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The Kensington Hotel

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316 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Buffalo, New York
Reviewed 2 days ago NEW

This was our first stay at Kensington and we enjoyed it very much. The place was welcoming and comfy. We loved the location to Ann Arbor and surrounding cities. We took advantage of the super-sized pool.

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1Thank timothya936
Traverse City, Michigan
Reviewed 3 days ago NEW

Entire team of 9-13 year old synchronized figure skaters stayed and all enjoyed room and service provided. Hotel arranged for a conference room in neighboring hotel for hair and make-up (which would have been more convenient in house, but literally was across the drive way). They responded to complaints about loud, rowdy guests quickly. Free champagne in lobby was fun....

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1Thank jenp719
Chalfont, Pennsylvania
Reviewed 1 week ago

Very nice hotel, staff was excellent, helpful and friendly. Would recommend checking it out if you are going to Ann Arbor. My only issue was the weekend brunch. It was good but a little pricey for $13 per person. Rooms were clean, plenty of towels at the pool. Pool was warm even in November.

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Helpful?
2Thank joecM4576VV
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear joecM4576VV, Thank you for taking the time to review your stay at The Kensington Hotel on State Street. We are very appreciative of all of your kind remarks. Our staff will be so glad you mentioned them, they consistently do their best to make each and every guest's stay memorable. I apologize about the brunch being above your price...

Lexington MA
Reviewed 1 week ago

I was here for a conference in November. Everything was convenient and the staff was quite courteous throughout my stay. The hotel is quite large and the hallways are long. The facilities were clean, the room spacious and quiet. My room had a few quirks--the closet door was stuck, and there was a strange leak from the toilet. All was...

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Helpful?
2Thank LilMe7
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear LilMe7, Thank you for your honest feedback about your recent stay at The Kensington Hotel on State Street. I'm glad our conference area was able to host you in our lovely 10,000 square feet of meeting space. I apologize for the long hallways and other issues you mentioned about your room but thank you for bringing it to our...

Ann Arbor, Michigan
Reviewed 1 week ago

Wonderful Hotel! The renovations are absolutely beautiful. And the holiday decorations gave it a cozy feel. The staff was very helpful and cheerful. Great stay! I would definitely recommend staying here!

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Helpful?
2Thank 435my
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear 435my, Happy Holidays and thank you for your review of your recent stay with us at The Kensington Hotel on State Street. We are thrilled you enjoyed your stay and had an amazing time. We love hearing from our guests and thank you again for your great feedback. Hope to see you again soon. Kate Shrosbree Front Office Manager

Ann Arbor, Michigan
Reviewed 1 week ago

Clean beautiful room, comfortable beds, amazingly quiet. The staff was friendly and helpful. My kids loved the huge pool. The coffee in the room was delish and I enjoyed the Beekman 1801 products. We look forward to returning. Highly recommend!

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2Thank Bowersjk
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Bowersjk, Thank you for your great review of our beautiful hotel on State Street. We appreciate all of your kind compliments towards our rooms, staff and pool! We are very proud to have a staff that strives each day to make sure each and every guest enjoy themselves. Thank you again for your recommendation and we look forward to...

Ann Arbor
Reviewed 1 week ago

The remodeled hotel is gorgeous. The pool is huge, rooms are lovely, lobby and staff were great. The food and service were excellent. I'd never been before but this hotel is a gem. It was a perfect spot for a quick family getaway.

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1Thank agentb0b
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear agentb0b, Thank you for your lovely review of your recent stay at The Kensington Hotel on State Street. We are very glad you enjoyed our new look and had a great family getaway. Thank you again for choosing to stay with us and we hope to see you again very soon. Kate Shrosbree Front Office Manager

Reviewed 1 week ago via mobile

Thanksgiving weekend stay-cation was fantastic. Kids used the big, clean pool for hours. Room was comfortable, clean and spacious. The lobby and common areas of the hotel were beautifully decorated! Will definitely be coming back.

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Helpful?
1Thank Julie P
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Julie P, Thank you for giving us a review of your recent stay at The Kensington Hotel on State Street. I'm glad you enjoyed our festive holiday decorations and pool! We will look forward to seeing you again very soon! Kate Shrosbree Front Office Manager

Reviewed 1 week ago via mobile

Best gem of a hotel. This hotel has a beautiful lobby and an enormous pool with sauna! I had such a peaceful stay with family this weekend. They greeted me by name and handed me a glass of champagne. Everyone should travel this way.

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Helpful?
2Thank Melanie R
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Melanie R, We are so very appreciative of your very kind review. Thank you for choosing to stay with us during your recent family getaway! I'm so glad you enjoyed our all of our hotel amenities during your family visit. As always we will look forward to seeing you again and will have a glass of champange for you...

Reviewed 1 week ago via mobile

Amazing pool, beautiful renovations. A great mini-vacation for our family. We would highly recommend it! The beds were comfortable, great breakfast, helpful staff. Convenient location, so close to downtown. Loved playing cards in the communal area.

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Helpful?
2Thank Karen L
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Karen L, Thank you for all of your compliments about your recent stay at The Kensington Hotel on State Street. We are very glad you enjoyed our renovations, we are very proud of them. I will pass along your kind words to our staff members. Thank you again for your review and we will look forward to seeing you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Kensington Hotel is the premier destination in Ann Arbor for overnight accommodations, your next meeting, wedding, family gathering or staycation. Conveniently located just of of I-94 and State Street exit near Briarwood Mall. Come enjoy our recently renovated guest rooms and Union! ... more   less 

Additional Information about The Kensington Hotel

Address: 3500 South State Street, Ann Arbor, MI 48108-1620 (Formerly Kensington Court)
Region: United States > Michigan > Ann Arbor
Price Range: $127 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Kensington Hotel 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Kensington Court Ann Arbor
The Kensington Hotel Ann Arbor, Michigan
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Questions & Answers

Here's what travellers have asked, with answers from The Kensington Hotel staff and other travellers.
1 question
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Detroit, Michigan

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Questions? Get answers from The Kensington Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bathroom could have cleaned better each morning. ”
 of 5 bubbles timothya936, 6 Dec 2016 | Read review
“Concierge floor is an inexpensive and nice upgrade that is worth the cost”
 of 5 bubbles jswATL, 9 Nov 2016 | Read review
“Terribly expensive room rate for a very poor experience. Very disappointed.”
 of 5 bubbles SallyB44555, 9 Nov 2016 | Read review
“My room looked out on the courtyard and at night they have strings of lights that are lit up and its SO nice and relaxing to look at.”
 of 5 bubbles NYUMICHMOM, 1 Nov 2016 | Read review
“A/C was not working properly. It was over 80* all night”
 of 5 bubbles SWMarsh, 24 Oct 2016 | Read review
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