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Palace Residence & Villa

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#132 of 334 Hotels in Siem Reap
Certificate of Excellence
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1 room 2 adults 0 children
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Palace Residence & Villa
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116 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Tokyo Prefecture, Japan
Reviewed 8 January 2017

This was our first trip to Cambodia. The hotel isn't far from the airport (10-15 minutes) but a little far from the sites. Even though we had previously arranged for the free airport pick up, they were not there to meet us when we arrived. We eventually contacted the hotel and they sent another van and we were on our...

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Thank Stacy D
Toronto, Canada
Reviewed 31 December 2016

I could not have been more impressed with our first stop in South East Asia!! The resort is out of the way of the busy Siem Reap streets, in a quiet area, and offers a complimentary shuttle to downtown (reservation required!). The staff were absolutely wonderful, and took pride in their work and in the resort. They are always busy...

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Thank Geneviève L
Falls Church, Virginia
Reviewed 23 December 2016 via mobile

Classically appointed older hotel with the timeless luxury and service of a grand hotel property. The lobby, public spaces, and guest rooms are simply but elegantly appointed with deep rich woods of classic colonial hotels. The service is exceptional from complementerary airport shuttle, front desk, housekeeping, to concierge services. Everyone is truly dedicated to making guests feel welcome and as...

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Thank RichL06
Reviewed 19 December 2016 via mobile

Cannot fault the lovely people. Friendly and welcoming reception. Pool view room with king size bed and breakfasted. Room was well prepared smelled lovely, and very comfortable. Beutifully located, maintains a generous essence of culture. Bags handled with care. Everything works in the room beautifully appointed. Lots of tv channels from us, china, local, maybe others. Lovely pool is easy...

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Thank Troy Y
Cupertino, California
Reviewed 16 December 2016 via mobile

Isolated from the hustle and bustle yet close enough to town. Loved the complementary shuttle and very friendly staff. Stayed here for the marathon and will stay here again next year. Great breakfast buffet and spacious rooms.

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Thank kazmann7
Hong Kong, China
Reviewed 30 November 2016

The room, pool, dining area, landscape are great, although my pool view room only has partial pool view. The restaurant food quality, not worth the price paid. Front desk staff hospitality need to be improved. I was there asking about the car arrangement for our departure and when the front desk lady saw someone wants to check in, I haven't...

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Thank edf192016
Reviewed 31 October 2016 via mobile

This is very Nice hotel Just like the Picture shows. Staff is very friendly. Great breakfast with a lot of variety. Free shuttle to and from dowtown. In the evening nice music entertainment. The hotel restaurant for traditionel Khmer food is a must to!

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Thank Maya G
AngkorPalaceResort, Manager at Palace Residence & Villa, responded to this review

Dear Maya G, We highly appreciate your taking the time to write a review of your holiday experience with us on Tripadvisor.com. We are delighted to have you trying out our Traditional Khmer Food at Phumkreus Khmer, our "Fine Dining Restaurant". As we endeavor to ensure that all our guests are well looked after, we are very pleased that you...

Bristol, United Kingdom
Reviewed 29 October 2016 via mobile

We stayed for a week in October. It's a lovely hotel although I'd say more 4 star than 5. The facilities are there but the hotel is a little tired and could do with an upgrade. Still the staff were all lovely and really helpful, we ate in both restaurants while we stayed and the food is excellent. The buffet...

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Thank Laura_Hansford
AngkorPalaceResort, Manager at Palace Residence & Villa, responded to this review

Dear Laura_Hansford, All guests who find the mattresses hard can call housekeeping department who will lay another layer of mattress softener on top of the mattress, it will defuse the hardness of the mattress. We would also like to thank you for your comments, and rest assured we will take the necessary steps to remedy the issues a mentioned. Best...

Reviewed 28 October 2016 via mobile

Really nice welcoming to the hotel by the staff super attentive. Property is beautiful, has two pools on for adults and the other more kid friendly but as it was low season it was very nice to relax in this pool just steps from our room. The hotel has a beautiful spa, golf and tennis courts. Room was spacious and...

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Thank Monica R
AngkorPalaceResort, Manager at Palace Residence & Villa, responded to this review

Dear Monica R, We do appreciate your constructive criticism and do apologize for any inconvenience caused, and rest assured as we speak we are investigative this situation. Our reviews have usually been positive, and we are truly shocked to know that you stay was not up to expectations. Every effort or negative comments from our guest is taken very seriously...

Athens, Greece
Reviewed 18 October 2016

From arrival to departure ALL staff were amazing. The room was of high quality, facilities second to none. Dining, a very good choice of all foods to a very high standard. Spa, well, the best massage I have had in a long time, both my wife and I visited twice.

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1Thank Gordon O

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Come and discover Siem Reap. Experience old world charm with elegance and comfort, and experience Khmer hospitality at Palace Residence & Villa Siem Reap, Cambodia. The hotel's 29 beautifully appointed residence and villa are located within the premise of the luxury hotel the Angkor Palace Resort & Spa building and arranged in individual clusters of unique villas, generously spaced out around the privacy and uninterrupted views over the greenery garden and lotus pond. Be pampered with our residence and villas, if just getting away is not enough, and what you need is a complete retreat. ... more   less 

Additional Information about Palace Residence & Villa

Address: Khum Svay Dangkum, No. 555, Phum Kruos, Siem Reap 17252, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Price Range: $112 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Residence & Villa 5*
Number of rooms: 29
Reservation Options:
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Hotel Style:
#81 Luxury Hotel in Siem Reap
#92 Spa Hotel in Siem Reap
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Questions & Answers

Here's what travellers have asked, with answers from Palace Residence & Villa staff and other travellers.
15 questions
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Questions? Get answers from Palace Residence & Villa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SO much space in Villa A; wonderful!”
  • View from other half of bathroom of shower (toilet is behind me).
  • Half of bathroom with tub, vanity and two sinks.
  • Mosquito netting over king bed.
 of 5 bubbles StacyD777, 7 Jan 2017 | Read review
“I say luxury but not expensive”
 of 5 bubbles gordono907, 17 Oct 2016 | Read review
“Garden/Pool view preferred”
 of 5 bubbles key_man_canada, 20 Sep 2016 | Read review
“Pool side is a great option to have”
 of 5 bubbles Toronto_Ian94, 28 Aug 2016 | Read review
“See my other review”
 of 5 bubbles REG_7516, 7 Aug 2016 | Read review
5 of 5