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Crystal Inn Hotel - Suites

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17 Reviews from our TripAdvisor Community

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Showing 17: English reviews
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Reviewed 3 weeks ago via mobile

I would never in my life recommend this hotel to anyone not even my worst enemy. They're not clean there mold all around the pool room an we had to switch rooms cause I found bugs in my other room and mike lets the power of working behind a desk get to his head way to much he has made...

Thank Bobbie H
Management response:

The guest in question did over a $1000.00 dollars worth of damage between two rooms that their family were staying in. We have pictures and documented proof of this occurrence. we ask that this post be removed as it was done in lungful malice against our Hotel and it's staff.

United States
Reviewed 2 October 2016

I stayed here in July during the Tall Ships weekend in Bay City. I only lasted one evening, and would have left immediately if every hotel in the area wasn't booked. It was disgusting. Dirty walls, dirty floors, uncomfortable mattresses that wouldn't stay on the bed frames, and mold in the shower and toilet. The air conditioning unit was old...

Thank Jonathan S
London, Canada
Reviewed 19 July 2016 via mobile

What a great surprise in this hotel. We were a little worried when we booked this hotel because of reviews and price. It was a great deal for the price. Staff were very friendly. Everything was so clean. Great pool. Great continental breakfast. People complained in other reviews about the breakfast but not sure what they were looking for it...

Thank mpeddle_99
Reviewed 22 May 2016 via mobile

We stayed for our anniversary we got a room with a Jacuzzi. The room was beautiful and very clean, the Jacuzzi is huge and so relaxing. I loved everything about it, we were by the pool which was perfect. The staff is very friendly and helpful. We enjoyed our stay so much we booked a room for my birthday when...

2Thank Nicholejulian
Reviewed 17 May 2016

Not fancy but very clean and affordable. Staff is very friendly and helpful. I would stay here again. Did not use the pool so I cannot comment on that. If you do not care for continental breakfast, McDonald's is right next door. The only con is the absence of a coffee pot in the room.

Thank Deb H
Midland, Michigan
Reviewed 12 February 2016 via mobile

I've stayed in some questionable establishments in my travels, but last night I booked a room that took the prize for shady. After getting my keys, I walked down the hall that had children and dogs running in and out of rooms no numbers on them. I found my room, and realized neither the deadbolt nor the security latch worked....

1Thank wanderandroam
Nainesh P, Manager at Crystal Inn Hotel - Suites, responded to this review

we sincerly regret that you feel we did not provide you with a great stay at our hotel r. we are new to the ownership of this hotel and are working very hard to get it to where it needs to be ..we hope that we can resolve any issues and have you stay with us again.

Saginaw, Michigan
Reviewed 23 February 2015

The wife and I got a room for one night with a hot tub. The guy that checked us in was very nice but did make a deal out of her debit card not being signed on the back. He let her use it but made her sign it. The room seemed decent at first then we got a little...

4Thank Dusty W
Nainesh P, General Manager at Crystal Inn Hotel - Suites, responded to this review

We are sorry that you feel we did not provied a great exp. for you we will work harder to improve this

Where evers
Reviewed 13 January 2013

I travel for a living and have for sometime, I don't expect the best but I do expect for the hotel to follow normal rules. Like NO SMOKING in the rooms, based on the smell I was one of the few who didn't. When I had them change out the main room lightbuld the person had the good sense to...

Thank Sean O
Arcadia, Michigan
Reviewed 24 August 2012

We had some trouble finding someone to check us in. Our room did not feel fresh. There were long black hairs in the shower and I cleaned it myself before my husband saw it. Curtains were hanging only partially on the rod and I fixed that, too. I refrained from rearranging the furniture which was very awkward. Only one sheet...

Thank RCadi2003
Kalamazoo, Michigan
Reviewed 30 July 2012

I knew I should not expect much. It was very cheap and I needed a room for the night as all of the Bay City/Saginaw hotels were sold out. Here is just a list and I won't go on and on. Needless to say, I will never stay here again and I would warn all of my family/friends the same....

Thank S V

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Near MBS International Airport (5 miles away) and Midland County Fairgrounds (11.8 miles away), this Auburn hotel offers daily continental breakfast and guest rooms with free WiFi. A TV with cable channels is provided in each room at Crystal Inn Hotel - Suites. A private bathroom is also included in every guest room. Guests can make use of the on-site vending machine or guest laundry facilities. The reception desk is available 24-hours a day at Crystal Inn Hotel - Suites. A children’s playground is also featured on site. Midland town center is 10 minutes’ drive from this hotel. Midland Mall is 11.2 miles away. Saginaw, Michigan and the shores of Lake Huron are within 25 minutes’ drive of the property. The Crystal Inn Hotel - Suites Auburn offers guests an indoor pool and hot tub, free Continental breakfast, free high-speed wireless Internet access, guest laundry, fax/copy service, free parking with room for large vehicles and a wake up service. Small pets are accepted with additional charges. ... more   less 

Additional Information about Crystal Inn Hotel - Suites

Address: 4955 Garfield Road, Auburn, MI 48611 (Formerly America's Inn and Suites Auburn)
Region: United States > Michigan > Auburn
Price Range: $63 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crystal Inn Hotel - Suites 2*
Number of rooms: 71
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Questions & Answers

Questions? Get answers from Crystal Inn Hotel - Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no good rooms”
 of 5 bubbles SeanO365, 13 Jan 2013 | Read review
“I think they are trying to turn this place around, but cleanliness should be the most important thing!”
 of 5 bubbles RCadi2003, 23 Aug 2012 | Read review
“Dont go hear, head for Midland, several nicer hotels to choose from.”
 of 5 bubbles TCMom1, 24 Jul 2012 | Read review
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