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Sheraton Grand Hotel Dubai

1,372 reviews
#82 of 561 Hotels in Dubai
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Traveller (843)
Room & Suite (232)
Dining (43)
Overview
  • Excellent69%
  • Very good22%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“feast restaurant”(22 reviews)
“lobby ambassador”(15 reviews)
“spg member”(18 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,372)Write a Review
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Show reviews that mention
All reviewsfeast restaurantlobby ambassadorspg memberthe club loungetrade centerworld tradezayed roadconcierge teammetro stationpool barbusiness tripspecial thanksroof top poolroom serviceenjoyed my staybeautiful hotelhotel staff
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1 - 5 of 1,218 reviews
Reviewed 2 days ago via mobile

Had a great stay at the grand Sheraton, room was great, really comfortable and good view. Service was excellent - staff were very attentive and helpful, especially Suren from Dawn & Dusk (pool bar), nothing was too much trouble for him. Staff quickly learnt that...More

Thank Craig B
Reviewed 2 days ago

I had decided to stay there was a few nights. I asked if i would get a room upgrade to a nicer room being starwood gold and they told me that since I booked with another company and not thru starwood, I would not get...More

Thank taradon
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel DubaiResponded yesterday

Dear taradon, Thank you very much for your feedback. It is indeed true that we do not give any benefits for being a gold member if the booking was made via a third party agent. This is per the Starwood policy. It is truly distressing...More

Reviewed 2 days ago

Very nice hotel, not too far from the airport. Room very nice, bed super comfy. The breakfast is a must, the best set up we found in Dubai, even better of higher level hotels like Westin. Rooftop swimming pool is nice but the area is...More

Thank CrC71UK
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel DubaiResponded yesterday

Dear CrC71UK, Thank you for taking the time sharing your experience with fellow TripAdvisor travelers! It brings us great pleasure to know that your recent visit to our hotel was enjoyable. It is our aim to provide personalized service to all of our guests and...More

Reviewed 3 days ago via mobile

Just wanted to thank all the staff at Sheraton Grand Hotel Dubai for making our stay very comfortable and perfect. Spent 7 days at this hotel and everything was excellent. Particularly Suren and the team in the hotel pool bar who were always smiling and...More

Thank Jamescla
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel DubaiResponded yesterday

Dear Jamescla, Thank you for taking the time sharing your positive feedback on TripAdvisor! We are truly happy that you gave us a chance to show you our commitment to hospitality and that you enjoyed the excellent service provided by our team; your special mention...More

Reviewed 4 days ago

Really enjoyed my stay last week, looking forward to another already. Hotel has a nice location, 5mins walk from Metro station - takes you minutes to Burj downtown. The room was really nice, bed really comfortable, lovely bathroom. Just perfect for me. The rooftop pool...More

Thank pat948
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel DubaiResponded 3 days ago

Dear pat948, Thank you so much for taking the time to leave a review. We truly appreciate it! Our aim is make all of our guest's stay memorable therefore we are happy that you are able to experience this with our excellent service and facilities....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
USD 128 - USD 558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#74 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 128 - USD 558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#74 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (843)
Room & Suite (232)
Dining (43)
Pool & Beach (34)
Hotel & Grounds (548)
Bathroom (82)
Business Centre & Event Rooms (13)
Family and Play Areas (1)
Questions & Answers
Ask a question
nasser t
29 December 2017|
AnswerShow all 3 answers
Response from Rene S | Reviewed this property |
You only need 1 name if you are both staying in the same room. Just get 2 keys :)
1
Vote
MsWej
1 December 2017|
AnswerShow all 3 answers
Response from will126 | Reviewed this property |
The hotel doesn’t have any specific play or daycare areas that I know of. It has all of the usual amenities that you would expect in a high end hotel including a pool and gym. There are nearby attractions for kids like the... More
1
Vote
Evie F
28 November 2017|
AnswerShow all 5 answers
Response from Sheraton Grand D | Property representative |
Hi Evie F, The sun loungers by the pool are on first come first serve basis hence we can't promise availability as it depends with the number of guests using them on the day. Should you need any further assistance, please... More
0
Votes
Room Tips
"10-15mins drive to DXB airport, 10-15mins to Burj Khalifa/Dubai Mall by Metro."
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"Should look for room higher than 24th. Floor for good view of the city"
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"All rooms are great."
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"Above the 21st floor, get access to the club lounge, its well worth the extra.Try the economy clean of you..."
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