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The Palace Downtown Dubai

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2,248 Reviews from our TripAdvisor Community

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There are newer reviews for The Palace Downtown Dubai
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Showing 1,660: English reviews
Gloucester, United Kingdom
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 weeks ago

There is no doubt this is a excellent first class hotel in a Moroccan style. Our room was very nice overlooking the lake and very spacious. We only used the buffet restaurant for evening meal and breakfast both of which were very well presented with a huge choice of food. There is no doubt this is a luxury first class... More 

Helpful?
Thank Mike77uk
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

I checked in on my birthday and received royal treatment through and through. My check-in was seemless and fast. The front desk and bell staff were extremely professional. My only bad experience came from one employee named Azeem from security. After I asked him to take my photo in the lobby, he followed me as I walked to my room... More 

Helpful?
Thank Victoria O
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Victoria O, Happy Birthday once again and thank you for choosing to stay with us on such special occasion. I was truly delighted to read that you have overall enjoyed your stay with us and that we could play a special part in the same... yet, I would like to take this opportunity to sincerely apologise for the very... More 

Gaithersburg, United States
1 review
Reviewed 2 weeks ago

What a fantastic and interesting place to stay. The room was excellent with a nice view of the lake, the fountains, and the colorful building across the lake. The restaurants are a nice variety of cuisines. The staff is outstanding. The mall nearby is very convenient.

Review collected in partnership with The Address Hotels and Resorts

Helpful?
Thank richardmR1276WW
Malaga, Spain
Level Contributor
6 reviews
Reviewed 2 weeks ago via mobile

Esquisite Moroccan Splendour and delight Absolutely Fabulous, this is my second visit and stay at this home from home haven. Food is beautifully garnished and delicious, the hospitality is genereous,warm and so very Arab. The Staff polite and welcoming at all times. Go ahead and spoil yourselves, it is an experience of enjoyment and relaxtion. Thank you Salma

Helpful?
Thank kapengeri
London, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

I felt fooled at this hotel, I have been charged almost $1000 for 2 nights. When I was checking in, they didn't even ask me whether I need a single king bed or dual, it was only when I entered the room I found out it's dual. When I called to complain and request change, I was kept on hold... More 

Helpful?
Thank sageer77
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Sageer77, Thank you for sharing your feedback with us here on TripAdvisor. I was genuinely disappointed to read that we have failed to meet your expectations during your recent say with us and therefore I would like to take this opportunity to sincerely apologise for the same. We are usually known to deliver magical experiences to our guests and... More 

Greater London, United Kingdom
Level Contributor
3 reviews
Reviewed 2 weeks ago

Never let's us down always a pleasure to come back over and over the staff here are all very knowledgeable and friendly and the location is probably one of the best in the area accessible within walking distance to everywhere

Review collected in partnership with The Address Hotels and Resorts

Helpful?
Thank Jason A
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Jason A, What a special review, thank you so much for sharing. I truly appreciate the kind recognition of my Team and their efforts in providing our guest with exceptional service…. :) Your loyalty is a huge reward and I am truly delighted to read that you had a perfect stay once again. We’ll be looking forward to welcoming... More 

London, United Kingdom
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 2 weeks ago

This hotel oozes class, everything about it from the beautiful reception area to the pool guy going round cleaning your shades. I really couldn't fault this hotel in anyway, the view of the water fountain was amazing as too was the view from the pool which looked onto the Burj Khalifa. The breakfast selection was tremendous, the food and ingredients... More 

Helpful?
1 Thank Babul A
Fabrice D, Guest Relations Manager at The Palace Downtown Dubai, responded to this review

Dear Babul A, Thank you for sharing your pleasing feedback with us here on TripAdvisor! I sometime feel I am repeating myself in my guest responses, but I genuinely find it motivating when receiving rewarding comments like yours. I have shared your review with the Team and congratulated them for their exemplary work – with special attention to Shrafraz and... More 

1 review
Reviewed 2 weeks ago via mobile

This is the second time we visited The Palace and I must say that overall we enjoyed our stay. There were a few members of staff who made our trip extra special. During breakfast we had the exceptional Deva who looked after us with care and attention. He had our likes and dislikes noted very quickly and was always very... More 

Helpful?
Thank Shiv P
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Mr. Punj, Wow… Thank you for putting so much effort in sharing your recent experience with our other TripAdvisor Readers! :) Having the opportunity to share such special moments and occasions with our guests is genuinely honoring. Furthermore to your comment with regards to dietary requirements, I have reviewed the same with Chef and we’ll take your proposal on... More 

Manama, Bahrain
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

I wish there were an Arabic night club and Disco to make this hotel worth every penny you spend with out spending extra money to go another places. IT is in the centre of diffirant kind of restraints walking by the Fountain to arrive Dubai Mall and Khlifa Tower. You can walk , swim or relaxing associated with enjoying the... More 

Review collected in partnership with The Address Hotels and Resorts

Helpful?
Thank sama110
Greater London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

A 3 day getaway in Dubai. I've stayed at the palace now couple of times... While a bit more expensive than some other hotels, location, style and service certainly makes the difference. My friend and I stayed in a double deluxe suite ground floor overlooking the garden with views of the fountain and Burj Khalifa. Spectacular.An attention to detail shines... More 

Helpful?
Thank Haider_Waris

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Asian, Middle Eastern
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinian, South American
The Palace Cafe
The Palace Cafe
Cuisines: Middle Eastern
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: $529 - $1,038 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#16 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Downtown Dubai staff and other travellers.
39 questions
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Questions? Get answers from The Palace Downtown Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a view of the lake or the fountains.”
 of 5 bubbles seniorglobetrotters, 30 Nov 2016 | Read review
“Try to get a groundfloor room with a balcony facing the lake or even better, the Burj.”
 of 5 bubbles BabulA_11, 15 Nov 2016 | Read review
“The rooms with fountain view are simply incredible !!”
 of 5 bubbles , 11 Nov 2016 | Read review
“Fountain view room facing the Burj Khalifa.”
 of 5 bubbles NickyRanganathan, 10 Nov 2016 | Read review
“Best views are on side of the Burj Khalifa.”
 of 5 bubbles gr8teful2travel, 1 Nov 2016 | Read review
5 of 5
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