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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

114 reviews
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Traveller (32)
Room & Suite (14)
Dining (1)
Overview
  • Excellent30%
  • Very good21%
  • Average10%
  • Poor20%
  • Terrible19%
Travellers talk about
“briarwood mall”(10 reviews)
“week stay”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
4 Mar.5 Mar.
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1 room, 2 adults, 0 children
Standard Room
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Reviews (114)Write a Review
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11 - 15 of 112 reviews
Reviewed 6 August 2017

My room was very dirty. The bathroom was not clean when I checked. There was hair on the toilet, in the sink and in the tub. I was moved to a "suite" and the carpet had stains, and the bed sheets looked like they were...More

Review collected in partnership with Extended Stay
Thank 635shannong
Response from 00esa, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood MallResponded 7 August 2017

Shannong, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are terribly sorry for the problems you experienced with our housekeeping service during your stay. We do have procedures in place to prevent these...More

Reviewed 25 June 2017

Dirty hotel! The satellite TV didn't work well at all as it rained most of the days I was in Ann Arbor. Dirty shower with hair still all in it from the previous customer from God knows how long ago. So disgusting! Never again.More

Review collected in partnership with Extended Stay
Thank 814breannaj
Response from 00esa, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood MallResponded 26 June 2017

Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. Steps within our housekeeping team are already underway to ensure this does not happen again. We can absolutely do better, and we hope you...More

Reviewed 21 June 2017

Usually stay at other Extended stay in Ann Arbor, and booked this one by accident. The staff were all very friendly and professional and we have no complaints about that. We understood before checking in that housekeeping was only once a week and our stay...More

Review collected in partnership with Extended Stay
Thank chadbW8095ZE
Response from 00esa, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood MallResponded 22 June 2017

We're truly sorry your room was not in the spotless condition it should have been when you arrived. We have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing with...More

Reviewed 4 June 2017

Would consider staying here more often. Wife is very ill an will be spending lots of time @ U of M hospital for over the next few yrs. This hotel is close to the hospital but not to close to the busy downtown area. It...More

Review collected in partnership with Extended Stay
Thank davidsZ2229PW
Response from 00esa, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood MallResponded 6 June 2017

Thank you for choosing Extended Stay America - Detroit - Ann Arbor - Briarwood Mall for your visit to the area. We are happy our location close to the hospital was perfect for your needs and that you were comfortable here. It was our pleasure...More

Reviewed 13 April 2017

Its a typical Extended stay, The property worked as usual. However, they advertise free Wifi, you will not get it here. So be prepared to shell out about $7 to $20 for internet PER DEVICE! The rooms come with two hot plates, and a full...More

1  Thank CodeGrunt
Response from 00esa, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood MallResponded 13 April 2017

Thank you for being our guest and for sharing your review. We are glad to know our location worked well for you and that your overall stay with us was a pleasant one. Having said that, I am sorry we missed meeting some of your...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
USD 77 - USD 153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 77 - USD 153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (32)
Room & Suite (14)
Dining (1)
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Room Tips
"Budget Quality"
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"Rooms facing the expressway are going to hear expressway noises (duh)"
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"right by mall with lots of restaurants"
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"Hotel is located next to a busy interstate so request a room on the other side of the building if you are..."
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