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Sheraton Ann Arbor Hotel

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Sheraton Ann Arbor Hotel
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349 Reviews from our TripAdvisor Community

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Showing 343: English reviews
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Reviewed 1 week ago via mobile

After a huge wind storm displaced me from my home I found a room here at the sheraton. The room was clean, warm, felt welcoming. The front desk staff was very understanding and stayed cheerful through a very difficult situation. They even made sure my membership card was up to date so that I received all my points. Ask for...

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Helpful?
Thank Angela K
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Displaced"; Thank you very much for letting us know how we did during your visit, we know it was a challenging time for all. We're glad that you chose the Sheraton for your home away from home and hope that you will stay with us again in the future! Thanks again for your comments. Best Regards, Susan

Bloomfield Hills Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 30 September 2016 via mobile

We came into my a2 hometown for just one night and this sheraton was perfect for our needs...smooth checkin...nice large lobby with lots of amenities...our room was modern, large and quiet...excellent bedlinens...spotlessly clean...large flat screen tv...coffeemaker with starbucks and small fridge...workout room...pool...convenient parking etc. No it is not a 5 star hotel in the most luxurious sense but this starwod...

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1Thank KatieMK
About Hotel's Favourite Review
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Perfect Stay"; We truly appreciate guests like you who take the time to leave us a detailed review regarding their experience at the Sheraton. We use the comments for training and in order to improve the services and facility that we offer. We are elated when we receive positive comments about the hotel and our associates, as it is...

Gurnee, Illinois
Reviewed 2 weeks ago

My daughter attends the University of Michigan so we visit Ann Arbor often. The Sheridan is always our first choice for a hotel. The service and amenities are great. We enjoy the fitness center, pool and hot tub. We also really like the bar and restaurant. But the service we get from the employees is top notch! The rooms are...

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Helpful?
Thank chris c
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear recent guest of the Sheraton Ann Arbor; Thank you for taking the time to leave us a review, your opinion is very important to us! We have a lot of new and great things planned for the next couple years to include; a new Club Lounge, new patio and seating area, as well as a full guest room renovation....

York, United Kingdom
Reviewed 2 weeks ago

We had to stay at the Sheraton because of the power outage in Ann Arbor. It was hard to find a room. The Sheraton was quite highly recommended, but I can't figure out why. Everything about it was fine but compared to other hotels in Ann Arbor everything seemed dated. The rooms were small and not that clean (I looked...

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Helpful?
Thank mightymoth
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Thank you for taking the time to leave us a review regarding your recent experience, we truly appreciate your feedback. We're also happy to learn we were highly recommended. The sudden power outage took all of us by surprise as we were staffed for 40% occupancy and ended up selling out due to displaced residents. We did our very best...

Nashua, New Hampshire
Reviewed 4 weeks ago

A good hotel we have used multiple times. Good rooms, clean facilities, excellent service. Use of the Club Room is a big advantage, providing breakfast in the mornings and snacks throughout the day. Good location with easy access to State St. and to highways. We cannot say enough about the service we received from the hotel staff. On one trip,...

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Helpful?
Thank TimeTravellr
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear " Our favorite hotel in Ann Arbor - always a good choice"; It is music to our ears when we learn that we have exceeded our guests expectations, thank you so much for letting us know. Please call us the next time that you are in Ann Arbor and we will do our best to exceed your last experience!...

Rochester Hills, Michigan
Reviewed 4 weeks ago

This is a great place to stay. .the service is amazing! From check in (young african-american gentleman during evening shift) to Katie/jeremy (bartenders) to club lounge staff (Kaya and Jasmin) everyone is rockstar. Highly recommend! Pros: amazing service, plenty of parking and great food (the bar and restaurant food is amazing and this is coming from foodie); club lounge and...

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Helpful?
Thank RonanJordi
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Wow, what a great review!! Thank you so much, it will be my pleasure to share it with our associates in particular, those whose names you mentioned. We are working on sound barriers for the door closures as well. Thanks again for your feedback. Best Regards, Susan

Irvine, California
Reviewed 4 weeks ago

We stayed here while visiting campus. The decor of the room, hallway and elevator seemed a bit dated, but other than that, we enjoyed our stay and would stay there again if our son ends up at Michigan. The staff was very friendly, the room was clean and the beds were comfortable. I would highly recommend the Club Level -...

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Helpful?
Thank Scott S
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Nice stay for a campus visit"; Thank you for your kind review, we appreciate your feedback and will share it with our associate team members. We have some great new plans in store over the next two years should your son choose University of Michigan. this year we are planing a 1/4 million dollar Club Lounge renovation and relocation,...

Southport, CT
Reviewed 22 February 2017 via mobile

Easy to find hotel, not close to anywhere so need a car to get around. Nice large lobby with fireplace and biz area in the middle. Check in was easy. Has compact gym that meets needs open 24 hours. Room was large and quiet. I was able to get it on first floor near the gym as requested. It was...

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Helpful?
Thank elaine3Southport
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Hello and thank you for taking the time to let us know about your experiences at the Sheraton in Ann Arbor. We are glad to hear that you enjoyed your stay with us and hope that you will choose Sheraton again the next time that you travel to Ann Arbor. Let us know when your in town next and thanks...

Center
Reviewed 14 February 2017

It's an ok-Sheraton, not particularly new, but with fresh rooms. The conference facility is particularly nice -and the catering deserves a special mention. You may criticize the bar/restaurant, not truly displaying an attractive menù. Also, the pool is particularly small -a hot tub sort of. It's overall fine.

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Helpful?
Thank Hedin
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Hello, Thank you for taking the time to provide feedback regarding the Sheraton in Ann Arbor. We appreciate your comments and will use it constructively. Please call us again the next time your traveling to Ann Arbor. Thanks again! Best Regards, Susan

Reviewed 5 February 2017 via mobile

The bedroom had feather pillows even though I had requested a feather free room through SPG. This gave me allergies and ruined my day. After that, they promised to change the bedsheets and pillows when I left the room. When I came back, the bedsheets and pillow were thrown on the desk and the bed was not made. I don't...

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Helpful?
1Thank Zain S
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Allergies and bad service"; I am so sorry to hear that we failed to deliver on our promise to go above and beyond to create the perfect experience for you. We take your comments very seriously and will work toward training our staff to always "Go above and Beyond". Thank for letting us know. Best Regards, Susan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome! The Sheraton Ann Arbor invites you to experience unparalleled service and accommodations while exploring Ann Arbor, Michigan. ... more   less 

Additional Information about Sheraton Ann Arbor Hotel

Address: 3200 Boardwalk St, Ann Arbor, MI 48108-1774 (Formerly Four Points by Sheraton - Ann Arbor)
Region: United States > Michigan > Ann Arbor
Price Range: $149 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ann Arbor Hotel 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Sheraton Ann Arbor Hotel Michigan
Four Points Ann Arbor
Ann Arbor Four Points
Ann Arbor Sheraton
Hotel Style:
#1 Green Hotel in Ann Arbor
#10 Family Hotel in Ann Arbor
#12 Business Hotel in Ann Arbor
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Questions & Answers

Questions? Get answers from Sheraton Ann Arbor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer to stay on the Club Level whenever possible. It cost a little extra but its well worth it. They even have a happy hour every day”
 of 5 bubbles R2526TYchrisc, 16 Mar 2017 | Read review
“if you're considering a suite check prices for 2 rooms instead”
 of 5 bubbles sampchicago, 27 Jun 2016 | Read review
“Get a King room, preferable on the Club Floor if you want quiet comfort”
 of 5 bubbles Q2336GSangelac, 14 Jun 2016 | Read review
“upper floors are quieter”
 of 5 bubbles kco357, 30 Apr 2016 | Read review
“Pay for the club level, the benefits outweigh the costs!”
 of 5 bubbles rracosky, 13 Jan 2016 | Read review
5 of 5