We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Palace Downtown Dubai

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 4 more sites!
Professional photos
The Palace Downtown Dubai
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,305 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Palace Downtown Dubai
See the most recent reviews
Showing 1,698: English reviews
London, United Kingdom
Reviewed 2 weeks ago

A wonderful delight of a residence that makes you feel special from the moment you walk in. Superb rooms, lovely food and the best views in Downtown, if not Dubai itself, of the Burj Khalifa. If you don't stay, then just visit for lunch or a coffee - you won't regret it!

 Report
Helpful?
1Thank mc0llett
Boston, Massachusetts
Reviewed 2 weeks ago via mobile

We totally enjoyed the palace downtown. We reserved a room with fountain view and patio. Great and very close to that big shopping mall and other local places. We love the fountain and the Burj Khalafi (sp) showed up with nice lighting. I like to stop over in Dubai on trips elsewhere and spend a few days . Emirates Air...

 Report
Helpful?
1Thank psp2017
Bedford, United Kingdom
Reviewed 2 weeks ago

We arrived late Christmas morning expecting to have to wait until 3pm for our rooms, but the first one was ready within 15 minutes. We were shown to our room, walked in and stepped out onto our terrace. Wow! The view was unbelievable, our own private view of the famous fountains and the Burj Khalifa. The rooms were large, with...

 Report
Helpful?
Thank boojims
Dubai
Reviewed 3 weeks ago via mobile

Booked my last night in Dubai here as I lived there for 2 years and wanted to indulge in a night in the hotel. I actually got this free due to using my Airmiles vouchers that I accumulated over 2 years! +fantastic smell as soon as you walk in +beautiful decor at the entrance +super smiley and helpful staff +spacious...

 Report
Helpful?
1Thank anisah23
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Anisah23, I was delighted to read that you chose to stay with us on your last night and thank you so much for sharing your feedback with us here on TripAdvisor. Your recognition and recommendation is highly appreciated. We look forward to the opportunity to welcome you back for a little longer in the future. :) With warm regards,...

London, United Kingdom
Reviewed 3 weeks ago via mobile

We have stayed at the Palace many times in the last 6 years and this time we took our whole family of 6. On arriving we were greeted by a very stern face called Valerie on the front desk. She never made reference to the fact that we were returning guests and was very unwelcoming! We were shown to our...

 Report
Helpful?
3Thank Seanb B
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Seanb B, Thank you for taking the time to share your comment with regards to your recent stay with us. This may sound like a cliché, but I cannot emphasize enough on the importance of our guest feedback as it is a stepping stone to our success and further improvement. Your loyalty towards us is highly appreciated and therefore...

Mclean, Virginia
Reviewed 3 weeks ago

Nabil Dadda the Guest Service Manager at the Palace Hotel Downtown certainly knows a thing or two about guest satisfaction and how to keep the most demanding of guests wondering how such terrific service can be delivered seamlessly at all levels of this hotel. Most impressive. The rooms with the view of the dancing fountains are super comfortable and well...

 Report
Helpful?
Thank BobbyBatman
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear BobbyBatman, Wow, what a flattering and rewarding review! : Thank you for your delightful feedback – and yes I am indeed extremely proud of my Team whom I know I can count on in delivering the top services we strive for! Your recognition is genuinely appreciated and a true motivation… I have also congratulated Mr. Dadda for his exemplary...

Riyadh
Reviewed 3 weeks ago via mobile

Palace hotel is part of address hotels group , i think its the best in this group , although the hotel is relatively big but its very well operated and maintained, the service is usually very good , it offers the unique 24hrs checkin-out (i.e you can stay for complete 24hrs, regardless to the time of check-in) with certain types...

 Report
Helpful?
Thank abdulellah a
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear abdulellah a, Firstly, I would like to thank you for taking the time to share your experience with us! The title of your review is a great reward on its own! Thank you so much for taking the time out of your busy schedule to share such an encouraging review. I was delighted to read that you have enjoyed...

Monaco-Ville, Monaco
Reviewed 3 weeks ago

Everyone talks about the Atlantic or the Burg al Arab but for us this hotel is perfect. Right next to the Dubai Mall (you can easily walk) The rooms are large and airy the facilities are excellent and the restaurants are so good you do not have to leave the hotel if you want fine dining.

 Report
Helpful?
Thank Stephen S
Dubai, United Arab Emirates
Reviewed 3 weeks ago

The Palace speaks for itself. Be welcomed on the traditional settng of the Palace Downtown next to the Burj Khalifa, my review is for the excellent service given by Mr. Enam at the Ewaan Lounge Pool Side. Enam is handson and friendly to his guest and made sure attentive from start till we leave the area. This is the kind...

 Report
Helpful?
Thank Hiks01
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Hiks01, Thank you for sharing your recent experience with us here on TripAdvisor! I was absolutely thrilled to read that you have had such an amazing stay with us! Reviews like yours are a true motivational boost to the Team especially when guest like you remembers our names. The Ewaan Lounge Team was really proud to receive your recognition...

Guildford, United Kingdom
Reviewed 3 weeks ago via mobile

Breakfast at the Ewaan in the palace downtown - Sultan the waiter made our Boxing Day breakfast extra special, Thank you very much. Sultan was very kind and extremely helpful, also fixed our table!!!! X

 Report
Helpful?
1Thank biancagina

1,839 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1706)
Viewed
Pool/Beach Area (148)
Viewed
Hotel & Grounds (349)
Viewed
Room/Suite (232)
Viewed
View from Room (146)
Viewed
Dining (110)
Viewed
Bathroom (54)
Viewed
Family/Play Areas (8)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (657)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (133)
Viewed
Hotel & Grounds (11)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (34)
Viewed
Bathroom (3)
Viewed
Dining (45)
Viewed
View from Room (1)
Viewed
Other (31)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Dubai hotels
Taj Dubai
#11 of 545 in Dubai
1,002 reviews
Downtown Dubai
Armani Hotel Dubai
Armani Hotel Dubai
#34 of 545 in Dubai
1,487 reviews
Raffles Dubai
#2 of 545 in Dubai
3,090 reviews
Show Prices
Show Prices
Show Prices
Downtown Dubai
Manzil Downtown Dubai
Manzil Downtown Dubai
#20 of 545 in Dubai
1,923 reviews
The Oberoi, Dubai
#7 of 545 in Dubai
1,617 reviews
Show Prices
Show Prices
Show Prices

Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Asian, Middle Eastern
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinian, South American
The Palace Cafe
The Palace Cafe
Cuisines: Middle Eastern
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: $387 - $1,331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Agoda, Hotels.com, Priceline and Jetsetter so you can book your The Palace Downtown Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#17 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Palace Downtown Dubai staff and other travellers.
43 questions
Ask a question

See all questions (43)

Questions? Get answers from The Palace Downtown Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms facing the restaurants”
 of 5 bubbles JetsetZurich, 11 Jan 2017 | Read review
“Try and get a view of the Burj Khalifa!”
 of 5 bubbles mc0llett, 3 Jan 2017 | Read review
“Ask for a fountain view room”
 of 5 bubbles BobbyBatman, 26 Dec 2016 | Read review
“Facing the Burg Khalifa Tower”
 of 5 bubbles 159stephens, 26 Dec 2016 | Read review
“Diplomatic Suite with private terrace is great”
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
 of 5 bubbles TatianaS768, 13 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay