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My room wasn't nearly as bad as some people have said. Sure, the rooms aren't the prettiest, but what did you expect? The bed was fine, pillow was fine, there was plenty of room and the heater worked for the cold night. My only real...More
Response from Manager_11525, Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 4 April 2017
Your feedback is important. Thank you for sharing. It is good to know you had a pleasant stay at our hotel and that our staff were able to provide you with excellent customer service. However, our housekeeping staff have been address on the issue with...More
Carpet had white stains all over, blood on the bathroom door, bathroom floor dirty, dirty counter tops. Front desk is never attended. Had to wait 15 minutes for coffee to be made in the morning. Don't even offer mini bottles of lotion.
Best features of this hotel: Location near Oakland University, Chrysler World HQ, concert and sports venues, and downtown Rochester. Restaurants within walking distance.
But let's talk about the hotel itself. I was recently there for a 6-night stay. I often stay in hotels and have...More
Response from Manager_11525, Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 13 December 2016
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues that you described. In response to your feedback, I will discuss your comments with the staff. Thank you very much for providing us with your feedback. If you would...More
I've never actually experienced prison linens, but I imagine that what I used last night comes pretty close. The sheets were unbelievable rough. The towels, too.
I know that this is often used as a residential accommodation, but does that have to include trash in...More
The audit staff was pretty rude. They didn't answer the first two calls and then wouldn't bring a pillow and blanket for the sofa bed. Having a degree in hospitality and years of Guest Service Manager experience I wouldn't recommend this hotel. Coming from Hilton...More
USD 90 - USD 112 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Do you have any rooms with a fireplace? If so, what are the standard rates? Thanks!
6 May 2015|
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Response from juliebug25 | Reviewed this property |
None of the rooms that I saw, which were rooms that we're finished from the remodel, had a fireplace. They were still in the middle of the remodel when we stayed there. My guess is that none of them have a fireplace. Hope... More
None of the rooms that I saw, which were rooms that we're finished from the remodel, had a fireplace. They were still in the middle of the remodel when we stayed there. My guess is that none of them have a fireplace. Hope this info helps!
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"Try to book on the 2nd/3rd floor. All the rooms face the parking lot, but at least you're higher up."