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Sonesta ES Suites Ann Arbor

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Traveller (49)
Room & Suite (33)
Videos (2)

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About

#21 of 36 hotels in Ann Arbor
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
BBQ facilities
Parking
Wifi
Breakfast available
Baggage storage
Convenience store
Non-smoking hotel
Picnic area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Kitchenette
Dishwasher
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Family
Hotel links
Special Price:Goodbye Winter.
274Reviews5Q+A55Room tips

Reviews
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J b wrote a review Oct 2022
Washington DC, District of Columbia4 contributions3 helpful votes
WORST CUSTOMER SERVICE I’VE EVER RECEIVED ALL THE WAY UP TO CORPORATE!!!!!! I booked my stay with booking.com. Unfortunately I’m our way we got a flat tire and weren’t able to make it there. I called and canceled, spoke with manager the next morning who said he would reverse the charges for the room. Charges never got reversed. I reached out numerous times both by phone and email to manager with ABSOLUTELY no response. Reached out to corporate and got an email saying they will review this and get back to me. Never got a response. Made several calls to corporate who each time said they’ve left message with hotel. Now two and a half months later they are trying to tell me I had to cancel with booking.com. And there’s nothing they can do for me other than tell me to email corporate AGAIN. I’ve spent hours on the phone with corporate and nobody can give me any answers. RUN clear of Sonesta and booking.com. The funny thing is I originally chose the reservation that I wouldn’t be charged until arriving at the hotel. However my card was charged the morning of my reservation.
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Date of stay: July 2022
Service
Room Tip: RUN!!
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Joi J wrote a review Sept 2022
Durham, North Carolina9 contributions1 helpful vote
I will say the pictures on the website were beautiful but I wish the location lived up to them. Pros: - no bugs in general including no evidence of bed bugs. - Free internet option. - clean bed/sheets. Cons: - Lack of sheets for pull out couch in room; - only a few towels at check in so we had to request more repeatedly; - various stains on carpet and a substance that appeared to be blood on the curtains; over all outdated and a lack of maintenance. The workout room was very, very small and unclean. They also refused to add AAA discount.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jamie H wrote a review Sept 2022
1 contribution
+1
Stayed here with a family of 5 and so disappointed. My boys were super excited to swim in the pool.. which was closed. This was one of the amenities that were listed when we booked our trip and we were all looking forward to. When I asked why it was closed I was told it was closed all summer, due to 'Covid or something.' The place was pretty filthy, and smelled of stale smoke. The carpet was absolutely disgusting and made us not want to go without socks! There were dirty dishes in the dishwasher. The vents were covered in dust. There were also several areas of disrepair, including the wall around the thermostat, shower curtain,towel hooks, and cracked tiles. Also, no housekeeping was provided throughout our 3 night stay, even though the brochure in the hotel room said it would be. We had to take out our own trash and ask for fresh towels. When I asked about this they said they did not provide cleaning services due to Covid. Just for reference, this is August of 2022... Overall, not impressed and will not be returning.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: Bring your own cleaning supplies
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allanakhil wrote a review Aug 2022
Doha, Qatar1 contribution
Found a plumping team in room in between our stay without even informing us with all our personal belongings inside. We left the place at 10:30, and returned an hour later to find our baggages unattended and room open with work going on. Upon asking the reception they told they were not responsible for the person entering our room and it was someone else who allowed. But who. The Breakfast was almost NILL everyday with limited food (is not a concern - but it should have been avoided in property marketing) but invading a person’s private space when trusting them is upsetting.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: If the property consider to follow simple rules and procedures. It is a better place. Personal...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Fernando P wrote a review Aug 2022
Key Biscayne, Florida14 contributions1 helpful vote
We booked the room for 3 people, 2 adults and a kid (a bed and a sofa). There were no sheets or pillows for the sofa, and when we opened the sofa we couldn't cross to the other area of the room. We asked the hotel for the sheets, and they told us they were waiting for the laundry. When we came back to the hotel at 10 pm, there were no sheets yet. They said they would provide them in half an hour. They never did, and we had to manage to cover the bed with clothes to sleep. In the morning we claimed the sheets in the reception. They said they will leave them in the room during the day. We left the hotel after 2 nights without the sheets. Also, they say there is breakfast service included in the price. It is laughable.
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Date of stay: August 2022Trip type: Travelled with family
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Rosalie S wrote a review July 2022
Crystal Lake, Illinois120 contributions62 helpful votes
We booked a 2 "Bedroom"/2 Bath. They lay out is a small living room/kitchen, room w/ 2 queen beds and private bath, and an upstairs loft w/ a king and bath. Pros: The living area was barely big enough for a small full air mattress we brought. Kitchen was clean and had full fridge, paper towels, plates/pots/utensils. Beds/bedding clean and comfortable. Cons: The stairs and certain areas in the bedrooms had not been vacuumed. There was someone else's hair in the showers and bathroom floors. Corners had cobwebs. Ceiling fan was really dusty so we never turned it on. Walls were cracking/old. When we asked for extra bedding...they only had sheets and not blanket. Pool was not open (But assume that is still for Covid reasons.) The common outdoor walkways/stairs were really dirty with lots of cobwebs. This is definitely more of a motel at premium hotel prices bc of the location. This was our first time stay and had reservations for Parents weekend...which we have cancelled.
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Date of stay: July 2022
Rooms
Location
Service
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Abeer Q wrote a review June 2022
1 contribution
Amazing place with good frindly staff ,good location, big rooms , I enjoy every time I come . We love it as a family, laundry room is big and having washing and drying also . Location comes close to everything, Braidwood mall , gas station, Walmart.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Susan H wrote a review Apr 2022
1 contribution
Upon check in, they wouldn't take any AAA or AARP discounts, said that since I reserved on line, I was supposed to ask about it then, Exterior door didn't close tightly, bad cold draft all the time, affecting the sitting area most. Vinyl furniture very cold. Dust on closet shelves and top of refrigerator. I assumed that with two day visit, I would get fresh towels, trash removed, but I guess that was in the fine print of disclosure we all sign quickly. I had to ask at office for towels. Connecting to wifi was terrible. We were told to call a tech support number to connect. Our shampoo dispenser in shower was empty. There are no safety mats or non slip in tub, very poor for anyone, but especially older people. Bed blanket is very thin. Though room is large, toilet shower area very small. We liked the outside private entrance. Billing is still confusing, was told that my security deposit had already been removed, and I would get an email with final amount to debit. The way they debit is very confusing and poor, in my opinion, still sorting it out two days later.
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Date of stay: April 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Javier M wrote a review Mar 2022
Racine, Wisconsin2 contributions
Below are my issues with the property. 1. Room booked for 4 but when asking for pillows and bed set for the sofa, not only did I have to go get them I was told no pillows were available. 2. The room space is sized incorrectly. The sofa when opened for a bed clashed with the TV furniture and has to me moved back leaving very little space to walk through to the door. 3. The water heater is sized for 1.5 people. The hot water ran out very quickly. 4. When trying to call the front desk the room phone was not working. When calling from my phone and stating this they never offered to have it fixed. 5. The ice comes from the fridge’s ice maker but this is never stated anywhere so found out late and had to wait to get ice. 6. As mentioned the room was booked for 4 guests but we didn’t have enough towels. Of course found out when taking a bath the next day. Fortunately only stayed one night. Definitely won’t be returning.
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Date of stay: March 2022Trip type: Travelled with family
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Sharon R wrote a review Dec 2021
Belleville, Michigan1 contribution
I would highly recommend this hotel for the Excellent Staff that are very kind and extremely accommodating especially, Jody, Mariah and Nidal who treat you the way they would want to be treated, but all in all they are all great individuals. The rooms are very clean and comfortable with the great supervision of, December. If you like to cook, this hotel has a great full size appliances kitchen that was convenient with all the amenities. The G.M. Jenna was kind and very helpful with all your needs of accommodation.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jenna Wolf, General Manager at Sonesta ES Suites Ann Arbor
Responded 13 Jan 2022
Thank you for the wonderful feedback - I will make sure to pass this along.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Ann Arbor area.
ALSO KNOWN AS
residence inn ann arbor hotel ann arbor, ann arbor residence inn
FORMERLY KNOWN AS
Residence Inn Ann Arbor
LOCATION
United StatesMichiganAnn Arbor
NUMBER OF ROOMS
114
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SONESTA ES SUITES ANN ARBOR (AU$181): 2024 Prices & Reviews (Michigan) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Sonesta ES Suites Ann Arbor
Which popular attractions are close to Sonesta ES Suites Ann Arbor?
Nearby attractions include Briarwood Mall (0.9 km), Dreamgate VR (0.8 km), and Macy's (0.9 km).
What are some of the property amenities at Sonesta ES Suites Ann Arbor?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sonesta ES Suites Ann Arbor?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta ES Suites Ann Arbor?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Sonesta ES Suites Ann Arbor?
Yes, free parking is available to guests.
What are some restaurants close to Sonesta ES Suites Ann Arbor?
Conveniently located restaurants include Mediterrano, Zingerman's Bakehouse, and Red Robin Gourmet Burgers.
Are there opportunities to exercise at Sonesta ES Suites Ann Arbor?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sonesta ES Suites Ann Arbor?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sonesta ES Suites Ann Arbor?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Sonesta ES Suites Ann Arbor?
Many travellers enjoy visiting Kempf House (4.6 km) and Detroit Observatory (4.9 km).
Is Sonesta ES Suites Ann Arbor accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.