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Very convenient location close to the freeway with nice room amenities. I love that you can take dogs there with you which is a huge convenience. The room was in great condition just starting to look a bit worn and dated. Our hand towels had...More
This was my first time staying in Ann Arbor so I looked to everyone's rating to identify the best place to stay for a weekend. I chose Candlewood for the high ratings and location.
Before I start my review, I would like to say that...More
Response from IHGService, Guest Relations Manager at Candlewood Suites - Detroit/Ann ArborResponded 23 November 2016
We are grateful for having you as our valued guest here at the Candlewood Suites Detroit Ann Arbor, MI, and getting out of your way to leave us your feedback. We think highly of your appreciation towards our cordial reception staff and our...More
Family of 3 stayed two nights in a one bedroom suite. Lots of room, kitchen is a bonus, free laundry room, friendly and accommodating front desk staff (the same guy all weekend!), plenty of parking spots, close to restaurants, grocery, gas, and highway. There is...More
Quality of rooms: Above Average- Well furnished. Excellent if you plan to work.
Noise Level: Higher than usual- May be due to poor carpeting on floors
Location: Excellent-Safe and nearby mall.
Kitchen: Good quality- Comparable to Staybridge Suits/Residence Inn. Better than Extended Stay.
Response from IHGService, Guest Relations Manager at Candlewood Suites - Detroit/Ann ArborResponded 18 October 2016
Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that our rooms and parking condition exceeded you expectations and found our location great and staff service good. Your review...More
By far the worst hotel experience of my life. An employee took my ID and credit card upon arrival. She then barricaded herself in the hotel office for 45 minutes and would not answer the door. Finally, she returns to say my card was declined,...More
Thank Kevin H
Response from IHGService, Guest Relations Manager at Candlewood Suites - Detroit/Ann ArborResponded 14 October 2016
Dear Kevin H ,
Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to address this with you further and have sent you a private...More
Pets are allowed with a nonrefundable fee of $15 for the first night and $10 for additional nights up to $150. Each pet must weigh less than 80 lbs. There is a pet agreement that they require you to sign during check-in that... More
Pets are allowed with a nonrefundable fee of $15 for the first night and $10 for additional nights up to $150. Each pet must weigh less than 80 lbs. There is a pet agreement that they require you to sign during check-in that basically says that you're responsible for any damage incurred by your pet during your stay.
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"Quiet rooms do not face the parking lot. Black out curtains work very well."