tips
"Get a river view"
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"you have a view of the Yellow River from most rooms"
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"Highest stories have a stunning view"
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"Make sure to reserve rooms with breakfast included"
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