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Angkor Secret Garden Hotel

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277 Reviews from our TripAdvisor Community

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There are newer reviews for Angkor Secret Garden Hotel
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Showing 228: English reviews
Reviewed 16 October 2016

Everything about Angkor Secret Garden was excellent. Room was clean with air conditioning and refrigerator. No issues with WiFi. I loved coming back from a day of sightseeing and relaxing at their bar or in one of the hammocks. The free airport pickup was fantastic as was the food in their restaurant. It's only a 10 minute walk to Pub...

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Helpful?
Thank Colin B
Kansas City, USA
Reviewed 10 October 2016 via mobile

We stayed here less than 2 hours before moving our group of 7 friends to a different hotel. The rooms were dirty, linens ripped and stained, towels missing and bathrooms filthy (hair clogged drains) and the AC barely worked. For budget minded travelers I think this is a perfect choice. For our group which included 2 sick folks, it just...

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Helpful?
Thank MalachiUri
Sun S, Owner at Angkor Secret Garden Hotel, responded to this review

At Angkor Secret Garden, we consider being clean to be part of providing a professional service. So with that in mind, we would like to thank the reviewer for her interest in our hotel. But, to be fair, we should highlight some inadvertent discrepancies. These errors can be checked by the reader, by reference to the reviews and publisher. Firstly,...

Kuala Lumpur, Malaysia
Reviewed 23 September 2016

Pros: - The location of the hotel is good, where it is located 15 mins walking distance to Pub Street area. - The kitchen is open from 7am. If you are going to the Angkor Wat Sunrise trip (which departs at 5am), you can request the staff to prepare a packed breakfast earlier for you. Cons: - The condition of...

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Helpful?
1Thank ZhiHong
Sun S, Owner at Angkor Secret Garden Hotel, responded to this review

Dear Value Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Our reputation does not come easy. We work hard to bring out the best service to our client. We thrive to be number one hotel in this region. Thanks for letting us know. Best Regards Sun Seng (Management)

Kuala Lumpur, Malaysia
Reviewed 21 September 2016

Great hospitality, great people. Very friendly staffs and feels good to be there. The hotel has a good location where things are accessible. Room was clean, tidy and spacious. Definitely a good bargain for the money you pay.

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Helpful?
Thank jonghao S
Reviewed 6 September 2016 via mobile

My friends and I booked this hotel for one night. Its cheap, it has clean rooms and the stuff is really really nice and friendly. They are really helpful, they helped us in every single question we had and their english is really good as well! I highly recommend to spend your time here!

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Helpful?
1Thank Paul W
Sun S, General Manager at Angkor Secret Garden Hotel, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Sun Seng (Management)

New York City, New York
Reviewed 3 September 2016

Very friendly staff and a comfortable room. AC worked great and the room was nice and clean. It is a little hard to see the hotel sign from the street, but luckily I checked in during the day. Thank you for a very pleasant stay!

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1Thank Mevan R
Sun S, General Manager at Angkor Secret Garden Hotel, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Sun Seng (Management)

Reviewed 20 August 2016

True to earlier reviews that I read at Tripadvisor, this hotel offers value for money coupled with great personalised service. They gave me packed breakfast on time whenever I went at unearthly hours for tours. Now the cons- * The room doors especially toilet doors were really in bad conditions * The restaurant was really irregular and I was confused...

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Helpful?
Thank Tanmoy T
Sun S, General Manager at Angkor Secret Garden Hotel, responded to this review

Dear Value Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Our reputation does not come easy. We work hard to bring out the best service to our client. We thrive to be number one hotel in this region. Thanks for letting us know. Best Regards Sun Seng (Management)

Amazon River, AM
Reviewed 4 August 2016

The hotel itself was fine and I have no complaints about the conditions of the room, given the price I paid. My complaint relates to the hotel's tuk-tuk driver. From the moment he picked me up from the airport he was relentless in trying to get me to pay him to go on a tour, no matter how many times...

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Helpful?
Thank TouristATM
Sun S, General Manager at Angkor Secret Garden Hotel, responded to this review

Dear Value Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Our reputation does not come easy. We work hard to bring out the best service to our client. We thrive to be number one hotel in this region. So have substitute him from hotel to make sure that is issue won't happen...

Eilat, Israel
Reviewed 24 July 2016 via mobile

A nice hotel. Room are clean. Good air condition.Basic brakfest in a nice garden. The staf are very help and kind. We use Mr.Rock by took took to take us to the Angkor Vat Tample and to the Tonla Sap lake.

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Thank Barak B
Hangzhou, China
Reviewed 12 July 2016

The hotel staff was very friendly and always ready to help. We booked our Angkor Wat tour and airport shuttle through the hotel and were very happy with the service. The rooms were large and spacious and the hotel had a good restaurant in the garden.

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Helpful?
Thank ellie381
Sun S, General Manager at Angkor Secret Garden Hotel, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Sun Seng (Management)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
  • Free Parking
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Shuttle Bus Service
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Welcome to Angkor Secret Hotel is all about the Asian hospitality. We are traditional and yet contemporary, humble and yet proud of our origin and what is more important is that we are here to serve you! Angkor Secret Hotel consists of experienced and friendly people from the service and hospitality industry. In total, we have over 35 years of experience so rest assured we know how to please our guests. We believe that comfort and cleanliness are the most important ingredients in making your trip to Siem Reap a memorable experience and we do all of these with a smile. Angkor Secret Hotel has 18 spacious air-conditioned rooms that are equipped with hot shower, mini-bar and free internet access. If you didn't bring your computer along with you no worries, we have a computer room specially for you and the best of it all, it is FREE! So keep in touch with your family and friends and update your Facebook as and when you please. ... more   less 

Additional Information about Angkor Secret Garden Hotel

Address: No. 104 Group 07, Taphul Village | Svaydangkum Commune, Siem Reap 17000, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Price Range: $19 - $29 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Angkor Secret Garden Hotel 3*
Number of rooms: 18
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Questions & Answers

Here's what travellers have asked, with answers from Angkor Secret Garden Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for wi-fi pw, they did not show apparently.”
 of 5 bubbles bunthitam, 12 Jan 2017 | Read review
“It's very near the town”
 of 5 bubbles Ptravelfan, 4 Jan 2017 | Read review
“Try first floor rooms”
 of 5 bubbles , 19 Aug 2016 | Read review
“All rooms overlook garden courtyard”
 of 5 bubbles AngelaCL01, 12 Jul 2016 | Read review
“Choose ground floor rooms if you have a problem with stairs and want to be in the secret garden itself...”
 of 5 bubbles SanjeevBrahma, 18 Mar 2016 | Read review
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