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Empress Angkor Resort & Spa

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Empress Angkor Resort & Spa
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370 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Longueuil, Canada
Reviewed 2 weeks ago

As it was previously mentioned, WiFi was pretty bad for us as well. Rooms were big and clean however, one shower did not have hot water. My room smelled like smoke A LOT which is a shame because it actually bothered me in my sleep. Food was decent and morning breakfast buffet is "okay". Staff was very friendly, and tried...

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Helpful?
Thank MattD1980
Houston, Texas
Reviewed 3 weeks ago via mobile

We booked this room for one night as we were arriving late and it was near the airport with a free shuttle. We ended up staying for 10 days because it is delightful! Large rooms with every amenity you could want, comfortable beds, beautiful bath, safe, great wifi! Gardens are stunning and the spa...wow! While I am sure it's more...

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Helpful?
1Thank jmkalksne
Sandton
Reviewed 3 weeks ago via mobile

I arrived at this hotel around 9pm Upon arrival the staff did not have my booking that was made. Then eventually checked me into a room that was on a very noisy and smoking floor. I was truly upset as they didn't ask if I want smoking or on smoking. The room I eventually got was full of dust and...

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Helpful?
1Thank LorindaVoges
EComerce M, Manager at Empress Angkor Resort & Spa, responded to this review

Dear LorindaVoges, It’s very rare we do get complains with regards to our services, nevertheless we will take necessary steps to remedy the issues you mentioned. The measure has been taken to upgrade the Internet efficiently and we have already engaged Internet provider to look into this matter. Once again our sincere apologies, and if you decide to come to...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

The hotel is located along the main street. It is within 15 minutes to AngKor Wat and 5 minutes to the airport. The room was spacious and clean. Interior design was traditional and had a balcony overseeing the swimming pool.

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Helpful?
1Thank Maeliu
EComerce M, Manager at Empress Angkor Resort & Spa, responded to this review

Dear Maeliu, Thank you for spending your value time to share your experience during your stay in our resort. We look forward to welcoming you back to our resort in near future. Thank you. David Vann Director of eCommerce

London, United Kingdom
Reviewed 5 weeks ago via mobile

Overall I found the hotel good. The staff are all polite, the fitness centre and spa were impressive and the outdoor pool. The food is very over priced but expected and the breakfast selection was extensive. The wifi wasn't great however and the main downside was that (for me) it was too far from the main town. There is a...

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Helpful?
1Thank chloelewis1983
EComerce M, Manager at Empress Angkor Resort & Spa, responded to this review

Dear Chloelewis1983, Thank you for spending your value time to share your experience during your stay in our resort. Every effort or negative comments from our guest is taken very seriously and the negative issue. You mentioned will be ironed out immediately. We look forward to welcoming you back to our resort in near future. Thank you. David Vann Director...

Darwin, Australia
Reviewed 3 December 2016 via mobile

Excellent place to stay, the staff are friendly and helpful. Breakfast is included and you would be hard pressed not to find something to your taste, the variety is overwhelming and the coffee is delicious.

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Helpful?
1Thank Sharon W
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Sharon , Warm greeting from Empress Hospitality Group, Siem Reap! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us high review. I am extremely exited to hear that you are immensely loving our best customer service of all our...

Reviewed 30 November 2016 via mobile

Sumptuous surround with great amenities and very friendly and helpful staff. Would not hesitate to return. Includes a nightly shuttle bus to the centre of town for dinner and drinks after a hard day's temple hopping.

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1Thank Humberto D
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Humberto , Warm greeting from Empress Hospitality Group, Siem Reap! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us high review. I am extremely exited to hear that you are immensely loving our best customer service of all our...

Hong Kong, China
Reviewed 28 November 2016

A very good experience at this hotel, the staff are friendly and very helpful. Help us with our tour bookings. The room is Very comfortable and clean, had all the amenities you needed. The hotel is not that far from the city centre. If you are looking for a good location near to Angkor Wat . You can consider this...

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Helpful?
1Thank VLXY
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear VLXY, Warm greeting from Empress Hospitality Group, Siem Reap! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us high review. I am extremely exited to hear that you are immensely loving our best customer service of all our staff....

Dhaka
Reviewed 28 November 2016

During last 2 years we stayed this hotel for 3 times. Truly 5 star experience from start to finish. All staff were warm, welcoming and professional. We were greatly impressed with the cleanliness and overall service of the hotel. The hotel located between the airport and the town and also not far from the temples and easy to go pub...

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Helpful?
1Thank Mehedi B
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Mehedi , Warm greeting from Empress Hospitality Group, Siem Reap! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us high review. I am extremely exited to hear that you are immensely loving our best customer service of all our...

Auckland, New Zealand
Reviewed 28 November 2016 via mobile

As per a previoys review we had a pretty average to poor expereience at this hotel - and felt it was not worthy of a 4.5 * rating at all. We were staying for 3 nights last week (Nov 2016). Our first room was musty with mold and was previously used by a smoker, no hot water, very noisy air...

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Helpful?
Thank kiwicrusher
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear kiwicrusher, Warm greeting from Empress Hospitality Group, Siem Reap! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa to improve our service for the next guest. We will ty to fix the problem have been happended on you. We look forward to welcoming you back home again for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Planning a trip, anniversary or romantic holiday? Our Hotel offers you a chance to take a step back in time, where life moves at a much slower pace and the atmosphere is one of calm and peace. Relax and enjoy a getaway with each other in Siem Reap, the ancient City of Cambodia and the Angkor Wat Temples the most subdued and magical CityEmpress Angkor Hotel is a luxurious hotel offering 208 lavishly furnished rooms and wide range of facilities such as in-house spa, gym, outdoor swimming pool and Jacuzzi etc.Furthermore, each room is elegantly appointed rooms and suites are complemented by the finest personalities to make this one of Empress Angkor Hotel'best accommodation experiences. Air-Conditioning, bathropes, slippers and full list of in-room features one comes to expect of a true convenient hotel. Our premium floor offer stunning view across the city and tropical landscape view.The in-house restaurants serve a wide selection of Khmer and international dishes. ... more   less 

Additional Information about Empress Angkor Resort & Spa

Address: National Road #6, Opposite Cultural Village, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Price Range: $60 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Empress Angkor Resort & Spa 4.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Empress Angkor Siem Reap
Hotel Empress Angkor
Hotel Style:
#74 Family Hotel in Siem Reap
#84 Luxury Hotel in Siem Reap
#97 Spa Hotel in Siem Reap
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Questions & Answers

Here's what travellers have asked, with answers from Empress Angkor Resort & Spa staff and other travellers.
5 questions
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Winnipeg Canada
Winnipeg Canada

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Questions? Get answers from Empress Angkor Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and see if there are any refurbished rooms”
 of 5 bubbles 277julianp, 1 Nov 2016 | Read review
“Pool view with balcony is great.”
 of 5 bubbles Happywanderer5263, 13 Sep 2016 | Read review
“best views, quiet floors, best services.”
 of 5 bubbles LymengLM, 17 May 2016 | Read review
“Maybe try to ask for something on the third floor”
 of 5 bubbles Matayo41, 10 Jan 2016 | Read review
“Get a room with the swimming pool view. Request to be stay in the new building as the old building is quite outdated”
 of 5 bubbles ManilynMar, 27 Dec 2015 | Read review
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